Program Analyst/Senior Program Analyst

Job Description:

Program Analyst/Senior Program Analyst

Description

Job Description

Office of Strategic Communications & Stakeholder Engagement

Program Analyst Annual Salary Range: $92,960 - $123,943

Senior Program Annual Analyst Salary Range: $102,263 - $136,352

FLSA: Exempt / Union Represented

This position allows for up to four days or remote work.

Position placement in the Program Analyst or Senior Program Analyst role will depend on the applicant's qualifications and years of relevant experience.

To be considered, applicants must include a writing sample and a sample of visual content they have produced or edited; finalists will be required to take an editing test.

About the Position

You are a skilled editor with a passion for public service. You have demonstrated experience editing a variety of content-including formal reports, website content, news releases, newsletters, emails, presentations, infographics and other data visualizations (charts/tables), as well as social media content. You have experience developing style guides, checklists, and templates to guide staff on improving their content. You have an eye for graphic design and visual communications -as well as administrative skills--and a discerning eye for detail that you apply in everything you do. The right candidate is also a creative thinker and innovator interested in testing and wisely applying new tools to streamline content quality-checking.

Your responsibilities will include hands-on editing of a variety of content, managing editing and graphic vendors, and serving as an internal content quality maven by developing standards, guides, job aids, and training. You will also help the State Bar meet language access goals by serving as the central point of contact for vendor-produced translations.

Editor

• Edit a variety of content hands on, and source, select, and work with external copyeditors as needed to maintain a consistent voice and style across all communications.
• Maintain and update style guide, branding guidelines, and templates for such elements as letterhead and presentations (PowerPoint and Visme), working with external graphic designers as needed.
• Create quality standards for State Bar forms and quality check forms as needed, develop internal job aids and training as needed for distributed forms development.
• Verify accuracy and reliability of the information and check for potential bias or misleading information within the content.
• Serve as editor of a quarterly staff e-newsletter.
• Test evolving AI tools for style guide conformance.

Project management and administrative duties

• Project manage graphic design projects, such as logo redesigns. Work with vendors and internal clients, coordinate reviews/approvals, and maintain image libraries.
• Administer translations centrally: respond to internal requests, providing internal guidance (languages chosen, procedures), trafficking translation requests to external vendor, paying invoices, and tracking budget.
• Other duties as assigned

Preferred Experience / Knowledge

• Strong, flexible, fast editor who can help writers create clear, concise, correct, and public-friendly written content in a variety of forms
• Capable visual content editor with experience editing infographics, charts, and graphs, and overseeing graphic designers
• Strong and versatile technical/digital skills including Microsoft Office, SharePoint, Teams, PowerPoint, Visme, and Adobe Acrobat
• Ability to deal tactfully and effectively with the public and internal clients/colleagues at all levels of the organization
• Ability to maintain confidentiality of sensitive matters
• Strong remote collaboration and remote working skills; excellent verbal and written communications skills
• Familiarity with the State Bar of California's mission and role in the judicial branch
• Experience with translations and language access issues, particularly in a government setting
• Communications experience in government or the legal community

Program Analyst

Definition

Under general supervision, the Program Analyst performs a variety of analytical, technical, and administrative duties in assigned State Bar divisions/units.

Distinguishing Characteristics

The Program Analyst classification is a journey-level professional classification distinguished from the lower level Program Coordinator in that the latter is focused on administrative coordination, whereas the Program Analyst is the professional class performing analysis and technical assistance.

Examples of Essential Duties

Duties may include, but are not limited to the following:

• Performs professional work in support of State Bar programs and services within the various State Bar divisions/units, as assigned, involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures.
• Researches information by identifying, locating and extracting relevant data in order to obtain sufficient, valid and reliable data for analysis and decision making purposes.
• Reviews processes and maintains program transactions, records and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research.
• Participates in a variety of complex and detailed programmatic responsibilities involving problem solving.
• Evaluates program effectiveness by comparing outcomes to goals in order to determine whether to take corrective actions or recommend modification to processes and procedures.
• Performs research into program and quality control regulations and procedures; prepares reports on findings; identifies problems of non-compliance; recommends corrective action regarding discrepancies.
• Conducts audits to determine if there are program inconsistencies or non-compliance.
• Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation.
• May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job.

Employment Standards

Knowledge of:

• Operations, services, and activities of the assigned program, departmental programs, policies, procedures and terminology.
• Codes and regulations as related to assigned program responsibility.
• Principles of data analysis and research tools.
• Problem identification, analysis and evaluation.
• Problem solving and conflict resolution methods and techniques.
• Computer information systems, including personal computer applications, word processing and spreadsheet programs.
• Principles of effective writing and verbal presentation.
• Working knowledge of the State Bar Offices and their functions and a general knowledge of other agencies and their interface with the State Bar.
• Computerized information and database recordkeeping systems.

