Technical Support Technician Sr. - Jefferson County Public Library

Job Description:

Technical Support Technician Sr. - Jefferson County Public Library

Description

We're hiring a resourceful and tech savvy employee to be our Technical Support Technician Sr in the Technology and Innovation (T&I) division! You'll be providing evaluation, installation, maintenance, and support for all aspects of the respective information technology hardware platform and software in the department. By using your excellent customer service skill, you'll be ensuring the Library is running smoothly. If you're ready to deliver outstanding results, then this job may be for you!

This position is assigned a workspace in Library Administration located in the same building as the Lakewood Library. This position is eligible for some remote work and will travel to all library locations. This is a hybrid position that does require working onsite in Lakewood, Colorado with assignments at other locations within Jefferson County Colorado. Applicants in or near Jefferson County or the Denver Metro area will be prioritized. The successful candidate must reside in Colorado by the beginning of employment.

Jefferson County Public Library offers great benefits: Generous paid time off and paid holidays, flexible schedules to assist in your work/life balance, various benefit and wellness opportunities helping you maintain a healthy lifestyle, a tuition reimbursement program and trainings for personal and professional growth.

Job Posting Closes at 11:59PM on:
11/19/24
Division:
Library Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Hiring Range: $24.78 - $30.98 per hour.

• Install, configure and maintain operating systems, new software releases, third party software systems, upgrades and patches. Install, configure and maintain server, storage and peripheral hardware and firmware. Determine if upgrades or updates are appropriate and will increase the performance and/or reliability of the systems affected.

• Monitor, troubleshoot and resolve intermediate system performance issues, including system and capacity utilization. Determine if the issue is localized or if it affects a larger area of concern. Interpret entries in log files.

• Support internet, intranet, local and wide area network services and security, electronic mail and calendaring applications. Evaluate performance metrics. Interpret entries in log files.

• Define, configure and tune system, storage and network resources. Perform capacity planning and determine capacity usage. Evaluate performance metrics.

• Support remote locations for network performance, application performance and hardware performance.

• Create and manage user accounts and access rights on the assigned computing platforms. Determine if the account is unique. Determine if additional rights are appropriate.

• Develop and implement intermediate scripts and utilities to automate common functions or system operations.

• Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology.

• Persons hired in this position must be able to perform all the essential tasks required by the position. The above statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. JCPL retains the right to modify or change the duties or essential and additional functions of the job at any time without notice.

Required - The candidate must reside in Colorado at or before the beginning of employment.

Preferred - Microsoft Certified Systems Administrator or related experience

Preferred - Two years experience computer support in a multi-vendor environment consisting of both hardware and software administration.

Preferred - ITIL Foundations certification

Preferred - 1 year experience in a help desk or call center environment.

Education:
Bachelor's Degree
Experience:
Work Experience: Minimum one year

Certifications:

Languages:

Category:
Information Technology Services