Telecommunicator

Job Description:

Telecommunicator

Description

What You'll Be Doing

Join Our Team as a Telecommunicator - Be the Voice That Connects! Are you a problem solver who thrives in fast-paced environments? Do you have a knack for clear communication and helping others? We want YOU to be the next essential part of our team! The Wake County Sherriff's Office is seeking candidates for our Telecommunicator role to ensure the safety and well being of the citizens and visitors to Wake County. Starting hourly pay will be $25.23 per hour with no experience and $26.49 for certified Telecommunicators.

Primary Duties:

• Operate dispatching equipment to receive and transmit emergency and non-emergency calls
• Communicate with other law enforcement agencies
• Answer incoming emergency and non-emergency calls
• Dispatch requests for services
• Ensure that all calls are dispatched in a timely manner, and that information and addresses are correct
• Prioritize incidents to determine urgency
• Operate a multi-channel computer-based radio system
• Receive and prioritize incoming telephone calls
• Perform data entry into a Computer-Aided Dispatch (CAD) System
• Communicate effectively with the public, co-workers and other law enforcement agencies
• Maintain records and files generated from the North Carolina State Bureau of Investigation Criminal Information Section and Identification Section in compliance with state and federal regulations
• Perform other duties as assigned

About Our Team

With a wide array of services, Wake County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow, and play. Wake County Government employs approximately 4400 employees and approximately 1000 of those are employed by the Sheriff’s Office that provides law enforcement services throughout the community. With over 850 square miles of area and 1.1 million residents, Wake County Sheriff’s Office is the primary law enforcement agency for those in the unincorporated areas of the County. For more information about the Wake County Sheriff’s Office, visit www.wake.gov/sheriff.

The Basics (Required Education and Experience)

• High school diploma or GED
• No specific experience required
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience in emergency communications or 911 related role

How Will We Know You're 'The One'?

• Excellent oral and written communications skills
• Ability to communicate with those under duress while remaining calm and professional
• Ability to make effective decisions in emergency/non-emergency situations
• Ability to multi-task with strong accuracy and attention to detail
• Basic computer skills with emphasis on data entry
• Ability to maintain confidentiality
• Ability to work as a member of a team

About This Position

Location: Public Safety Center Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Days, nights, holidays and weekends.

Hiring Range: 25.23 - 26.49

Market Range: 22.48 - 30.51

Please include ALL prior work experience on your application and resume.

Posting Closing Date: This position is open until filled and may close at any time.

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Salary:

25.23 - 26.49