Division Manager (Utility Financial and Business Operations) - Environmental Services Department

Job Description:

Division Manager (Utility Financial and Business Operations) - Environmental Services Department

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at [email protected] .

About the Department

The Environmental Services Department (ESD) is a national leader in pollution prevention, watershed protection, utility service provision, and climate action. Together, ESD employees positively impact every resident and business in San José.

Our department is an exceptional place to start or grow your career. We have a supportive leadership team, numerous professional growth opportunities, and an inclusive workplace culture that is welcoming of your talents! We offer an array of meaningful career paths and value flexibility - offering hybrid work and alternative work schedules in select roles. Additionally, the City offers excellent health and pension benefits, as well as 15 paid holidays!

To learn more about ESD, follow @sjenvironment on X (formerly Twitter), Facebook, Instagram, and San José Environmental Services on LinkedIn.

Position Duties

The Environmental Services Department (ESD) is currently seeking to fill one (1) full-time Division Manager vacancy in the Utility Financial and Business Operations (UFBO) Division.

The total salary range for this classification is: $142,622.48 - $225,758.26 annually. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

The Utility Financial and Business Operations (UFBO) Division Manager is responsible for planning, organizing, directing, coordinating, and evaluating comprehensive operational and administrative functions of ESD. Additionally, this position works closely with executive management in the formulation and implementation of department policies and procedures which better serve our residents and enhance the department’s effectiveness and utility services delivery.

The UFBO Division Manager reports to the Assistant Director and oversees the Budget, Fiscal, Employee Services, Contracts/Procurements, Customer Information Systems (utility billing), Information Technology, Environmental Health and Safety, and City Hall Clerical sections.

Duties of the position will include, but are not limited to:

• Provides support to management-level staff in the planning, direction, coordination, and administration of the department's budgeting, fiscal control, purchasing, technology management, utility billing, health and safety, and personnel functions including direct supervision of six management level staff, and general oversight of a 65-member division.
• Provides direction over the central administrative functions within the UFBO Division and the supervision of personnel assigned.
• Directs and performs special projects and strategic planning programs that impact departmental operations.
• Plans, directs, counsels, provides guidelines, and reviews accomplishments of major departmental work units or divisions as steps towards achievement of departmental goals and objectives.
• Participates and supports the department's Executive Team in the review and establishment of policies and procedures for carrying out the department's goals and objectives, and initiates changes in methods and procedures to improve service delivery.
• Directs the development, preparation, and implementation and control of the departmental budget, including the review and analysis of division budget requests, development of justification for budget proposals, and the management of expenditures and revenues.
• Directs the appropriate management of all funds and revenue programs to ensure compliance with all pertinent rules and regulations.
• Directs workforce planning efforts including recruitment and retention strategies and training programs for the department.
• Provides support to the Executive Team with personnel related matters that impact the department's ability to hire, discipline, evaluate, and terminate departmental employees within assigned area.
• Conducts or directs and evaluates complex studies pertaining to a variety of administrative and operational problems and develops and implements effective solutions.
• Prepares, reviews and approves detailed correspondence and reports.
• Participates in and advises the Executive Team in the planning, formulation and interpretation of departmental policy.
• Participates in long- and short-range planning for department operations.
• Coordinates with management staff from multiple City departments on special projects, and policy development and implementation.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Minimum Qualifications

Education: A Bachelor’s degree from an accredited college or university in Business Administration, Public Administration or a related field. A Master’s degree is highly desirable. There will be no substitution for the education requirement.

Experience: Six (6) years of increasingly responsible experience in business management, public administration, or human resources administration, including at least three (3) years of supervisory experience of professional staff.

Form 700 requirement: This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of employment with the office.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

• Knowledge of principles and practices of public administration, organization, budget, management analysis, supervision, personnel management, employee relations, modem information systems applications, and organizational development.
  
• Knowledge of Financial and administrative problems common to the operation of a criminal justice department.
  
• Knowledge of Federal and State laws, rules and regulations pertaining to governmental financial accounting and budgeting.
  

Collaboration: Develops networks and builds alliances; engages in cross-functional activities.

Initiative: Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

Leadership: Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Problem Solving: Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Aware of trauma informed decision making and programmatic design principles to assist unhoused residents.

Decision Making: Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

Management: Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.

Political Skill: In taking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization.

Creativity: Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes.

Fiscal Management: Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.

Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

You must answer all supplemental questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Please also ensure to attach your resume while submitting your application.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Vaishali Vashistha at [email protected].

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email [email protected] and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 3/12/2026 11:59 PM Pacific

Salary:

$142,622.48 - $225,758.26 Annually