Associate Customer Service Representative

Job Description:

Associate Customer Service Representative

Description

Associate Customer Service Representative (FCB Nexus)

Department of Revenue

Location: Truman Building - 301 West High Street, Jefferson City, MO

DOR’s vision is to provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This entry-level position is responsible for identifying and notifying businesses who are non-filers and under-reporters. Duties also include resolving taxpayer inquiries. Department of Revenue offers many professional development opportunities and a generous benefits package.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Identify and notify businesses of their non-filing or under-reporting status.

• Resolve taxpayer inquiries via telephone, walk-ins, e-mails, and correspondence

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Effective Writing

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Possession of a high school diploma or proof of high school equivalency
• Experience in clerical or related work, with a strong familiarity and commitment to customer service.
• Experience with data entry
• Reliable and motivated
• Ability to work in a fast-paced environment and accurately handle a high volume of calls

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Salary:

$34,999.68 per Year