Community Services Officer

Job Description:

Community Services Officer

Description

Description

Join the City of Reno and become part of an amazing team who strives every day to make our community a place we are all proud to call home.

The ideal candidate in this position will perform a variety of non-sworn law enforcement duties in support of assigned operations including taking crime reports, interviewing witnesses and victims, conducting crime scene investigations, responding to routine burglaries and traffic accidents, and other technical and administrative duties in support of assigned area. They will also provide information to the general public and answer citizen inquiries.

We currently have one expected vacancy in the Reno Police Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is an open competitive opportunity for all qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

• Performs a wide variety of non-sworn technical and administrative law enforcement support duties in support of Police Department operations and services.
• Respond to and preliminarily investigates low- and non-priority calls for service including routine burglaries, sexual assault, stolen property and automobiles, larceny, missing persons, property damage, fraud, and traffic accidents; request the assistance of sworn law enforcement personnel as required.
• Conduct crime scene investigations including lifting fingerprints and taking photographs; assist sworn officers in routine investigations; prepare crime reports.
• Obtain and accurately maintain property and evidence found at crime scenes according to prescribed procedures including to collect blood swabs; develop supplemental information for crime reports.
• Perform routine follow-up and research activities including locating case reports, conducting data searches, and informing victims of case status.
• Respond to traffic accidents; perform traffic control functions; assist in street closures and temporarily re-routing of traffic.
• Provide assistance and respond to general inquiries from the public at the front counter, on the phone, or in the field; take and process crime reports; provide information, assistance, and various forms; provide assistance in road side emergency situations; give directions to various City locations.
• Testify in court or at hearings regarding services performed.
• Respond to requests for service from the general public; retrieve messages and return calls for inquiries and complaints left on message line; follow-up and complete service requests generated through Reno Direct; complete follow-up information in the Q-Alert system.
• Assist in traffic and crowd control functions at various special events; interact with and provide assistance to various other public agencies in the performance of assigned duties.
• Report damaged traffic control devices, power lines, road hazards, vehicle accidents, and related items while on patrol.
• Make entries and inquiries into the computer system regarding vehicle registration, title checks, and abandoned vehicles to be towed.
• Operate the translation line to assist non-English speaking persons; use the TDD phone system to assist the hearing-impaired.
• Enforce City parking regulations and ordinances pertaining to time, bus, loading and fire zones, bike lanes, residential parking permits, abandoned vehicles and handicapped parking; issue citations or notices of violation; appear in municipal court to defend contested parking citations as necessary.
• Deploy, retrieve, and check functionality of trailers.
• Provide training to new employees and employees from other departments.
• Perform special assignments as assigned.
• Perform related duties as required.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.

Education:

• High school diploma or equivalent.

Work Experience:

• One year of experience in providing customer service or o ne year of technical police support or similar experience with another governmental police agency.

License or Certificate:

• Valid driver's license.
• Possession of, or ability to obtain within one year of appointment, valid NCIC certification.
• Possession of, or ability to obtain, certification in the use of OC spray.

Additional Screening:

A background investigation will be conducted in order to verify the accuracy and completeness of statements contained on the application and to obtain information relative to predicting successful performance as a Community Services Officer. Those individuals whose rank places them in the range to be certified to the department will be provided with a background information packet. This initial packet must be completed within the time period specified by the Reno Police Department.

In addition, eligible candidates selected for hire from the certified list for Police Department positions will be required to submit to a polygraph examination, and drug screening at the City's expense. The polygraph will be conducted by a licensed polygrapher. The screening components will be used to evaluate a candidate's capability to safely perform the related physical and mental demands of the job.

**Bilingual candidates are strongly encouraged to apply.**

Supplemental Information

To Apply:
Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by January 19, 2025 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility.

If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.

Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Cognitive Abilities Test, Employee Personality Profile, and Emotional Intelligence Profile; along with a Training and Experience evaluation (T&E) weighted as follows:

Training & Experience Evaluation (T&E) = 70%

Cognitive Abilities Test = 30%
Employee Personality Profile = Informational purposes only

Emotional Intelligence Profile = Informational purposes only

Online Assessment Details:
Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on January 19 , 2025 . Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.

Training and Experience Evaluation (T&E) Details
The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The
T&E must be submitted online at the time of application.

• Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
  
• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
  
• In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
  
• Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
  
• "See Resume" or "See above," etc., are not qualifying responses and will not be considered.
  
• Changes or corrections to your responses cannot be made once your application packet has been submitted.
  
• TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.
  

Notification:
Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified.

Testing Accommodation:
If you wish to identify yourself as an individual with a disability and will be requesting an accommodation, that request must be made to the Chief Examiner no later than the closing date of this announcement.

Employee/Veteran Preference in the Event of Tie Scores:
In the event of tie scores resulting from an open competitive examination (Rule VII, Section 7), candidates will be provided a rank preference in the following order:

Classified employees with established veteran status Classified employees without veteran status Non-classified employees and external candidates with established veteran status.
This preference will only be administered in the event of tie scores. Documentation must be submitted at the time of application.

On promotional examinations (Rule VIII, Section 9), in the event of tie scores resulting from final rating, including seniority points, a classified employee will be awarded veteran's preference and provided a rank preference if one (1) of the eligibles has submitted proof of honorable discharge from the military service. This preference will only be administered in the event of tie scores. Documentation must be submitted at the time of application.

Seniority Points:

Employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Rule VIII - Promotion, Section 9. Seniority Credit.

Appointment and Certification:
Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

QUESTIONS/UPDATES:
Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov .

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Please use this Health and Welfare Benefit Link to learn more about the City of Reno's great employee benefit plans and wellness programs.

Closing Date/Time: 1/19/2025 11:59 PM Pacific

Salary:

$61,755.20 - $86,881.60 Annually