Business Systems Analyst - Child Support Services

Job Description:

Business Systems Analyst - Child Support Services

Description

ABOUT US

The Department of Child Support Services (DCSS) is responsible for establishing and enforcing orders for child support within Marin County. Governed by state and federal regulations, the department’s operations include establishing paternity, establishing child and medical support orders, modifying existing support orders, and enforcing support orders.

ABOUT THE POSITION

The Marin County Department of Child Support Services is seeking a dedicated and skilled Business Systems Analyst (BSA) to join our team. As a vital member of our office, you will serve as a subject matter expert in the areas of management reporting, electronic business systems, and data analytics. Your proactive approach will be instrumental in identifying opportunities to improve performance, ensure compliance with federal, state, and county regulations, and integrate new and existing tools into business practices.

• Subject Matter Expertise: Provide expert knowledge in management reporting, electronic business systems, and data analytics to support the department's mission and goals.
• Data Extraction: Efficiently extract and analyze data from federal, state, and county databases to generate accurate and timely reports.
• Performance Improvement: Assist with identifying strategies to enhance the performance of the child support office, ensuring that compliance timeframes are met and exceeded.
• Proactive Problem Solving: Take a proactive approach in recognizing and addressing potential issues, offering innovative solutions to improve overall efficiency.
• Collaboration: Work closely with team members and child support professionals to streamline processes and optimize performance.
• Strong Communication Skills: Possess strong communication skills both written and verbal.

ABOUT YOU

Our Highly Qualified Candidate: The ideal candidate is a child support professional with proven experience in data analytics, identifying and tracking trends, and writing reports using various data sources. They must be detail oriented, dependable, and proficient in the use of Microsoft products, such as Word, Excel, and PowerPoint. We are seeking someone with in-depth knowledge of the state DCSS Case Management Tool (CMT) and Child Support Enforcement Case Management System (CSE), along with proficiency in Tableau and familiarity with IRS publication 1075 security requirements. Experience with the Structured Query Language (SQL) database management systems and ability to assist with rolling out and troubleshooting Information Technology products and new applications is a plus.

The Budget Systems Analyst will play a crucial role in ensuring our operations meet and exceed performance and compliance standards. If you are passionate about making a difference in the lives of children and families while leveraging your expertise in data analytics and technology, we encourage you to apply.

QUALIFICATIONS:

Knowledge of:

• Principles, business processes, and practices related to the assigned area. Business systems applications in program area of assigned work.
• Procedures and practices for testing business functions within ERP systems and applications.
• Application software including project management, presentation, spreadsheet, and word processing applications.

Ability to:

• Lead discussion with managers and end users to define and document business requirements; develop and document business and technical process, functions, and procedures.
• Coordinate with end users and technology staff to implement new releases of software, new functionality, and system patches.
• Develop an understanding of departmental business processes and technology requirements.
• Read and interpret a variety of technical manuals and instructions designed for automated applications.
• Plan, direct, and review the work of staff; instruct staff in work procedures; provide input into selection, work evaluation and disciplinary decisions.
• Communicate effectively both orally and in writing, including writing clear, concise, and detailed instructions, procedures, and reports.
• Establish and maintain effective working relationships with persons contacted in the performance of duties.

Minimum Qualifications:Any combination of education and experience that would provide the knowledge and abilities listed. Typically, equivalent to a Bachelor's degree in business administration, computer science, accounting, finance, human resources, payroll, purchasing or a field related to the work and two years of responsible journey level experience in a position that would provide knowledge of department-specific programs, processes and/or operations, including experience in the planning, implementation, oversight and/or utilization of automated information systems and applications used to support departmental activities.

Additional professional experience in analyzing business processes and information systems may substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS:

LiveScan: Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment.

IMPORTANT INFORMATION

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list.

The eligible list established from this recruitment will be used to fill the current vacancy and all future vacancies in this assignment that may occur while the list remains active. Eligible lists remain active for a minimum of one year.

Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer: The County of Marin is committed to diversity and invites all qualified people to apply, including persons of color, women, and individuals with disabilities. Upon request, reasonable accommodation may be made for persons with disabilities and for religious reasons, where necessary. If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at ext. 2095. If you have questions concerning the position announcement, please contact Anthony Wesley, Human Resources Analyst at x4317.

PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage .

Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical : The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: 2/6/2025 11:59 PM Pacific

Salary:

$112,086.00 - $135,603.00 Annually