*CURRENT SAWS EMPLOYEES ONLY* Training Consultant (Customer Service - Field Operations)

Job Description:

*CURRENT SAWS EMPLOYEES ONLY* Training Consultant (Customer Service - Field Operations)

Description

Grade 17 // Starting Hourly Rate: $23.40. Rate of pay depends on qualifications.

Job Description

JOB SUMMARY
The Training Consultant is responsible for determining training needs and methods, conducting small-group classroom and virtual training, creating and maintaining training event calendars, producing data and metrics reports, and maintaining training records.

ESSENTIAL FUNCTIONS

• Facilitates, schedules, and conducts in training classes.
• Trains students using on-the-job and/or classroom training techniques.
• Maintains training materials so that content is current and valid.
• Manages registration processes.
• Updates individual and class training records.
• Prepares and distributes metrics and training reports.
• Performs other duties as assigned.

DECISION MAKING

• This position receives general supervision.

MINIMUM REQUIREMENTS

• High School Diploma or G.E.D.
• Four years’ experience in customer service.
• Valid Class "C" Texas Driver's license.
• Ability to work regularly scheduled shifts within SAWS’s hours of operation including the training period where lunches and breaks are scheduled with the flexibility to adjust daily schedule and work overtime and/or weekends as needed.

PREFERRED QUALIFICATIONS

• Associate degree in education/training-related field from an institution accredited by a recognized accrediting agency.
• Proficient in virtual training software and Learning Management Systems.
• Six years of work experience in customer service.
• Two years of experience training adult learners including distance learning and computer-assisted instructional techniques.

JOB DIMENSIONS

• Regular contact with internal and external customers.
• Ability to communicate effectively verbally and in writing.
• Skill in using word processing, spreadsheet, and presentation software.

PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 20 pounds occasionally, and visual acuity, speech and hearing. Subject to standing and sitting for long periods of time. Frequently works in an office environment and performs occasional field visits.

#LI-DNI

San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:

• Competitive, market-based salaries
• Performance-based incentives
• Medical benefits
• Dental benefits
• Life insurance
• Prescription drug program
• Vision care plan
• Two retirement plans
• Deferred compensation plans (457 plan)
• Disability income
• Paid leave (vacation, sick, personal)
• Education assistance program
• Employee assistance program
• Flexible, tax-deferred health and dependent care spending accounts
• Wellness programs
• On-Site Fitness Facilities
• Community service opportunities

Closing Date/Time: 12/28/2025 11:59 PM Central

Salary:

$48,672.00 - $83,512.00 Annually