Ability to:

• Apply the policies and practices of a department.
• Review and analyze complex qualitative and quantitative data.
• Audit records and accurately gather, record and evaluate data; analyze and interpret information and adopt effective courses of action.
• Operate modern office equipment including computer hardware, software, and internet and web-based applications.
• Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen.
• Compile data and prepare narrative and statistical reports.
• Appropriately respond to requests and inquiries from the public, State Bar members, or other departments.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public.
• Maintain the confidentiality of information.

Senior Program Analyst

Definition

Under general direction, the Senior Program Analyst conducts professional-level analysis and administers programs and/or functions; performs specialty assignments and acts in a lead capacity with respect to lower-level professional and support staff; and performs related work as required.

Distinguishing Characteristics

The Senior Program Analyst is the lead/advanced journey-level professional class performing advanced, specialized work of a professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and program processes. Incumbents exercise a high degree of professional judgment with considerable independence. This class may function as the lead over professional, technical, and/or administrative support personnel on an ongoing or project basis. Responsibilities include project planning and the performance of high-level professional analyses and services in the division/unit to which they are assigned.

Examples of Essential Duties

Duties may include, but are not limited to the following:

• Provides expertise and guidance to other professional, and/or administrative staff in complex program analysis and solutions.
• Performs advanced research, conducts studies to determine needs, prepares reports, and recommends implementation procedures for a variety of program needs.
• Serves as a primary communication liaison with State Bar committees, members, financial institutions, vendors, contractors, general public, other departments and employees.
• Evaluates existing and alternative policies and makes recommendations toward establishment of revised policies and procedures.
• Performs advanced professional work in support of State Bar programs and services involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures.
• Reviews processes and maintains program transactions, records and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research.
• Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation.
• Provides lead direction over programs, staff, or special projects, which involves assigning, reviewing, and coordinating staff work.
• Trains staff in program policies, rules, regulations, and procedures; assesses workloads; assigns employees as necessary to ensure the proper level of support for ongoing activities of the department.
• Assists with the selection, training, direction, and evaluation of staff.
• Implements guidelines to ensure adherence to the State Bar rules and regulations governing the administration of State Bar programs, services, and membership.
• Represents the State Bar at programs and functions and responds to inquiries from board members, management, attorneys, and the public.
• May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job.

Employment Standards

Knowledge of:

• Principles of office management, budgeting, administration, and supervision.
• Problem identification, analysis, and evaluation.
• Problem-solving and conflict-resolution methods and techniques.
• Computer information systems, including personal computer applications, word processing, and spreadsheet programs.
• Interviewing and investigative techniques.
• Principles of effective writing and verbal presentation.
• Coordination and operation of programs.
• Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar.
• Personnel selection and supervisory principles, practices, and procedures.
• Computerized information and database recordkeeping systems.
• Office procedure, budget preparation, and maintenance techniques.

Ability to:

• Apply the policies and practices of a department.
• Understand, interpret, and apply laws, rules, and regulations related to assigned programs.
• Plan, organize, coordinate, and evaluate programs under conflicting deadlines and demands.
• Analyze material and problems and identify solutions.
• Analyze problems and complaints, and identify solutions in a timely manner.
• Mentor, assign, and prioritize work assignments of staff in support of meeting program goals.
• Operate modern office equipment, including computer hardware, software, and internet and web-based applications.
• Compile data and prepare narrative and statistical reports.
• Appropriately respond to requests and inquiries from the public, State Bar members, or other departments.
• Communicate concisely, and professionally, both orally and in writing.
• Establish and maintain effective interpersonal relationships at all organizational levels and with the public.
• Maintain the confidentiality of information.

Minimum Qualifications

Program Analyst

Education:

• Bachelor's degree in a field that develops skills related to essential duties, or a combination of education and experience sufficient to perform the duties of the position.

Experience:

• Two (2) years of experience in data collection and evaluation, research or performance or financial analysis, grant compliance in a public sector, legal or nonprofit environment, or equivalent.

License, Certificate, Registration Requirements:

• Special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions.

Senior Program Analyst

Education:

• Bachelor's degree in a field that develops skills related to essential duties, or a combination of education and experience sufficient to perform the duties of the position.

Experience:

• Minimum of three (3) years of journey-level professional experience in data collection and evaluation, research or performance or financial analysis, or grant compliance in a public sector, legal or nonprofit environment, or equivalent.

Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification.

About the State Bar

The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system.

Our Values

Clarity | Investing in Our People | Excellence | Respect | Growth Mindset

Learn more about our values.

DEI Statement

We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.

Learn more about our commitment to DEI.