Information Technology Supervisor - Desktop and Server Support

Job Description:

Information Technology Supervisor - Desktop and Server Support

Description

JOB POSTING

NOTICE OF JOB OPPORTUNITY
POSTING #BR-089-26E

Are you an experienced IT professional ready to step into a leadership role where you can shape service delivery across an enterprise environment? Join the Los Angeles County Sanitation Districts as an Information Technology Supervisor in the Desktop and Server Support Services section, where you’ll lead a team responsible for supporting critical desktop, server, and end-user technology systems that keep the organization running. In this role, you will provide technical guidance and mentorship to staff, oversee the implementation and administration of technology solutions, and collaborate with other IT leaders to ensure consistent, high-quality support across the Districts. You’ll play a key role in managing projects, evaluating new technologies, and supporting strategic initiatives that enhance operational efficiency and user experience. If you enjoy combining technical expertise with leadership, excel in a collaborative environment, thrive on attention to detail, and want to contribute to a mission-driven organization that protects public health and the environment, this position offers a meaningful opportunity to grow your career and make a lasting impact.

LOCATION:
FACILITIES PLANNING DEPARTMENT, INFORMATION TECHNOLOGY SECTION, DESKTOP AND SERVER SUPPORT (CUSTOMER SERVICES) GROUP, JOINT ADMINISTRATION OFFICE, WHITTIER

ESSENTIAL FUNCTIONS:
To supervise and provide organization, leadership, technical guidance, direction, and mentoring to the Desktop and Server Support (Customer Services) group.

JOB SUMMARY:
The major job duties are listed below. For a detailed list, please see the full job description.

Under the direction of the Information Technology Manager, the incumbent:

• Monitors, manages, and reports on the performance of the Desktop and Server Support (Customer Services) Group
  
• Collaborates with other IT Supervisors to ensure consistent service delivery across the organization
  
• Oversees the evaluation, implementation, and administration of new technology solutions
  
• Provides technical direction, coaching, and mentoring to staff.
  
• Participates in the selection, motivation, evaluation, and discipline of staff
  
• Ensures staff are trained and equipped to perform their duties, and continually updates training requirements to align with evolving technologies and platforms
  
• Assists with ongoing planning and implementation of projects in the IT Strategic Plan
  
• Assists in the preparation of annual operations and maintenance and capital improvement budgets
  
• Manages approved projects to ensure effective budgetary and resource utilization, and on-time completion
  
• Reviews and approves hardware, software, and services purchase requests
  
• Assesses budget and technical requirements for IT Group projects and prepares associated job plans
  
• Facilitates customer outreach, providing regular project status updates, and customer health checks
  
• Supervises the evaluation and selection of consultants and vendors
  
• Assists in the development and enforcement of IT policies, procedures and standards
  

MINIMUM QUALIFICATIONS

Applicants must possess a valid California Class C driver license and the following:

• A bachelor's degree in Computer Science or a closely related field from an accredited college or university
  

AND one (1) of the following:

• Option 1: Status as a Supervising Systems Analyst with the Los Angeles County Sanitation Districts
  
• Option 2: Four (4) years of experience as a Senior Systems Analyst with the Los Angeles County Sanitation Districts
  
• Option 3: Six (6) years of experience performing professional-level information technology work involving IT project management, IT services management, network management, IT infrastructure management, software development management, IT service desk management, IT cybersecurity management or other relevant domains. At least one (1) of the required six (6) years of experience must be in a supervisory capacity. Note: A master's degree in computer science or a related field may be substituted for one (1) year of the required non-supervisory experience
  

DESIRABLE QUALIFICATIONS:

The ideal candidate would possess one or more of the following:

• Information Technology Infrastructure Library (ITIL) 4 Certification
• Prosci Change Management Certification, or a minimum of five (5) years of professional experience in organizational change management, including planning, implementing, and sustaining technology-related change initiatives
• Project Management Professional (PMP) Certification, issued by the Project Management Institute
• A minimum of five (5) years of experience managing a Microsoft 365 tenant, including responsibility for licensing and billing administration, security configuration and monitoring, identity and access management, compliance features, and governance controls
• Information Technology Asset Management (ITAM) Certification, or a minimum of five (5) years of experience in Information Technology Asset Management, including:
  • Development and maintenance of an Information Technology Service Management portfolio
  • Knowledge of public-sector or government hardware lifecycle management practices, including procurement, inventory control, deployment, maintenance, and disposition

EXAMPLES OF ASSESSMENT CRITERIA

The competitive selection process may cover:

Knowledge of :

• Principles, policies and practices of supervision and training
  
• IT principles, systems and technologies related to network administration, cybersecurity, software development, IT infrastructure, services delivery, IT contract and vendor management, and project management
  
• Current industry trends
  
• Technical report writing and business correspondence
  

Ability to :

• Motivate and inspire staff
  
• Provide clear guidance and instructions, and resolve conflicts
  
• Communicate clearly both verbally and in writing
  
• Convey technical information in a clear and concise manner to both technical and non-technical individuals
  
• Think critically and troubleshoot complex technical issues
  
• Adopt new tools and technologies
  
• Stay updated with latest industry trends and emerging technologies
  
• Plan, organize, and execute projects successfully
  
• Build and maintain relationships with key stakeholders and ensure customer satisfaction, working collaboratively with staff and customers
  
• Manage multiple tasks simultaneously, prioritize effectively, and meet deadlines
  

ADDITIONAL INFORMATION

SELECTION PROCESS:

• All applications will be reviewed to determine if the conditions and qualifications for testing are met.
• The selection process will consist of a technical writing project weighted at 30%, and an interview weighted at 70%.
• Candidates must receive qualifying scores on each selection component to move forward in the selection process.
• The initial review of applications is tentatively scheduled to begin the week of May 18.

