Associate Customer Service Representative

Job Description:

Associate Customer Service Representative

Description

Associate Customer Service Representative - Tax Clearance Unit

Department of Revenue - Collections and Tax Assistance Bureau

Annual Salary: $ 34,999.68

Location: Truman Building - 301 West High Street, Jefferson City, MO

Scheduled Hours: 8:00 am - 5:00 pm

DOR’s vision is to provide every customer the best experience every time.

As a State of Missouri employee, you impact the well-being of Missouri’s communities every day. The Department of Revenue’s mission is to enhance the lives of Missourians by anticipating their tax, motor vehicle and driver licensing needs. We strive to provide exceptional customer service, be good stewards of the people’s money, make data driven decisions, while fostering a positive work environment. Our team members live our values of integrity, service, respect, and community.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This position is a customer service position in the Collections and Tax Assistance Bureau. As an Associate Customer Service Representative in the Tax Clearance Unit, you will issue Certificates of No Tax Due and Tax Clearance Certificates to customers, upon request. You will answer emails, chats, letters, and telephone calls regarding No Tax Dues and Tax Clearances. You will also help the customer resolve tax delinquencies. To be successful in this role you will need good communication skills, a background in customer service, and show attention to detail. You will receive on-the-job training to assist the citizens of Missouri. For team members who excel and display positive leadership qualities, there are many opportunities for advancement.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Produce tax clearance and no tax due documents
• Communicate professionally and accurately with all internal and external customers by telephone, chat, email, and letter
• Assist customers in person in our Tax Information Office
• Research tax accounts
• Process tax documents
• Report productivity
• Special projects

CORE COMPETENCIES NEEDED:

• Computer Literacy
• Self-motivated
• Attention to Detail
• Excellent Communication Skills
• Reliable

QUALIFICATIONS:

• Possess a high school diploma or proof of high school equivalency (GED)
• Experience in clerical or office related work
• Have a commitment to customer service

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Salary:

$34,999.68 per Year