Temporary - Customer Service Representative

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Temporary - Customer Service Representative

City of Austin Austin, TX, United States

Job Description:

Temporary - Customer Service Representative

Description

Minimum Qualifications
Education and/or Equivalent Experience:


Licenses and Certifications Required:
Notes to Applicants
Shift Schedule: Candidates selected for this role must be available to work all shifts, including days, evenings, weekends, and holidays, with limited flexibility. This position may also require overtime, on-call duties, and work during inclement weather.

Temporary Assignment Length: This is a temporary position that is expected to last between twelve to eighteen months in Austin Water’s Dispatch division. As a temporary position, it is not benefits eligible.

Remote/Hybrid Not Available: This position is based onsite at Austin Water facilities, and candidates must be able to report to the site during scheduled work hours. There is no option for remote or hybrid work for this role, as it requires regular, in-person attendance at the facility.

Following hire, shift assignment will be determined based on business need and is subject to change at management’s discretion. This is an Essential Position, requiring on-call availability and mandatory service in certain situations. All shifts may be required to work overtime, on-call, weekends, nights, holidays, and during bad weather events. Teleworking is not available for this position.

Shift Incentives: Shift work includes shift differential incentives for evening, night shifts and weekends.

When completing the City of Austin employment application:


If you are selected for hire:


Effective October 1, 2014, all Austin Water worksite locations are tobacco-free.
Use of tobacco products and/or a-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises.

Pay Range
$23.44 - $26.83
Hours
The Call center has multiple shifts covering a 24/7 operation.

This is an Essential Position, requiring on-call availability and mandatory service in certain situations. Work hours may include after-hours holidays and weekend work, on calls, overtime, during bad weather and events.

Shift assignments will be based on business. need at time of hire and are subject to change at management discretion.
Job Close Date 01/30/2025 Type of Posting External Department Austin Water Utility Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Clerical Location 3907 South Industrial Dr., Glen Bell Service Center 78744 Preferred Qualifications
Preferred Experience:
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests.

Responsibilities - Supervisor and/or Leadership Exercised:
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Do you meet these requirements? * How many years of experience do you have with customer service and working in a call center environment? * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. * Which of the following describes your experience with mapping tools (i.e. Google Maps, GIS)? * How many years of computer data entry do you have? * This position is temporary with no benefits. Are you willing to accept a temporary position? * Will you require sponsorship for employment visa status (e.g., H1B visa) either now or in the future?

Optional & Required Documents

Required Documents Resume Optional Documents Cover Letter
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