Director of Networks and Unified Communications

Job Description:

Director of Networks and Unified Communications

Description

Director of Networks and Unified Communications
(Administrator II)

Compensation and Benefits

The anticipated hiring salary is $130,000 - $145,000 per year and is competitive and negotiable depending on the strength of qualifications. This is a CSU Management Personnel Plan (MPP) position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Job Summary

Reporting to the Chief Information Officer (CIO), the Director of Networks and Unified Communications provides strategic leadership and oversight for the design, delivery, and continuous improvement of the University’s network and communications infrastructure. The role focuses on ensuring reliable, secure, and well-supported services that align with institutional goals and effectively support teaching, learning, research, and administrative operations.

The Director leads and manages the Network Engineering, Field Operations, and Unified Communications teams. These teams are responsible for the implementation, maintenance, monitoring, and support of the University’s wired and wireless networks, low-voltage and fiber-optic cabling systems, and the enterprise Zoom Phone platform. The incumbent sets operational priorities, establishes performance and service expectations, allocates resources, and ensures the availability, security, and scalability of these services through effective day-to-day management.

Serving as a member of the Technology Services leadership team, the Director contributes to campus-wide IT strategy, governance, and financial planning to ensure technology services advance the University’s teaching, learning, research, and administrative priorities. The incumbent establishes strategic direction, fosters innovation, and ensures operational excellence across all service areas related to network and communications services.

Key Qualifications

• Knowledge:
  
  • Thorough knowledge of the principles and challenges involved in managing enterprise wired and wireless networks in a large, complex organization, including availability, performance, capacity, and security considerations.
    
  • Thorough knowledge of low-voltage and fiber-optic cabling infrastructure oversight, including inside and outside plant fiber-optic and copper systems, and familiarity with applicable standards and best practices.
    
  • Working knowledge of the management and operation of telecommunications and unified communications systems and services, including VoIP, ACD, voicemail, and enterprise voice and collaboration platforms.
    
  • General knowledge of related IT service areas (such as systems, applications, end-user computing, service management, and information security) sufficient to support coordination, dependency management, and informed decision-making, without direct operational responsibility for those areas.
    
• Management & Leadership Experience:
  
  • Demonstrated experience in budget development and financial management for network and communications services, including forecasting, expense tracking, and cost control.
    
  • Experience managing procurement activities, vendor relationships, and contract negotiations related to network, telecom, and communications services.
    
• Abilities:
  
  • Ability to compile, write and present reports and other communications and develop business cases and negotiate contracts.
    
  • Ability to lead operational planning and needs assessments for network and communications services, including development of RFPs, evaluation of vendor solutions, and participation in feasibility studies.
    
  • Ability to work effectively with the technology team and all units within the university and the general public from diverse ethnic, cultural, and socio-economic backgrounds.
    
  • Strong customer service skills and proactive, customer-focused attitude.
    
  • Excellent communication and collaboration skills.
    
  • Demonstrated interpersonal and influencing skills, with the ability to build productive working relationships with partners, including facilities, construction, and operations.
    

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

• A bachelor's degree from an accredited college in a relevant field.
• Five years of experience managing and supervising staff responsible for the installation and maintenance of low-voltage wiring, fiber-optic cabling, and wired and wireless network infrastructure.
• Five years of experience leading and managing network and telecommunications projects, including oversight of staffing, materials, schedules, budgets, priorities, communications, and training for support staff and end users.
• Three years of experience providing leadership for network engineers.
  • Preferred Qualifications:
    • Specific experience with technologies used at Fresno State including Palo Alto Networks, Alcatel Lucent, and Aruba.
    • Three years' experience managing staff responsible for the configuration and maintenance of campus VoIP system, telephone billing, voice mail and ACD systems.
    • Thorough knowledge of relevant standards including BICSI.
    • Knowledge of the CSU TIP (Telecommunications Infrastructure Planning) standards.
    • Certified as a Registered Communications Distribution Designer (RCDD).
    • Specific experience preparing reports and proposals for senior management dealing with project portfolio, priorities, capacity and sourcing of materials and labor for network/telecom projects.
    • Experience with higher education or public service agencies.

Department Summary

Technology Services is dedicated to providing a broad range of technology-based planning, resources and services to the students, faculty and staff of California State University, Fresno. Technology Services will be a leader in providing effective technology and quality services and support that are integrated into the daily activities of the university community, advance teaching and learning, enhance productivity and safeguard information.

Deadline & Application Instructions

Applications received by February 8, 2026 will be given full consideration by the search committee.

• Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu .

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

Advertised: Jan 07 2026 Pacific Standard Time
Applications close: