Emergency Medical Services Division Manager (Emergency Manager, Senior)

Job Description:

Emergency Medical Services Division Manager (Emergency Manager, Senior)

Description

CAREER DESCRIPTION

Emergency Medical Services Division Manager

(Emergency Manager, Senior)

In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date:

Effective June 27, 2025 - 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC
This position is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the County's needs are met.

This recruitment will establish an open eligible list. This list will be used to fill current and future Emergency Manager, Senior vacancies within the Health Care Agency. This eligible list may also be used to fill positions in similar and/or lower classifications.

HEALTH CARE AGENCY
The County of Orange , Health Care Agency (HCA ) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.

THE DEPARTMENT
Emergency Medical Services (EMS) mission is to plan, coordinate and oversee the highest quality prehospital and emergency medical care in response to individual needs and community crisis. Mutual cooperation, patient advocacy, advanced medical technology, electronic documentation and evidence-based data are the EMS program major strengths.

THE OPPORTUNITY
The County of Orange, Health Care Agency has an exciting opportunity for a qualified individual to serve as Emergency Medical Services (EMS) Division Manager. The position will manage and provide oversight to approximately 40 staff, consisting of: EMS Medical Director, EMS Associate Medical Director, Emergency Management Manager, Chief Pharmacist, PSC Pharmacist, Emergency Management Administrators, HCA Program Supervisor II's, EMS Coordinators, Public Health Nurses (PHN's), EMS Specialists, Storekeeper II's, Office Supervisor B, Staff Specialists, Staff Assistants, Information Processing Technicians and Office Specialists.

Additional responsibilities of the position will also include but are not limited to:

• Establish and implement Division goals, objectives and program priorities
• Respond to communities, Board of Supervisors (BOS), County Executive Officer (CEO) and media inquiries
• Participate on Agency, County and statewide committees
• Manage multiple federal grant funds for Public Health Emergency Preparedness, Homeland Security and Hospital Preparedness Programs
• Oversee the Orange County Medical Emergency Data System (OC MEDS) contracts and enhancements
• Coordinate with Auditor-Controller staff regarding billing, collection and grant implementation
• Oversee Health Care Agency Operations Center and Strategic National Stockpile warehouse
• Provide oversight of emergency medical and disaster exercise planning, training and implementation
• Represent HCA at the County Emergency Operations Center during disaster drills and actual emergencies
• Provide oversight and management of the County's Base Hospital system
• Oversee, evaluate, coordinate and implement Division fee and rate studies
• Evaluate and provide recommendations regarding legislative issues on County and Statewide level
• Work with Human Resource Services (HRS) to conduct recruitment selection processes
• Negotiate, coordinate and obtain Board approval for the County's five (5) exclusive operating areas ambulance contracts
• Provide oversight of the EMS hospital specialty designations

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will possess five (5) or more years of experience in EMS Administration, disaster management and federal grant processes.

A valid Physician license, Registered Nurse license, Emergency Medical Technician license or Paramedic license is preferred, but not required.

Additionally, the ideal candidate will possess extensive knowledge, skills and abilities that demonstrates the following competencies:

Professional & Technical Expertise

• EMS and hospital systems and system providers
• Quality improvement (QI) and program auditing
• EMS and health disaster preparedness and response
• Possess the skills to perform the responsibilities of a Local Emergency Medical Services Administrator and Medical and Health Operational Area Coordinator
• Develop and implement EMS policies and procedures
• Plan and develop protocols and guidelines to meet State and Federal mandates
• Ensure program compliance with State and Federal mandates and County regulations
• Ensure the fiscal integrity and accuracy of program expenditures and budget development
• Conduct audits to ensure emergency medical and disaster planning and preparedness are effective
• Develop and maintain strong and effective coordination between EMS programs
• Strong political acumen when interacting with the BOS, CEO's office, communities and stakeholders
• Manage and coordinate disaster response activities and directing emergency medical services throughout the County
• Proficient with Microsoft Word, Excel, Power Point, and Outlook

Leadership | Managing Performance

• Adapt leadership style to a variety of work situations
• Resolve staff conflict in a constructive manner to minimize negative program impact
• Develop and present work performance evaluation, and providing performance feedback to staff effectively
• Encourage and facilitate staff cooperation and fostering commitment and team spirit to achieve program goals

Strategic Thinking & Perspective | Project Management

• Develop effective strategies and techniques for effective planning, implementing, and evaluating program changes
• Evaluate the impact of change in processes, procedures, leadership, and program culture
• Monitor EMS programs performance and services provided and implementing change when necessary
• Manage program integration effectively and resolving issues accordingly
• Being adaptable, flexible while maintaining a focus on program quality of care and services
• Formulate effective resolutions by being consistent with the Agency's Mission and Vision

Oral & Written Communication

• Communicate effectively both orally and in writing
• Express ideas and recommendations clearly
• Partner with all program staff and stakeholders, including other Counties, State and Federal Agencies or Departments to build strategic working relationships to achieve common goals

Innovative Problem Solving | Delivering Results

• Anticipate and identify potential program problems and proactively generating alternative solutions
• Research, implement and identify issues in relation to County's Point of Distribution systems to conduct mass vaccination in the event of health emergencies
• Produce quality work within tight and stressful deadlines
• Make effective policy decisions

MINIMUM QUALIFICATIONS
Please click here for the minimum qualifications for Emergency Manager, Senior as well as the physical & mental requirements and the environmental conditions.

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all applications to identify qualified candidates. After screening, qualified applicants will be referred to the recruitment process. All applicants will be notified via email of their status in the process.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here ( Download PDF reader) to review the policy.

Structured Oral Interview (Weighted 100%)
Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.

Based on the Department's needs, the selection procedures listed above may be modified. Candidates will be notified via e-mail of any changes in the selection procedure.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

ADDITIONAL INFORMATION

E-MAIL NOTIFICATION
E-mail is the primary form of notification during the recruitment process. Please ensure your correct e-mail address is included in our application and use only one e-mail account.
Candidates will be notified regarding their status as the recruitment proceeds via e-mail through the GovernmentJobs.com site. Please check your e-mail folders, including spam/junk folders, and/or accept e-mails ending with "governmentjobs.com" and "ocgov.com." If your e-mail address should change, please update your profile at www.governmentjobs.com .

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

For detailed information on how to apply, click here .

FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.

For more information regarding this recruitment, please contact Mariah Cuellar at (714) 834-3179 or mcuellar@ochca.com .

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:

• Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
  http://www.ocers.org/active-member-information .
• Paid Leave: Twelve holidays per year plus sick and vacation time
• Health & Dependent Care Reimbursement Accounts
• Dental Insurance: County pays 100% of employee and dependent premiums
• Paid Life Insurance: $100,000 life insurance policy
• Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
• Paid Short & Long Term Disability insurance programs
• 457 Defined Contribution Program

*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: Continuous

Salary:

$135,262.40 - $187,345.60 Annually