TPWD - Customer Service Representative I

Job Description:

TPWD - Customer Service Representative I

Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

EXCELLENT BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.


PLEASE NOTE:

All applications must contain complete job histories in the WORK HISTORY SECTION to include

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  Job Title
  
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  Dates of employment (month/year)
  
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  Hours worked per week
  
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  Name of Employer, Name of Supervisor and Phone Number
  
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  Description of duties performed
  
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  Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.
  
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  Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience.
  
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  Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields.
  
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  College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
  
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  Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application.
  
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  Work In Texas (WIT) Applications : WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit .
  

IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.

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MILITARY OCCUPATIONAL SPECIALTY CODES:

Job Classification

Service

Military Specialty

Customer Service Representative I-V

Army

15P, 42A, 56M, 68G, 420A

Customer Service Representative I-V

Navy

RS, SN, YN, YNS, 741X

Customer Service Representative I-V

Coast Guard

YN, PERS

Customer Service Representative I-V

Marine Corps

0100, 0111, 4133, 0170

Customer Service Representative I-V

Air Force

3F1X1, 3F5X1

Customer Service Representative I-V

Space Force

No Military Crosswalk. Qualified veterans are encouraged to apply.

*More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

Required forms that will need to be attached with application for Military Employment Preference:

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  Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
  
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  Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
  
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  Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
  
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  Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
  
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  Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
  

Documentation must be attached to the application before military preference can be granted.






HIRING CONTACT: Diane Winn, (903) 679-3351, Email: diane.winn@tpwd.texas.gov

PHYSICAL WORK ADDRESS: Caddo Lake State Park, 245 Park Road 2, Karnack TX 75661

GENERAL DESCRIPTION :

Under the direction of the Office Manager, this position performs entry-level to routine customer service work including assisting with the daily office operations and clerical duties for Caddo Lake State Park. Responsible for processing correspondence, report preparation and answering telephones. Performs revenue collection, license and permit sales, automated visitor registration and reservations. Provides information to park visitors and general public. Responsible for the general routine cleaning of park headquarters. Works under close to moderated supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.



Qualifications:

MINIMUM QUALIFICATIONS :

Education :

Graduation from High School or GED.

Experience :

No experience required.

Licensure :

Must possess or be able to obtain, within 30 days of employment, a valid State driver's license.

PREFERRED QUALIFICATIONS :

Experience :

One year of clerical experience such as accounting, typing, filing, record keeping and data entry.

One year of experience using automation equipment or word processing and spreadsheet equipment and software.

One year of experience in customer service.

One year of experience working with the public.

One year of experience handling cash.

KNOWLEDGE, SKILLS AND ABILITIES :

Knowledge of general office procedures.

Knowledge of administrative and clerical procedures.

Knowledge of basic mathematics.

Skill in MS Word, Excel and Outlook.

Skill in effective verbal and written communication.

Skill in providing quality customer service in a courteous and professional manner.

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.

Skill in managing several projects simultaneously.

Ability to handle complaints, emergencies, stressful work environments and high volumes of people courteously and effectively.

Ability to accurately handle cash and account for revenue collected.

Ability to work independently with little or no supervision.

Ability to work as a member of a team.

Ability to learn an on-line registration system.

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS :

Required to work in a public park with overnight camping and day use.

Required to work 40 hours per week, includes flexible schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.

Required to adjust to changing schedules.

Required to perform manual labor including, lifting supplies and materials up to 40 lbs.

May be required to operate a State vehicle.

Required to perform work outdoors, occasionally in adverse weather conditions.

Required to respond to emergency situations.

Must conform to TPWD dress and grooming standards, work rules, and safety procedures.

Required to travel 5% with possible overnight stays.

Non-smoking work environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

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Closing Date: Jan 21, 2026, 11:59:00 PM