Customer Service Representative-Driver License Bureau
State of Missouri Jefferson City, Missouri, United States
- Location: Jefferson City, Missouri, United States
- Categories: Customer Service, Education and Training, Regulatory and Licensing, Transportation or Transit
- Job Type: Full Time
- Posted: Nov 08, 2024
Job Description:
Customer Service Representative-Driver License Bureau
Description
Customer Service Representative (DLB)Department of Revenue
Annual Salary: $ 37,799.76
Location: 301 W. High Street, Jefferson City, MO
DOR’s Vision: To provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for the Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
This description may not include all of the duties, knowledge, skills, or abilities associated with this title.
- Support processing areas by scanning paper documents.
- Double checking scanned work for accuracy
- Search computerized records and files.
- Retrieve historical documents from microfilm and microfiche.
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy Customer Service
Self-directed Attention to Detail Clear Communication
Typical Qualifications :
Three or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work
Preferred Qualifications :
2-4 years of experience in motor vehicle and driver license policies and procedures
Upbeat and positive attitude
Ability to clearly communicate with customers over the phone or via written correspondence
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .