Records and Residency Specialist (Administrative Support Coordinator II)

Job Description:

Records and Residency Specialist (Administrative Support Coordinator II)

Description

Position Summary

Are you passionate about helping students navigate the complexities of academic records and residency requirements? Do you thrive in a detail-oriented environment where your expertise makes a real impact? San Diego State University (SDSU) is looking for a Records and Residency Specialist to join our Office of the Registrar team!

Key Responsibilities:

• Student Support: Assist students, faculty, and staff with residency requirements, grades, transcripts, and registration procedures.
• Residency Evaluation: Review and process residency reclassification requests based on CSU policies, CA Education Code, and federal regulations.
• Records Management: Maintain and update student academic records with accuracy and confidentiality.
• Problem-Solving: Troubleshoot registration and records-related issues, ensuring smooth processes for students.
• Policy Communication: Provide exceptional customer service, clearly explaining complex policies to students and their families.
• Compliance & Confidentiality: Uphold compliance with FERPA regulations to protect student privacy.

Why Join Us?

• Make an Impact: Help students navigate their academic journey and ensure compliance with important policies.
• Collaborative Environment: Work with a supportive team in a dynamic university setting.
• Professional Growth: Gain valuable experience in higher education administration with opportunities to expand your expertise.
• Work-Life Balance: Enjoy the benefits of working in a university environment with great perks and stability.

If you're detail-oriented, customer-focused, and eager to contribute to student success, we’d love to hear from you!

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• This position is approved for partial telecommuting with onsite work in San Diego.

Department Summary

Enrollment Services comprises Undergraduate and Graduate Admissions, Office of the Registrar, Prospective Student Services, Out of State, Specialized and International Recruitment, and Enrollment Services Communications. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.

The Office of the Registrar represents t enrollment management programs and provides enrollment services to various constituents across the university in regards to the student academic record, academic class scheduling, and student advising tools. The Office of the Registrar provides service to the students through determination of eligibility for admission to the University, evaluation of academic records to determine the status of completion of degree requirements, assistance with course registration, and advising on the academic record in relation to transfer credit or CSU/SDSU policy.

The Office of the Registrar has three managers, three assistant directors, and 39 staff of varying classifications across four distinct units.

For more information regarding the Office of the Registrar, click here .

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualifications

• Strong organizational skills with the ability to manage multiple priorities, projects, and tasks independently.
• Ability to interpret and apply policies and procedures, using sound judgment in situations without clear guidelines.
• Proficiency in office software, technology, and systems, along with experience drafting reports and correspondence.
• Effective written and verbal communication skills, with strong attention to grammar, punctuation, and clarity.
• Strong interpersonal and problem-solving abilities, including handling sensitive situations and using negotiation to achieve results.
• Experience working in a Registrar’s Office, handling student records, enrollment services, and academic policies preferred.
• Experience working in a higher education setting, supporting students, faculty, and institutional processes preferred.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $4,058 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here .

CSU Classification Salary Range: $4,058 - $6,653 per month.

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At SDSU, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on March 3, 2025. To receive full consideration, apply by March 2, 2025. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here .

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Livia Peeples at lpeeples@sdsu.edu .

Advertised: Feb 14 2025 Pacific Standard Time
Applications close:

Closing Date/Time: