Associate Customer Service Representative

Job Description:

Associate Customer Service Representative

Description

Associate Customer Service Representative

Processing Bureau - Income Tax Processing

Department of Revenue

Location: 301 W. High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

Our team focuses on processing a high volume of income tax returns and payments in a timely manner. We are team-oriented, goal-driven and value strong communication with a positive attitude. Data entry and problem solving experience is preferred. You will gain satisfaction from assisting Missouri's taxpayer in a fast-paced environment and having multiple opportunities to learn a variety of tax processing functions.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Review incoming tax returns and payments to ensure necessary information submitted.
• Complete data entry tasks to input tax return figures and taxpayer information.
• Ensure tax payments are prepared accurately and processed timely.
• Learn about various tax types and be willing to shift daily tasks depending on incoming work volumes and business need.
• Participate in process improvement efforts and special projects to increase efficiencies within the section.
• Communicate with your co-workers and leadership in a manner that promotes a positive working relationship

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literate Customer Service

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Possess a high school diploma or high school equivalency certificate, and
• six or more months of experience in clerical or general office support work

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

We celebrate diversity and are committed to creating an inclusive environment for all employees

The State of Missouri is an equal opportunity employer.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Review incoming tax returns and payments to ensure necessary information submitted.
• Complete data entry tasks to input tax return figures and taxpayer information.
• Ensure tax payments are prepared accurately and processed timely.
• Learn about various tax types and be willing to shift daily tasks depending on incoming work volumes and business need.
• Participate in process improvement efforts and special projects to increase efficiencies within the section.
• Communicate with your co-workers and leadership in a manner that promotes a positive working relationship

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literate Customer Service

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Possess a high school diploma or high school equivalency certificate, and
• six or more months of experience in clerical or general office support work

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Salary:

$34,999.68 per Year