Veterans Services Manager

Job Description:

Veterans Services Manager

Description

What You'll Be Doing

The Veterans Services Manager is housed in the Department of Housing Affordability and Community Revitalization and falls under the Division of Veterans Services. The Veterans Services Manager is responsible for directing, supervising, coordinating, and evaluating the Wake County Veterans Service Officers (VSOs), their cases, as well as supervising the front Customer Service Representative. The employee serves as the senior team leader and manager for the county's veterans benefits team and is responsible for developing and implementing policies, procedures, and practices to operate a successful veterans benefits office. The Manager reports directly to the Veterans Services Division Director and responsibilities include: monitoring, directing, and evaluating the work of the accredited county VSOs in all locations (to include county regional centers); serving as the advisor to the Division Director on VA health and benefits matters; effectively capturing VA compensation and expenditures within Wake County through Bell Data; ensuring all county veterans service officers maintain accreditation and professional development opportunities; works collaboratively with the division director, department leaders, and community stakeholders. The manager will also work with the Veterans Housing Supervisor and/or the Veterans Social Worker at the South Wilmington Street Center to coordinate VA benefits assistance for unsheltered veteran clients.

Essential Functions:

• Direct daily operations and activities of county VSO office and staff, to include administrative compliance with county, state, and federal policies
• Provide direct services to clients to support connecting veterans and their families to appropriate resources and benefits
• Provide support and certification process guidance to Veteran Services Officers continuing education, to include properly onboarding new county Veterans Services Officers (VSOs)
• Speak to community groups about VA benefits, updates to VA legislation, and how county VSOs can provide support

About Our Team

Wake County Department of Housing’s goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter, Veterans Services and Permanent Supportive Housing.

The Basics (Required Education and Experience)

• Bachelor's degree
• Three years of experience working with military or veterans’ services
• NC Department of Military and Veteran Affairs Certification
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• 5 Years working with military or veterans' services

How Will We Know You're 'The One'?

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services, and evaluation of customer satisfaction
• Managing one's own time and the time of others
• Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
• Strong communication and interpersonal skills to work across a broad spectrum of personality
• Superior customer service skills, integrity and commitment to collaboration and innovative efficiency
• Being aware of others' reactions and understanding why they react as they do
• Actively looking for ways to help people

About This Position

Location: Human Services Center Somerset Raleigh, NC 27609

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:15 pm

Hiring Range: 60,244 - 102,423

Market Range: 60,244.00 - 102,423.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 11/22/2024

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Salary:

60,244 - 102,423