Customer Billing Intern

Job Description:

Customer Billing Intern

Description

Job Summary

COACHELLA VALLEY WATER DISTRICT

invites applications for the position of:

CUSTOMER BILLING INTERN

DEPARTMENT: PUBLIC AFFAIRS & CUSTOMER EXPERIENCE - CUSTOMER BILLING DIVISION
SALARY: $16.50 Hourly
OPENING DATE: 1/21/25
CLOSING DATE: 2/2/25

Coachella Valley Water District is a multifaceted agency that delivers irrigation and domestic (drinking) water, collects and recycles wastewater, provide regional storm water protection, replenishes the groundwater basin and promotes conversation. Our mission is To meet the water-related needs of the people through dedicated employees, providing high quality water at a reasonable cost.

At CVWD, we are committed to providing a professional and safe working environment for our interns. We believe in the importance of expanding the local workforce and enhancing our community. That's why we hire current college students and recent graduates, aiming to provide them with meaningful learning and work experience that aligns with their academic goals. If you are interested in making an impact in your community while gaining real world career experience in the water industry, CVWD invites you to apply.

Essential Functions

Essential Functions:

Coachella Valley Water District (CVWD) is seeking university students willing to gain knowledge in supporting the Customer Billing functions of the District’s Public Affairs & Customer Experience department. This position would assist with the following:

• Assist with customer inquiries received through our e-mail inbox
• Assist with Enterprise Resource Planning (ERP) implementation.
• Assist with Escrow Demand requests.
• Assist with Year-End duties for Tax Roll Transfer to the County Property Taxes, including parcel verification/research.
• Review account delinquencies and start the lien process.
• Assist with any rate changes and validate billing information in Naviline. This includes our yearly ESU implementation process or changes to domestic rates.
• Process and reconcile domestic and miscellaneous online payments (Paymentus).
• Participate in special projects including any Revenue Assurance Programs
• Other duties as needed

This is a part-time, non-benefited position of a limited duration. This position provides opportunity for incumbents with an interest in pursuing a career in government, to learn about “Special Districts” functions and gain experience by completing tasks and special assignments related to the program area. Assignments are intended to both help the District meet its business objectives as well as provide the Intern with exposure to governmental projects, programs, and processes.

Minimum Qualifications

REQUIRED QUALIFICATIONS:

Students should be either junior level or above as an undergraduate student or graduate student. An internship may also be granted if graduation from university has occurred within one year or less.

• Students/graduates should be available to work an average of 20 hours per week.
• May only participate in the internship for up to two semesters/quarters.
• An internship may only be for either the summer or school year.
• Interns must provide copy of current schedule that includes current college level or proof of graduation.

Applicants must submit:

1. On-line application form

2. Responses to the supplemental questions

All materials must be received by the closing date (P.S.T.). Postmarks, faxes and incomplete applications will not be accepted. Resumes are not a substitute for a completed application.

Application Review

Candidates under final consideration for employment with the district should expect to undergo an employment background / reference check that may include, but is not limited to: employment history, confirmation of educational credentials and degrees, licenses including driver’s license, registrations, certificates, and other credentials as part of the appointment process.

The Coachella Valley Water District provides a comprehensive, balanced, and competitive benefits package ensuring employees have many options to meet their healthcare, wellness and/or retirement savings goals. Providing employees with flexibility and support for all the different stages of life. Employees may pay some portion of their benefit premium costs based on the provisions of their labor-negotiated Memorandums of Understanding (MOU's) and the level of coverage they select. Additional information regarding CVWD employee benefits is available at https://www.cvwd.org/176/Benefits .

Closing Date/Time: 2/2/2025 11:59 PM Pacific

Salary:

$2,860.00 Monthly