Community Services Officer (BPOA)

Job Description:

Community Services Officer (BPOA)

Description

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Job Summary

Pay Rate
This is a BART Police Officers' Association (BPOA) represented position.
$ 31.27 / Hourly (Step 1) - $ 38.40 / Hourly (Step 5) BPOA Hourly

*Note: All external candidates will start at Step 1.

Reports to
Police Sergeant or a Police Civilian Supervisor

Current Assignment
** This announcement will be used to establish a pool of eligible candidates for vacancies that may occur within the next twelve (12) months.

The San Francisco Bay Area Rapid Transit District (BART) Police Department is seeking highly motivated and community-oriented individuals to join our team as Community Services Officers (CSOs). This assignment supports several key operational priorities of the BART Police Department, including high-visibility patrol, system safety, customer service, and timely response to quality-of-life concerns across stations and parking facilities.
Responsibilities include issuing citations and warnings for parking violations, staffing a zone command office booth, patrolling parking facilities and assigned areas, and providing technical assistance to police personnel involved in safety and community service activities throughout the District. CSOs are expected to exercise sound judgment, demonstrate professionalism, communicate effectively with the public, and work collaboratively with sworn personnel.

The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process:

• Commitment to public service: Demonstrates a genuine dedication to serving the community and prioritizing public safety.
• Communication: Ability to convey information clearly, professionally, and effectively in both verbal and written forms.
• Customer service: Strong commitment to assisting the public, resolving concerns, and fostering positive interactions.
• Strong situational awareness: Ability to quickly perceive and accurately assess dynamic environments, anticipate potential challenges or hazards, and make informed decisions in real time.
• Conflict resolution: Skill in managing and de-escalating tense or potentially volatile situations with professionalism and composure.

Selection and Application Process
This position is represented by the BART Police Officers Association (BPOA). Applications will be screened to ensure minimum qualifications are met, and qualified candidates will proceed through the selection process, which will include:

Phase 1: Skills Assessment
Phase 2: Minimum Qualifications Screening
Phase 3: Oral Panel Interview
Phase 4: Background Investigation

The entire process may take six (6) months up to one (1) year to complete.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies
of certificates, diplomas or other documents as requested and/or required by law, including those establishing his/her
right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and
which is specific to the essential job functions and requirements. Pre-employment processing will also include an
extensive background check and successful completion of a polygraph exam. (Does not apply to current full-time BART
Police Department employees unless specific job requires additional evaluations).

If selected to proceed in the background investigative phase of the process, you will be asked to provide some essential
documents. The following are some of the documents you may be asked to provide naturalization/citizenship papers,
birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of
automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).

The selection process for this position will be in accordance with the applicable collective bargaining agreement.

Eligibility to Reapply
Candidates that are unsuccessful in the written, physical agility and/or oral board process can immediately reapply online
for future openings. However, candidates that are unsuccessful in the investigative background process must wait at
least 6 months before reapplying.

Examples of Duties

Issues citations and/or warnings for parking, standing or stopping violations; marks and authorizes the towing of unoccupied vehicles; researches and conducts inventories of unoccupied vehicles; operates parking control machines and examines parking control machine records.

Monitors closed circuit television; conducts periodic patrol sweeps of parking facilities and structures on foot or by vehicle.

Answers questions and responds to complaints and requests for services and referrals from the public, other agencies and District departments, processes parking applications and permits.

Directs traffic as needed; patrols assigned area and operates two-way radio; operates a motor (gasoline or battery powered) vehicle.

Assists in crime prevention presentations; advises patrons and community organizations on crime prevention programs.

Conducts surveys and inspections; conducts research studies, compiles statistics and analyzes data.

Responds to non-hazardous criminal complaints, such as vandalism, petty theft and auto burglary; prepares designated crime reports at the direction of a patrol sergeant; compiles completed incident reports for records processing and makes follow-up contacts by telephone, letter, teletype or in person; retrieves and deposits lost, found and stolen property; testifies at legal proceedings.

Maintains crowd control at the direction of a Sergeant during emergencies, special events or other gatherings, interprets and applies Police Department policies and procedures.

Minimum Qualifications

Education:

Possession of a High School diploma, GED or recognized equivalent.

Experience

The equivalent of one (1) year of full-time verifiable work experience which primarily involved interfacing with the public in a customer or community service or volunteer setting.

Other Requirements

Must be physically able to walk up to one mile per day and stand for long periods of time. Nature of duties involves exposure to inclement weather.

Must possess a valid California driver’s license and have a satisfactory driving record.

Must be able to work various shifts, weekends, holidays, and overtime.

WORKING CONDITIONS

Environmental Conditions
Train and station environment; work in confined space; exposure to cold, heat and noise, inclement weather, foul odors, and high voltage.

Physical Conditions
Requires maintaining physical condition necessary for standing for a prolonged period of time, and for walking, bending, stooping, sitting and climbing.

Knowledge and Skills

Knowledge of:

• Methods and techniques of dealing effectively with the public in routine and emergency circumstances
• Basic law enforcement organization, activities, terminology, rules, and procedures
• Local parking rules and regulations

Skill/ Ability in:

• Developing and maintaining effective working relationships with those contacted in the course of the work
• Understanding and carrying out oral and written directions
• Maintaining accurate records
• Preparing accurate, clear and concise written reports
• Using initiative and sound judgment within established guidelines
• Remaining calm in emergency situations and providing clear, concise and understandable verbal direction and information

Equal Employment Opportunity GroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at [email protected] .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs .

The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification.

Highlights

• Medical Coverage (or $350/month if opted out)
• Dental Coverage
• Vision Insurance (Basic and Enhanced Plans Available)
• Retirement Plan through the CA Public Employees’ Retirement System (CalPERS)
  • 2% @ 55 (Miscellaneous Members - Classic)
  • 2% @ 62 (Miscellaneous Members - PEPRA)
  • 3% @ 50 (Safety Members - Classic)
  • 2.7% @ 57 (Safety Members - PEPRA)
  • Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details)
• Money Purchase Pension Plan (in-lieu of participating in Social Security tax)
  • 6.65% employer contribution up to annual maximum of $1,868.65
• Deferred Compensation & Roth 457
• Sick Leave Accruals (12 days per year)
• Vacation Accruals (3-5 weeks based on time worked w/ the District)
• Holidays:
  • Sworn Officers & Police Dispatchers: No floating holidays or observed holidays, but 6.6% pay differential provided above base pay rate
  • Non-Sworn Staff: 9 observed holidays and 4 floating holidays
• Life Insurance may be available through employee union
• Survivor Benefits through BART
• Short-Term and Long-Term Disability Insurance may be available through employee union
• Flexible Spending Accounts: Health and Dependent Care
• Commuter Benefits
• Free BART Passes for BART employees and eligible family members.

Closing Date/Time: 3/15/2026 11:59 PM Pacific

Salary:

$65,041.81 - $79,887.39 Annually