Business Process Consultant

Job Description:

Business Process Consultant

Description

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Licenses or Certifications:
None
Notes to Applicants

POSITION OVERVIEW
This role is crucial in supporting both ongoing and future employee development programs and initiatives within the Performance Management division.
By aligning with the 2025 strategic plan, this position aims to enhance the professional growth and effectiveness of our workforce.
The incumbent will be responsible for the need analysis, program management, designing, implementing, and evaluating training programs that meet the evolving needs of our employees, ensuring their skills and knowledge are up-to-date and aligned with organizational goals. Furthermore, this role will involve collaborating with various stakeholders to identity training needs, develop comprehensive learning solutions, and foster a culture of continuous improvement and development.

This position will involve the design and development of comprehensive training programs that cater to the evolving needs of our employees.

This includes:

• Needs Analysis: Conducting thorough assessments to identify skill gaps and training requirements across the organization. Advise leaders to define and set performance targets.
• Program Design: Creating tailored training programs that incorporate a variety of instructional methods to engage different learning styles. This could include workshops, eLearning modules, hands-on activities, coaching, and collaborative projects.
• Communication: Adept at tailoring communication style to suit all organizational levels.
• Content Development: Developing high quality training materials that are both informative and engaging. This includes creating presentations, manuals, interactive modules, and other resources.
• Implementation: Coordinating the rollout and on-going management of training programs, ensuring that they are delivered effectively and efficiently. This may involve scheduling sessions, booking venues, and liaising with trainers and participants.
• Evaluation and Feedback: Continuously evaluating the effectiveness of the training program through feedback and performance metrics, using this data to refine and improve future training initiatives.
• Continuous Improvement: Staying up to date with the latest trends and best practices in training and development to ensure our programs remain relevant and effective. This also includes seeking out and integrating new technologies and methodologies.
• Data Driven Decision Making: Expertise in creating clear and concise reports. Leveraging data analytics to drive informed decision making ensuring strategic actions are backed by quantitative insights to enhance organizational outcomes.
• Technology: Skilled in leveraging technologies for training and development, including eLearning tools, Learning Management Systems, and virtual platforms.
  
  

The incumbent will collaborate closely with various stakeholders to ensure that training initiatives are aligned with organizational goals and contribute to the professional growth and development of our workforce. The ultimate aim is to foster a culture of continuous learning and improvement, where employees are empowered to achieve their full potential.

TRAVEL

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

ASSESSMENT
A skills assessment will be required for this position.

APPLICATION INFORMATION
Resumes will not be accepted. Rather a detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”).Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

VETERAN
Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

CRIMINAL HISTORY BACKGROUND CHECK
The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.

GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES
Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

LANGUAGE
Must have the ability to read, write, and fluently speak in English.

DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS .
Pay Range
$33.49 - $42.71

Hours
Monday - Friday; 8:00 a.m. - 5:00 p.m.

Hours may change depending on departmental needs.
Work hours may include after-hours, holidays, and weekend work.
Job Close Date 12/19/2024 Type of Posting External Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Bergstrom International Airport Preferred Qualifications

• Experience with various learning technology to design, develop and deliver effective training programs.
• Experience in researching, developing, managing, and evaluating cross-functional programs and initiatives.
• Experience designing, delivering, evaluating effective learning.
• Proficient in both oral and written communication, with the ability to convey complex concepts clearly and effectively.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Leads multiple process improvement teams Develops project work plans, project management and periodic assessment Facilitates the development of stakeholder analysis and communication plans for process improvement teams Identifies, collects, and researches to complete data analysis Makes recommendations to project teams and recommends organizational change utilizing appropriate talent Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets Develops and improves models and methodologies for the department Reviews and critiques the work of functional team staff Communicates project and program information to all levels of the organization

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in providing internal consulting services
• Skill in project management methods
• Skill in negotiation of projects and program initiatives
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations
• Ability to look at situations systematically
• Ability to work independently and with teams
• Ability to understand, interpret and apply detailed and complex information
• Ability to manage implementation of recommendations

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for a Business Process Consultant are Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job. Do you meet these qualifications?

• Yes
• No

* Please describe your experience with various learning technology to design, develop and deliver effective training programs.
(Open Ended Question)
* Please describe your experience in researching, developing, managing, and evaluating cross-functional programs and initiatives.
(Open Ended Question)
* Please describe your Experience designing, delivering, evaluating effective learning.
(Open Ended Question)
* How proficient are you in both oral and written communication, with the ability to convey complex concepts clearly and effectively?
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired.

• I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment

* Were you referred by an current employee of the Department of Aviation? If so, please provide the employee's full name.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents