Summer Intern - IT Support Technician

Job Description:

Summer Intern - IT Support Technician

Description

Title: Summer Intern - IT Support Technician

Starting Pay: Undergraduate rate - $20 per hour; Graduate rate - $24 per hour

Departmental Mission Statement: Supporting access to justice through the effective use of technology. Partnering with Judges and Court Staff to use technology to make it easier and faster to administer justice while building a culture that values transparency, collaboration, inclusivity, and continuous improvement.

Notes:

• This is an hybrid internship based in Boston

Position Summary:As a member of the Information Technology Department (IT) of the Trial Court, the Support Technician has the responsibility for providing telephone (remote) and on-site technical support to judges, court staff, and other trial Court employees. The Support Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and computer peripherals. The position also documents, maintains, upgrades, or replaces hardware and software systems and assists in asset management.

Minimum Requirements:

• Working towards a Bachelor's or graduate degree from an accredited college or university.
• Knowledge of computer hardware, software, and peripherals such as PC's, laptops, tablets, mobile devices, servers, cabling, network systems, and printers
• Understanding of procedures for installing, configuring, upgrading, troubleshooting, and repairing applicable software, hardware, and peripherals
• Possess the ability to explain technical concepts to non-technical end users
• Be able to physically lift and move computers, printers, and associated hardware
• Familiarity with problem tracking and ticketing system concepts
• Solid verbal and written communication skills.

Closing Date/Time: 2025-05-21

Salary:

Undergraduate rate - $20 per hour; Graduate rate - $24 per hour