Police Call Taker

Job Description:

Police Call Taker

Description

Description

Applicants applying to this posting will be hired as a Police Call Taker and must successfully complete a minimum of one (1) year as a Police Call Taker and complete a Public Safety Dispatcher Basic Course certified by the California Commission on Peace Officer Standards and Training. Upon completion of a Public Safety Dispatcher Basic Course, a Police Call Taker meeting the requirements of the Police Dispatcher I classification, shall promote to the classification of Police Dispatcher I.

THE POSITION:

Under immediate supervision receives training on receiving calls at the Communications Center, including requests for police, fire, and medical aid services or to provide information and coordinating the response of personnel and equipment for emergency service by telephone, computer-aided dispatch system, and other communications equipment. Disposition of calls is done in accordance with established procedures; however, an employee of this class must be knowledgeable of local government operations, and police, fire, and medical aid systems, and the geographical layout of the city. Performs related work as assigned.

Representative Duties

For full job descriptions, please click the following links: Police Call Taker and Police Dispatcher I.

Minimum Qualifications

Applications will be accepted only from those applicants who properly complete the City application and clearly demonstrate on the application, supplemental questionnaire, and typing certificate that they possess the minimum qualifications which include:

POLICE CALL TAKER:

• Graduation from High School or G.E.D.
• Ability to type 40 NET words per minute.
• Possession of a valid California Class “C” driver’s license.
• Must successfully pass a background investigation.

CERTIFICATE REQUIREMENT: All applicants must attach a Typing Certificate (dated within the last two years of application submittal) certifying 40 NET WORDS PER MINUTE with the application. Note: We WILL accept online typing certificates.

Click here for Typing Certificate Locations

Examination (Weighted: 100%)

ALL applicants MUST be able to work shift work, which includes the night shift, weekends, and holidays. There is a shift differential paid to employees working the night shift. Shift differential pay: $1.25 or $1.75 per hour depending on assigned shift.

NOTE: Admission to the Examination may be limited to those applicants who demonstrate the best combination of qualifications. Applicants possessing the minimum qualifications are not guaranteed admittance to the Examination. Employment applications must be properly completed in accordance with instructions on face of application form. All pertinent information needed to determine that the applicant meets the minimum qualifications must be shown on the application, resume, and supplemental questionnaire; otherwise, the application may be rejected. NOTE: POSTMARKS will not be accepted Resumes will NOT be accepted in lieu of COMPLETED application.

Full Summary of Benefits by Bargaining Unit:

• Blue & White Miscellaneous Unit
• Fire Safety Unit
• Police Safety Unit
• Police Trainee Unit
• Supervisory & Management Unit

INSURANCE: The City and the employee share contributions for premiums for health insurance coverage. The City provides life insurance benefits based on bargaining unit. Visit the Cityweb Employee Benefits page for detailed information (rates and plan information).

RETIREMENT: Benefits are provided by the City's participation in the Public Employees' Retirement System (PERS). 2% @ 62 for new hire Miscellaneous and 2.7% @ 57 for Safety (Fire & Police). Visit the City's Retirement Info page for additional information.

Salary:

$49,458.24 - $60,126.56 Annually