Outreach Coordinator

Job Description:

Outreach Coordinator

Description

Salary and Benefits

Salary Range: $5,083.00 per month to $7,228.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $5,400.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.

Classification

Student Services Professional II

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Project Rebound is a CSU-wide student support program designed to assist students with lived experience being formerly incarcerated in accessing and succeeding in higher education. Cal State East Bay's Project Rebound Program is modeled after the original Project Rebound program started by the late Professor John Irwin at San Francisco State in 1967. Project Rebound at Cal State East Bay was started in 2022 and provides wraparound support services to ensure that students who have lived experience being incarcerated can apply, persist, and thrive in their academic, extracurricular, and career endeavors. We offer a safe, supportive, and accessible space where students can find the resources they need to achieve academic success, build leadership skills, secure meaningful employment, and contribute to stronger, safer communities. The Cal State East Bay Project Rebound team consists of a part-time faculty Executive Director, full time Program Coordinator, and several student assistant interns.

The Outreach Coordinator will serve as the primary point of contact for prospective and current students, playing a key role in recruitment, intake, and resource coordination. The Outreach Coordinator will be responsible for recruiting and engaging students, facilitating student intakes and connecting students to academic and community resources, providing guidance and mentorship to ensure student success, expanding awareness of Project Rebound across campus and in the community, and building relationships with faculty, campus departments, and external partners to strengthen student support systems.

Responsibilities

Student Outreach & Recruitment:

• Act as the primary liaison for prospective students who are systems-involved and interested in enrolling at Cal State East Bay.
• Conduct student intakes, assess academic standing, and evaluate transcripts to support admissions and course planning.
• Assist prospective students with inquiries about the program and the college application process, including referring and connecting students with campus resources.
• Organize and conduct informational sessions, workshops, and meetings to engage the campus community and reach the target audience of prospective students to inform them about Project Rebound’s mission and services.
• Develop and maintain strong relationships with partner programs at local community colleges.
• Collaborate with others on campus regarding student advising, support services, academic and professional development resources, events, activities.
• Develop recruitment and informational materials tailored to diverse community needs; including promotional brochures, flyers, PowerPoint presentations, social media, e-brochures and e-flyers.
• Aid with the planning and organization of events to raise the profile of Project Rebound.

Student Support & Advising:

• Connect students with campus and community resources; including academic advising, financial aid, career services, housing assistance, and mental health support.
• Assist students with navigating the college application process, enrollment, and class registration.
• Provide academic guidance and mentorship to students individually and in groups.

Reporting and Administration:

• Track and maintain student data, outreach efforts, and engagement metrics to assess program impact and effectiveness.
• Analyze and evaluate outreach sessions and other recruitment platforms and make recommendations to the Program Director and the Executive Director on strategic approaches.
• Develop and implement a comprehensive strategy for successful recruitment efforts based on findings and best practices.

Other duties as assigned.

Minimum Qualifications

Experience:

• The equivalent of two (2) years of professional experience in one of the student services program areas or in a related field.
• Experience should give evidence of competence and indicate the potential for further growth.
• A Master’s degree in a job-related field may be substituted for one year of professional experience.

Education:

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Required Qualifications

• Knowledge of higher education systems, student support services, and the challenges faced by systems-involved individuals.
• Understanding of reentry processes including knowledge of common challenges faced by returning residents and awareness of available community resources for support.
• Familiarity with college admissions, financial aid processes, academic support services, and student resources.
• Knowledge of community organizations, social services, and resources available to support reentry and higher education for formerly incarcerated individuals.
• Strong verbal and written communication skills to effectively interact with students, community partners, and stakeholders.
• Strong interpersonal, communication, and problem-solving skills, with the ability to build relationships across diverse populations.
• Excellent organizational, recordkeeping, and interpersonal skills.
• Proficient knowledge of Google Drive and experience maintaining and organizing secure, online files.
• Ability to manage multiple tasks and priorities efficiently, effectively, and accurately.
• Excellent attention to detail.
• Ability to create a welcoming and supportive environment for students who have been formerly incarcerated.
• Sensitivity to, respect for, and ability to leverage cultural, socioeconomic, and individual differences.
• Ability to communicate with the Executive Director, Program Coordinator, and students in matters that require strict confidentiality or are delicate in nature.
• Must be able to travel to meetings around the local area.
• Some work may occur in the evening or during the weekend.

Preferred Skills and Knowledge

• Lived experience being formerly incarcerated
• Two (2) years of professional work experience in an academic setting providing reentry support services to students.
• Familiarity with CSU policies, financial aid processes, and student success initiatives.
• Experience handling confidential information.
• Basic understanding of mental health issues, cultural competency, trauma-informed care, and counseling techniques to support individuals with diverse backgrounds.
• Skills in organizing, planning, and managing multiple tasks and projects simultaneously.
• Ability to inspire, motivate, and lead students and volunteers in achieving program goals.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. CSUEB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

Advertised: Feb 20 2025 Pacific Standard Time
Applications close: Mar 07 2025 Pacific Standard Time

Closing Date/Time: