Program Specialist

Summary

Job TitleResponsibilities• Provide programmatic and administrative support to the Program Specialists in the Adult Education area (Foundations)• Serve as intake coordinator with members to provide accurate information on programs and policies, referring members as appropriate; collect and conduct quality assurance on documentation required; and problem solve member issues• Schedule members for classes, liaise with instructors, and organize all logistical aspects of various Adult Education programs• Learn the functionalities of the Learner Management System to assist with tracking registration, generating lists of applicants and following up with students• Assist with program orientations, and the processing of assessment documentation and test results• Complete and submit required paperwork to the Department of Program Administration on a timely basis, ensuring that protocols for attendance and other instructional activities are followed• Assist Program Specialists in monitoring and tracking program outcomes, attendance and other data using the internal tracking database• Provide quality customer service to members, as well as accurate and timely information about various program, the department and the Fund• Perform additional duties and projects as assigned by managementQualifications• High School Diploma or GED required; College Degree preferred• Minimum three (3) years administrative experience required, preferably in a general office or adult learning environment• Bilingual Spanish required• Basic Excel skills required, Intermediate skill level in Microsoft Word and Excel preferred• Knowledge of databases, social media and online learning platforms preferred• Excellent organizational skills, keen attention to details, and ability to work well under deadline pressure• Strong verbal and written communication skills; ability to work both independently and as a team player• Ability to travel to various sites in the New York Metropolitan Area required

Job Description

Job TitleResponsibilities• Provide programmatic and administrative support to the Program Specialists in the Adult Education area (Foundations)• Serve as intake coordinator with members to provide accurate information on programs and policies, referring members as appropriate; collect and conduct quality assurance on documentation required; and problem solve member issues• Schedule members for classes, liaise with instructors, and organize all logistical aspects of various Adult Education programs• Learn the functionalities of the Learner Management System to assist with tracking registration, generating lists of applicants and following up with students• Assist with program orientations, and the processing of assessment documentation and test results• Complete and submit required paperwork to the Department of Program Administration on a timely basis, ensuring that protocols for attendance and other instructional activities are followed• Assist Program Specialists in monitoring and tracking program outcomes, attendance and other data using the internal tracking database• Provide quality customer service to members, as well as accurate and timely information about various program, the department and the Fund• Perform additional duties and projects as assigned by managementQualifications• High School Diploma or GED required; College Degree preferred• Minimum three (3) years administrative experience required, preferably in a general office or adult learning environment• Bilingual Spanish required• Basic Excel skills required, Intermediate skill level in Microsoft Word and Excel preferred• Knowledge of databases, social media and online learning platforms preferred• Excellent organizational skills, keen attention to details, and ability to work well under deadline pressure• Strong verbal and written communication skills; ability to work both independently and as a team player• Ability to travel to various sites in the New York Metropolitan Area required