Ambulance Operator

Job Description:

Ambulance Operator

Description

The Position

NOTE: This recruitment is a temporary, unclassified, part-time hourly position.

Under general supervision, this temporary, unclassified, part-time hourly position provides basic medical care and transport of the ill and injured as an Emergency Medical Technician (EMT).

Essential functions of the job include, but are not limited to, the following:

Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.

Responds to emergency medical calls and provides basic life support services.

Safely operates an emergency vehicle to and from the scene of an emergency.

Monitors a radio and operates communication equipment.

Provides emergency medical care to the ill and injured within the scope of an EMT and in accordance with established policies and procedures.

Transports patients to hospital emergency rooms.

Obtains and records patients' vitals and circumstances of the emergency.

Prepares reports of incidents for billing and other record keeping purposes.

Maintains medical information in a confidential manner subject to the Health Insurance Portability and Accountability Act (HIPAA).

Participates in EMS training and public education activities.

Participates in station and equipment maintenance activities.

Keeps abreast of department rules, regulations, procedures, and other training and job related material.

Drives on City business.

Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.

Performs other related duties as assigned or as the situation requires.

Minimum Requirements

Experience
EMT experience is highly desirable.

Education/Training
Graduation from high school or attainment of GED or CHSPE certificate.

An Associate of Arts or Associate of Science Degree in a related field is desirable.

License(s)/Certification(s)
Valid Basic Life Support (BLS) level Cardiopulmonary Resuscitation (CPR) card.
Valid State of California Emergency Medical Technician (EMT) Certification issued by an approved State Certifying entity. NOTE: A valid State of California Paramedic License may substitute for the EMT certification; however, the National Registry will NOT be accepted in lieu of the EMT certification.
Valid California Class C driver's license with an acceptable driving history.
Valid California Motor Vehicle Ambulance Certification Endorsement by the time background packet is submitted.

Knowledge, Skills & Abilities
Knowledge of:
Basic math operations, such as addition, subtraction, multiplication and division.
California Vehicle Code.
EMS procedures and equipment.
EMT practices and procedures.

Ability to:

Provide exceptional customer service to all employees and vendors.

Commit to the work requirements set forth by the Glendale Fire Department.
Communicate clearly and concisely on a radio.
Correct misunderstandings.
Effectively provide customer service to the public and internal City employees.
Establish and maintain effective working relationships with fellow employees, work cooperatively with others and deal tactfully with the public.
Handle a high volume of emergency calls with tact and good judgment.
Lift and carry heavy objects, as well as move and transport patients.

Model and practice the highest standards of ethical conduct.
Operate a computer and utilize programs within Microsoft Office.
Perform competently under pressure in stressful situations.
Read maps and learn City geography and street layout.
Read, write legibly, and comprehend directions and instructions in English, both orally and in writing.
Resolve interpersonal conflicts.
Safely and effectively operate an emergency vehicle under normal and emergency response conditions.
Speak before groups and effectively present materials or information.

Other Characteristics
Willingness to:
Assume responsibility for maintaining a safe working environment.
Must be at least 18 years of age.
Must be in good physical condition.
Must be of good moral character without past history of involvement in criminal activity or other unacceptable conduct.

Work any shift, including weekends, holidays, and overtime as requested or required.

Work 24 and 12 hour shifts as required.

Bilingual abilities (speak, read and write) in languages spoken in the community highly desirable.

Special Condition
TATTOO POLICY: Unless otherwise exempted, no employee of the GFD shall have any "visible" tattoos or other skin markings. Tattoos, or other skin markings, shall be covered while on duty with a long-sleeved uniform shirt, long-sleeved work t-shirt, work pants, sweatpants, or a tattoo wrap/sleeve (100% cotton-NFPA compliant) approved by the Department. Cosmetic tattoos on the face (e.g. eye brows, eye liner, and lip liner) and wedding band tattoos on the ring finger will be reviewed by the Fire Chief on a case by case basis. Marks or scars from injuries or medical procedures are exempt from these policy restrictions. For further information regarding this policy, please contact Human Resources at (818) 548-2110.

Note
An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.

Exceptional Customer Service Policy
The City of Glendale values quality customer service and takes pride in the exceptional service provided by every employee. As a part of the Glendale team, we are dedicated to delivering courteous, considerate, and personalized attention to our diverse community and to one another.
Please click on the link to read the Exceptional Customer Service Policy .

Selection Process

EVALUATION OF APPLICATION: Submitted Ambulance Operator Application will be reviewed to ensure applicants meet the minimum requirements.

ORAL INTERVIEW EXAMINATION: (Weight of 100%) To evaluate the applicant's experience, education, and general background for the position.

BACKGROUND INVESTIGATION: A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to, financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph.

EXAMINATION WEIGHTING: Evaluation - qualifying, Oral - 100%, Background Investigation - pass/fail.

TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first portion of the exam so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.

NOTICE
ASSUMING THE POSITION IS STILL OPEN, APPLICANTS WHO HAVE FAILED THE ORAL INTERVIEW MAY REAPPLY AFTER THREE (3) MONTHS FROM THE DATE OF THE INTERVIEW FAILED. APPLICANTS WHO FAILED THE BACKGROUND INVESTIGATION MAY REAPPLY AFTER ONE (1) YEAR FROM THE DATE OF DISQUALIFICATION.

All hourly employees will be enrolled in the Public Agency Retirement System - Alternate Retirement System (PARS-ARS). Hourly employees may also participate in the Flexible Benefit Plan.

Closing Date/Time: Continuous

Salary:

$24.50 - $26.63 Hourly