Bilingual Clubhouse Operations Supervisor*

Job Description:

Bilingual Clubhouse Operations Supervisor*

Description

The Job

An immediate vacancy exists in Ontario

Be an agent of change and make a difference in delivering health and wellness to millions of residents.

Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County.

The San Bernardino County Department of Behavioral Health invites qualified professionals to apply for the position of Bilingual Clubhouse Operations Supervisor*, who will be responsible for managing and coordinating the overall operations of a Behavioral Health Clubhouse in Ontario. The incumbent will be responsible for overall clubhouse functions and activities, i.e., monitoring ongoing consumer-directed service delivery, monitoring adherence to the approved program plan, supervising, training, assigning, and evaluating personnel in the daily operation of the clubhouses; managing and monitoring site specific purchases/expenditures, ensuring adequate staff coverage while utilizing staff in a mutually beneficial way for both staff and consumers; supporting lived-experience staff in job growth and State Certification; and interviewing, hiring, and participating in the disciplinary process of employees as required. This location serves a high population of monolingual Spanish-speaking consumers. Bilingual Spanish proficiency is required to effectively monitor and support service delivery.

Examples of typical job duties include:

• Supervise clubhouse operations and support staff of assigned locations in the provision of peer support services.
• Plan, organize, and direct day-to-day operations including cooperation with peer run boards for consumer directed operations, resolving consumer concerns, navigating crisis resourcing, and monitoring data collection.
• Track and approve expenditures as allocated for assigned locations.
• Work with internal and external partners to meet the needs of the consumers attending the program.
• Serve as the liaison for other partner agencies as deemed necessary or as needed in relation to clubhouse operations.
• Handle non-clinical consumer concerns.
• Handle projects concerning facility issues with assigned locations as directed.
• Monitor daily operations and modify as needed in partnership with consumers to ensure operations are in line with the service model.
• Ensure compliance with non-clinical policies.
• Assist staff in professional growth including Peer Certification as appropriate.
• Respond and provide solutions to issues presented by non-satisfied consumers.

*Official Title: Clinic Operations Supervisor
For additional details, please refer to the Clinic Operations Supervisor job description.

The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service, integrity, accountability, and trust.

DBH is a unique County Department comprised of eight (8) direct service areas: Community Outpatient and Transitional Age Youth Services; Youth Collaborative and Justice Involved Services; Substance Use Disorder and Recovery Services; 24 Hour and Specialty Services; Adult Justice Involved and Diversion Services; Medical Services; Community Engagement and Equity Services; Office of Patients' Rights and five (5) indirect service areas: Administrative and Fiscal Services; Public Relations and Outreach Services; Program Support Services; Disaster and Safety Unit; and the Office of Compliance. The Department currently has a workforce in excess of 1500 positions and an approximate $800 million-dollar annual budget.

Follow this link to learn more about the Department of Behavioral Health

Follow this link to learn more about San Bernardino County

The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department.

EXCELLENT BENEFITS!
To review job-specific benefits, please refer to:
Summary of Benefits
Memorandum of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting and medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.

Bilingual Skills: This location serves a high population of monolingual Spanish-speaking consumers. Bilingual Spanish proficiency is required to effectively monitor and support service delivery. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills is required to receive additional compensation.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Experience: Two (2) years of full-time equivalent experience in an outpatient clinical or healthcare organization setting primarily performing one (1) or more of the following: budget/financial analysis, organizational analysis, patient quality improvement, policies and procedures or compliance with licensing and accrediting standards.

--AND--


Education: A Bachelor’s Degree from an accredited institution in healthcare, business or public administration, public health, or other relevant field of study.

Substitution : A Master's degree from an accredited college or university in healthcare, business or public administration, public health or other relevant field of study may substitute for one (1) year of the required experience.

Note: Qualifying degree or coursework must have been completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.

Desired Qualifications

The ideal candidate will have experience with behavioral health system navigation and will possess experience working with: peer-run recovery model programs, underserved populations, including individuals who are unhoused and/or self-medicating, and experience navigating resources across multiple systems.

This candidate will possess excellent communication, both oral and written, as well as exceptional leadership and problem-solving abilities. Supervisory experience is highly desired.

Selection Process

Application Procedure : There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.

Technical Assistance: If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitmentfiling deadline.

Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .

For more important details, review the Applicant Information and County Employment Process .

Supervisory Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 3/27/2026 5:00 PM Pacific

Salary:

$81,120.00 - $111,800.00 Annually