Performance Manager

Job Description:

Performance Manager

Description

Description

Vacancy is in the Office of the Chief Operating Officer. The Performance Manager will be responsible for developing and managing a performance management program within the City of Hartford government. The incumbent will work in close coordination with senior leadership to define and maintain an overall vision, mission, and values for the organization, as well as key performance indicators (KPIs) to effectively measure and evaluate the results of strategic and operational goals. Balance quantitative and qualitative metrics to efficiently assess KPIs. The overarching goal of performance management is to create a culture of collaboration, teamwork, and trust to get the most out of the organization. The incumbent will use data to evaluate efforts and identify opportunities for improvement to better coordinate internal services, serve residents and respond to organizational and community needs. Develops and updates the City’s strategic approach and implementation of a performance management plan for policies, processes, and metrics. Provides guidance, training, and coaching across City departments as to how to define, track, and measure KPIs, recognize leading and lagging indicators, and develop criteria for program/project outcomes and expectations. Manages the day-to-day activities of the performance management program. Creates and updates performance management policies and administrative procedures to help guide Citywide performance management work. Develops and updates KPIs. Advises and briefs senior leadership, including (but not limited to) the COO, the CFO, and City department heads on performance management status, challenges, and progress toward goals. Works across departmental lines to enhance and redesign existing performance management practices across the City through collaborative engagement and management of the work. Coordinates and collaborates with department directors and managers to develop, track, and evolve the City's strategic approach to performance management work. Establishes and leads an interdepartmental performance workgroup, including facilitating a regular series of meetings. Provides updates to City Council and other stakeholders, as directed. Researches and identifies national best practices, promising developmental ideas and similar governmental practices around performance management programs. Identifies and pursues opportunities to conduct research, establish pilot projects and other short- term activities through grant funding. Develops and advises on a performance management program for the Capital Improvement Program.
This position is in the unclassified service, and incumbent is appointed by and serves at the pleasure of the Chief Operating Officer.

Knowledge, Skills & Abilities

The examination will consist of a rating of your training and experience as contained in your application and may also include a written test, an oral test, or a combination thereof. All parts of the examination, including tests and ratings, will be related to the requirements of the position. The test will be designed to measure:

• Knowledge of:
  
  • Principles, practices, and techniques of public administration related to management of state and local governments;
    
  • Governmental budgetary processes and methods of financial administration;
    
  • Microsoft Excel, PowerPoint, and other MS Office applications;
    
• Ability to:
  
  • Analyze administrative systems and practices, to identify difficult organizational problems and to recommend solutions leading to improved service delivery;
    
  • Present written and verbal presentations with clarity and logic;
    
  • Establish and maintain effective working relationships with municipal officials, department heads, and employees.
    

PHYSICAL DEMANDS AND WORKING CONDITIONS

Work is performed primarily in an office environment with some travel to different sites. Incumbent may be required to work a flexible schedule including evenings and weekends.

Qualifications

Open to all applicants who meet the following qualifications:

A bachelor's degree in organizational development, business administration, economics, public administration, or a related field AND at least three (3) years of experience working with increasing responsibility in a large government agency or other organization, with job functions including (but not limited to) developing strategic plans, deploying enterprise-wide strategies, or program/project evaluation. Possesses an excellent strategic outlook and planning abilities.

Master’s degree or one-year of management level experience preferred.

A COPY OF YOUR DEGREE OR TRANSCRIPT MUST BE SUBMITTED WITH YOUR APPLICATION. A DEGREE OR TRANSCRIPT SUBMITTED WILL BE VERIFIED BY THE HUMAN RESOURCES DEPARTMENT.

If selected, you will be required to pass a physical examination administered by a city physician, a drug and alcohol screening, and a background check. This examination and employment process is subject to all federal, state, and municipal laws, rules and regulations.

Other Information

• Application must be completed in its entirety, including required documentation. Applications without proper documentation shall result in your disqualification.
• All correspondence and information concerning the application and testing process will occur via email, unless otherwise requested at the time of application.
• Please be sure to check your junk and spam email for all recruitment communication.
• Applications via facsimile or email are not accepted.

EMPLOYMENT PREFERENCES AND LEGAL NOTICES

• American With Disabilities Act: The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need accommodation in the application or testing process, please contact the Human Resources Department.
• An Affirmative Action/Equal Opportunity Employer: The City of Hartford is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans and persons with disabilities.

Closing Date/Time: 3/13/2026 5:00 PM Eastern

Salary:

$60,000.00 - $110,000.00 Annually