Integrated Coordination Center Duty Manager

Job Description:

Integrated Coordination Center Duty Manager

Description

POSITION OVERVIEW

Applications will be Accepted From: All Persons interested
Division/ Section: IAH Management/Incident Coordination Center (ICC)
Workdays & Hours: Shift Work, Could include a rotating schedule, Weekends, Holidays & On-Call

PURPOSE OF THE DIVISION
The Integrated Operations Center (ICC) at George Bush Intercontinental Airport (IAH) unifies key airport partners and operational resources in a single facility, using advanced technology to maintain a common operating picture, coordinate real-time responses, support decisive action, ensure continuity of operations, and deliver safe, efficient airport performance and a positive passenger experience.
PURPOSE OF THE POSITION
Oversees and coordinates the response to airport safety and security incidents and events by effectively disseminating information between relevant airport stakeholders, including the Transportation Security Administration, Houston Airport System divisions, Houston Police Department, and Houston Fire Department. Monitors and coordinates multiple communication channels within the airport’s Integrated Coordination Center (ICC). Leads the prevention, preparedness, response, recovery and/or mitigation of crises, disasters, emergencies, or hazards.

RESPONSIBILITIES:

• Monitors and synthesizes information from multiple communication channels in the ICC to identify potential issues. Initiates appropriate response, allocates and coordinates resources, and provides updates to stakeholders to ensure effective incident management.
• During critical incidents, monitors and assists airport divisions via the ICC. Must be resourceful and mitigate the effects of aircraft incidents, accidents, bomb threats, fires, hijackings, utility failures, and other critical incidents.
• Rapidly assesses and escalates incidents, coordinates response teams, and disseminates crucial information to appropriate personnel based on established protocols.
• Acts as a central point of contact, effectively communicating updates and critical information to internal and external stakeholders through various channels.
• Develops and implements communication strategies during crisis situations to ensure accurate and timely information dissemination.
• Generates detailed reports on incidents, response actions, and analysis of data for post-event review and improvement.
• Develops, implements and periodically reviews emergency management plans. Evaluates and designs associated workflows and processes; assists in the implementation of continuity plans.
• Analyzes and reviews best practices and procedures to develop recommendations for improvement of prevention, preparedness, response, recovery and/or mitigation activities related to the airport.
• Remains knowledgeable of administrative policies within the HAS and/or HPD; communicates any updates to ICC counterparts.
• Ensures operational capacity twenty-four hours each day, seven days a week, throughout the entire year. May be required to work additional hours or be on-call during emergencies or incidents.
• Completes special projects, working on a wide variety of administrative, professional, management and airport issues and problems.
• Prepares, edits and revises department policy and procedure manuals. Responds to correspondence, requests for information, etc. as assigned by supervisor.
• As a supervisor, creates schedules, assigns tasks and goals, and evaluates performance.
• The manager assigned to HPD serves as the lead liaison for the Department in the ICC.

PHYSICAL EFFORT:

This position may involve physical exertion, such as lifting and moving objects. Sitting or standing for extended periods of time may be required. Must have mobility to work in public settings and operate job related equipment, use standard office equipment and be able to communicate over the telephone or two-way radios. Must be able to hear audible alarms and emergency sirens. Accommodations may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodations.

WORK ENVIRONMENT:

The work environment for this position will be centered largely on an office environment. The office may have occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to landside and/or airside chemicals and extensive use of a video display terminal.

MINIMUM REQUIREMENTS

KNOWLEDGE:

Requires a Bachelor’s Degree related to emergency management, emergency response, public safety, public health, criminal justice, business or public administration, aviation, or a related field.

EXPERIENCE:

Seven years of experience in emergency management, emergency response, public safety, public health, criminal justice, public administration, airport communications, airport operations, airport security, or a related field. Three years of supervisory experience strongly preferred.

SUBSTITUTION:

Related experience in airport operations, airport security/safety, or emergency program management can be substituted for the education on a year-by-year basis.

LICENSE:

Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2).

Must be able to pass a criminal background check and obtain and maintain federally-mandated security clearances for working at an airport.

PREFERENCES

****Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.****

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES
If yes, his position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 28

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1043). If you need login assistance or technical support call 855-524-5627. If you need special services or accommodations, call (TTY 7-1-1).
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM .

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 3/4/2026 11:59 PM Central

Salary:

$83,720.00 - $115,746.80 Annually