Austin Water Training Specialist

Job Description:

Austin Water Training Specialist

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Purpose:

Coordinates training activities to include development of curriculum and delivery of job specific training to meet departmental initiatives.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Surveys various training techniques, materials, and commercial offerings to select the most appropriate process for the delivery of training.
  
• Delivers targeted, audience-appropriate instructor-led training sessions.
  
• Coordinates student and facility schedules for delivery of training and maintains and prepares appropriate records of participation.
  
• Develops written training materials, visual aids, and reference materials, including course curriculums.
  
• Performs preproduction, production, and postproduction work on computer- and video- training materials that use computer and streaming audio-visual technologies for on-demand use.
  
• Develops and administers assessments of staff skills for use in developing training strategies and curriculum, and effectiveness of delivery.
  
• Conducts research or surveys to determine the effectiveness of training provided.
  

Responsibilities - Supervisor and/or Leadership Exercised:

May lead and train others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of basic training and learning principles.
  
• Knowledge of instructional systems design methods.
  
• Knowledge of City practice, policy, and procedures.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in planning and organizing.
  
• Skill in using computers and related software.
  
• Skill in data analysis and problem solving.
  
• Ability to facilitate and deliver training.
  
• Ability to work with frequent interruptions and changes in priorities.
  
• Ability to lead and train others.
  
• Ability to establish and maintain good working relationships with other City employees and the public.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus two (2) years of experience in a technical training environment.
  
• Experience may substitute for the education up to the maximum of four (4) years.
  

Licenses and Certifications Required:

Licensing for specific disciplines may be required.

Preferred Qualifications:

• Experience designing and/or delivering training in a 24/7 contact center environment supporting both phone operations and radio communications for internal and external customers
  
• Demonstrated knowledge of effective customer service techniques, including conflict resolution and de-escalation strategies
  
• Familiarity with Motorola radio systems or similar emergency communication technology
  
• Knowledge of contact center telephony platforms and call handling workflows
  
• Understanding of water and wastewater processes and common service concerns within a public utility setting
  
• Proficiency with Customer Relationship Management tools, asset management system, MS Office Suite, SharePoint, Workday and to support training development, delivery, and tracking
  
• Strong verbal and written communication skills with the ability to engage and support diverse learning groups
  
• Excellent communication and interpersonal skills for effective collaboration with SME’s and trainees
  
• Ability to travel between multiple work locations as needed
  

Notes to Candidate:

Overview:

The Training Specialist supports Subject Matter Experts in the Customer Service Contact Center (CSCC) by coordinating and delivering effective training for new hires and existing employees. This role combines administrative coordination such as scheduling, presentation preparation, and record management-with hands-on instruction in systems like Motorola Radio, GIS mapping, IPS Asset Management, and Salesforce.

Pay Range:

$28.76 - $35.59 per hour

Position(s) will be filled at the following location:

Glen Bell Service Center ( 3907 S Industrial Dr Austin, TX 78744 )

Days and Hours:

• Monday-Friday: 6:00 a.m. - 2:00 p.m. with some flexibility.
  
• Hours may vary based on business needs.
  

Benefits:

Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more - click HERE for more information.

When completing the City of Austin employment application:

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position.
  
• Provide each job title and accurate employment dates for all jobs included on the application.
  
• Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment and computer software used.
  
• The City of Austin employment application is an official document; incomplete applications will not be considered.
  
• A resume is required but will not substitute for a complete employment application. Incomplete applications will not be considered.
  

If you are selected to interview:

• Your skills and competencies for this job will be assessed prior to being invited to interview. A 70% or above on all the assessments is required to be considered for the next step.
  

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
  
• If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
  
• A criminal background investigation is required
  

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Secondary Employment:

• All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
  
• Austin Water will review all secondary employment.
  
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.
  

CRMINIAL BACKGROUND:
A criminal background investigation is required.

ASSESSMENTS:
A written Assessment will be conducted on the top candidate.

EDUCATION:
Education verification will be conducted on the top candidate.

All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lots, garages or in any personal vehicle located on the premises.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-01-13