TO APPLY:
Please apply online at governmentjobs.com within this application period. By using the online application system, you will receive confirmation via e-mail that your application was received for this position. Resumes will not be accepted in lieu of a completed LACSD Employment Application or online application. Check your email regularly throughout the recruitment process as notifications may be sent via e-mail. Please verify that your registered email address is accurate and current. To ensure proper delivery, add [email protected] to your contact list.

NOTES:

• The individual(s) recommended for hire must undergo a job-related reference check, degree verification, DMV report, and a drug test.
  
• Candidates who have completed their required college or university coursework outside the United States must provide a comprehensive evaluation of their foreign transcripts and degrees upon selection for this position.

For questions regarding this recruitment, please contact Brandi Reyes at [email protected] .

As an equal opportunity employer, the Districts strongly encourage people with disabilities and people from historically marginalized communities to apply.

To learn more about how the Sanitation Districts converts waste into resources, please visit the following video: Converting Waste into Resources .

RETIREMENT

• CALPERS: The Districts belong to the California Public Employees' Retirement System (CalPERS), and all monthly status new hires will be enrolled in CalPERS. Most new hires will be enrolled in the defined benefit formula of 2% @ 62 in accordance with the Public Employees’ Pension Reform Act (PEPRA) and are required to contribute to the plan (7.75% for the 24/25 fiscal year). Those who qualify based on current or previous public service may be enrolled in the defined benefit formula in place on December 31, 2012, which was 2% @ 55 and are considered “classic” members. For “classic” members, the Districts pay the “employee share.” Please contact the Human Resources Department for more information regarding contribution rates. Although Districts employees are exempt from Social Security, employees are required by federal law to contribute a percentage of their salary for Medicare coverage.

• DEFERRED COMP MATCH: For some bargaining units, the Districts provides a matching contribution to an eligible deferred compensation plan pursuant to Section 457 of the Internal Revenue Code. The match with each paycheck will be the lesser of: 3% of the employee's base monthly salary as listed in the Salary Schedule; and the amount the employee is contributing with that paycheck. The annual total combined employee and employer contribution are subject to IRS limits.

COMPENSATION

Employees receive annual salary increases until reaching step 5 of the salary range and are provided with opportunities to promote. Cost of living adjustments are implemented annually in accordance with labor agreements.

HEALTH INSURANCE

• MEDICAL: Districts paid. Employees may choose from several HMO and Indemnity plans. As of January 1, 2026, the Districts contribute $2,417.99 per month for medical insurance. Depending on the choice of health plan, the Districts contribution covers all or a large portion of the premium for family coverage.

• DENTAL: Districts paid. Employees can choose from prepaid and indemnity dental plans. The Districts pay the full premium for employee and dependent coverage. The indemnity dental plan will has an annual in network maximum of $1,750, and an out of network maximum of $1,000.

• VISION: Employee paid.

• LIFE: The Districts pay for a term life policy. Employees can buy additional types and amounts of life insurance coverage at group rates.

LEAVE TIME

• VACATION: Employees receive 88 hours of paid vacation after one full year of service, increasing up to 128 hours per year after five years, 168 hours per year after 15 years and up to 208 hours after 25 years. Prior to one year of full service, employees are given partial vacation time on January 1, based on the time worked in the preceding year.

• SICK LEAVE : Eight hours of full-pay sick leave per month.

• PERSONAL LEAVE: Employees may use up to 24 hours per calendar year from current sick leave for personal reasons. Some bargaining units allow up to 40 hours per calendar year from current sick leave for personal reasons.

• PAID PARENTAL LEAVE: Employees may use up to 80 hours of paid parental leave for each birth, foster placement and/or adoption (regardless of the number of children involved) as determined by the parental leave policy.

HOLIDAYS
13 paid holidays and one-half paid holiday depending on the employee's work schedule.

TUITION REIMBURSEMENT
Employees may be eligible for tuition reimbursement for approved accredited course work.

STUDENT LOAN PAYMENT REIMBURSEMENT
For some bargaining units, the Districts will provide student loan payment reimbursements for principal or interest paid by the employee on a qualified education loan incurred by the employee for the education of the employee. The annual maximum reimbursement is $5,250 and the lifetime reimbursement limit is $21,000.

WORK ENVIRONMENT & OTHER BENEFITS

• A rewarding career contributing to society and the environment.
• Flexible work schedules (e.g. 9/80 schedule) depending on the worksite.
• Clear policies and procedures.
• Health and safety programs.
• Carpool opportunities with monetary incentives depending on the worksite.

More detailed benefits information can be found here: Districts Benefits

NOTE: The provisions of this posting do not constitute an expressed or implied contract. Any provision contained in this posting may be modified and/or revoked without notice.

Updated January 2, 2026

Closing Date/Time: Continuous

Salary:

$13,118.00 - $16,334.00 Monthly