Senior Client Services Specialist

Job Description:

Senior Client Services Specialist

Description

Senior Client Services Specialist

Hourly Range : $38.78 - $51.96

Internal Opening Date: December 29 , 2025

Closing Date : January 9, 2026

Tentative Interview Date: January 22-30, 2026 (TBD)

This is an advanced, journey-level position that functions independently and performs a variety of complex and specialized functions in administering rental assistance programs. As a Senior Client Services Specialist, you will work in a fast-paced environment where you must be prepared at any given time to address sensitive and evolving situations.

We are seeking a dedicated professional who can balance technical program expertise with a commitment to establishing meaningful customer service relationships. You will be the face of the Agency, cultivating a welcoming and supportive environment for our diverse community, while navigating frequent contact with the public and Agency staff.

If you are passionate about delivering exceptional customer service, thrive in a busy atmosphere, and are eager to make a tangible difference in people's lives, then you would be a great fit for our team!!

What our team is looking for:

Any equivalent combination of education and/or experience likely to provide the required core competencies may be considered. A typical combination that is qualifying may include:

• An Associate's degree with coursework in liberal arts, humanities, social work, business, or public administration or related field, and
• Five (5) years of responsible experience in caseload management with assisted housing or other social services programs and customer service, with a minimum of one (1) year of lead experience providing training and technical assistance.
• Bilingual Proficiency: The ability to speak, read, and write fluently in Spanish or Vietnamese is strongly preferred.

The suitable candidate will have the following core competencies:

• Customer/Client Service
• Effective Communication Skills
• De-escalation and Conflict Resolution
• Problem-Solving

• Adaptability and Flexibility
• Technical Skills

For a detailed description of the position essential functions, please click HERE .