Park Attendant

Job Description:

Park Attendant

Description

CAREER DESCRIPTION

PARK ATTENDANT

SALARY INFORMATION

In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date:

Effective June 27, 2025 - 4.0% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC

This recruitment is being held to establish an open eligible list to fill current/future Park Attendant regular full-time, part-time, and extra help vacancies. The immediate vacancies are for Part-Time and Extra Help positions located at Carbon Canyon Regional Park, O'Neill Regional Park, Ronald W. Caspers Wilderness Park, Mile Square Park, and the OC Zoo. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY:

Tuesday, February 18, 2025 at 11:59 PM (PT) .

Qualified applicants are encouraged to apply immediately.

OC PARKS
The County of Orange , OC Parks encompasses regional, wilderness and historical facilities, as well as the OC Zoo located inside Irvine Regional Park, and coastal areas throughout the County of Orange in California. OC Parks is a division within OC Community Resources (OCCR) featuring 60,000 acres of parkland, open space, and shoreline. Orange County's award-winning parks and programs are enjoyed by millions of residents and visitors each year, in ways as diverse as the parks themselves.

THE OPPORTUNITY
The Park Attendant under general supervision collects fees from the general public entering the park and assists in the daily operations of the parks. Staff maybe assigned to the Nature or Visitor Center. The OC Zoo Park Attendant, working under general direction keeps detailed daily records and monitors the interaction between the public and the petting zoo animals to ensure safety. All OC Parks and OC Zoo staff members are committed to providing a high-quality operation of animal care and a pleasant visitor experience.

Duties and responsibilities include, but are not limited to, the following:

• Welcomes customers of all ages (children and adults) as they enter the park area or the zoo.
• Assists patrons of OC Parks or OC Zoo by answering phone calls and responding to emails.
• Completes check in process for individual andgroup area reservations, campground reservations, Annual Pass sales, and Day Use Tickets on a computerized Point of Sale (POS) system.
• Performs cash/credit payment transactions, cash handling, and managing daily cash income on a POS system.
• Completes deposit reports at the end of shifts.
• Explains directions, provides assistance and information to customers about OC Parks including park rules and regulations or about the animals and the zoo.
• Utilizes 800 MHz radio for daily support functions and assist with emergencies.
• Maintains parks facility including tracking inventory, cleans up the park grounds, waters plants, trees, and performs light gardening, and washing and fueling County of Orange vehicles.
• Assists with interpretive programs, special events, and staff nature center.
• Performs cleaning and monitoring of the petting zoo area to ensure cleanliness.
• Works closely with the public to prevent dangerous items from entering the petting zoo area that may cause harm to the animals (this includes but is not limited to removing old debris and animal stool, replacing bedding, inspecting enclosures, raking, cleaning and disinfecting enrichment toys, cleaning the hand­washing station and making repairs as needed).
• Monitors the animals to sense when they may be getting irritated or agitated and moving them for their own safety and the safety of the public.
• Assists in feeding and watering the animals throughout the day.
• Communicates with on-site Park Ranger, Animal Keeper, or facility Supervisor during emergencies, park, or zoo related issues, or if an animal is exhibiting abnormal behaviors or needs medical attention.

These positions are frequently part-time with rotating shifts and locations. They are used at times when large crowds are expected at county parks, such as summers, weekends, nights, and holidays.

DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES
The ideal candidate will be customer service driven with excellent communication skills and the ability to effectively respond to customer questions in a concise and professional manner.

In addition, the ideal candidate will possess knowledge and/or experience in the following core competencies:

Technical Knowledge

• Understanding of how to communicate park/zoo rules, regulations, safety policies, and procedures to the park/zoo visitors.
• Ability to apply basic math skills.
• Knowledge and understanding of current computer systems and programs such as Microsoft Office as well as modern office practices and procedures and the operation of office equipment.
• Familiar with how to maintain and manage pertinent information and records by creating documents, spreadsheets, and other related documents needed to keep track of information.
• Ability to use a POS system and cash handling system.
• Ability to control vehicle traffic at entrance/exit of park and foot traffic of those entering and exiting the zoo.
• Knowledge and understanding of how to give directions, direct traffic, and ensure safety of all park/zoo visitors.

Customer Service

• Interact in a professional and courteous manner.
• Anticipate and meet customer needs in a variety of situations.
• Establish productive and professional relationships with internal and external customers.
• Ability to explore options and pursues solutions until customers are satisfied.

Oral Communication

• Value and participate in a free flow of information with others for the sake of a common goal.
• Demonstrate the ability to clearly and articulately convey information in a professional setting.
• Understand how to stay informed with current park trends and updates to share the information with others.
• Seek and use customer feedback to improve services the parks and zoo offer.
• Communicate effectively with other park and zoo staff to address any concerns or if problems should arise.

Environmental and Working Conditions
Positions are assigned to both office environment and outdoor settings. Work involves exposure to dust and other allergens. May come in contact with contagious environments, animals and wildlife. Incumbents may be subject to moving objects, vehicles, and intense noise levels. May be required to work under various weather conditions, including rainstorms, and walk in uneven, slippery, and sometimes dangerous terrain.

MINIMUM QUALIFICATIONS

Please click here to view the minimum qualifications for Park Attendant.

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Online Exam | Multiple Choice (Weighted 100%)
An online exam consisting of job-related questions will be administered. Candidates who pass this test will be referred to the next step. The most successful candidates will be placed on an eligible list.

Based on the Department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

Please see below for important information regarding COVID-19 related recommendations.

Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.

EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contact Jamiee Lang at (714) 480-2738 or by email at Jamiee.Lang@occr.ocgov.com.

EEO INFORMATION

Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 2/18/2025 11:59 PM Pacific

Salary:

$35,401.60 - $42,494.40 Annually