Customer Service Representative I

Job Description:

Customer Service Representative I

Description

If you are a current City of Olathe employee, please click this link to apply through your Workday account.

Employment Type
Part Time (20 to 29 hours with KPERS benefits)

Job Summary

Salary Range - $17.50 to $18.42 an hour

Are you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel about working with a team that focuses on continuous improvement, innovation, and collaboration? If these statements sound interesting to you, apply to join our team in this role working at the front desk at Olathe Community Center. We are currently hiring for someone to work part time (up to 19 hours a week).

We are committed to learning and growth at the City of Olathe. In this role, employees can learn new skills and complete varied work responsibilities each day. With each day never looking the same, we can guarantee you'll never be bored.

This positionis a great opportunity for someone looking for the chance to provide customer service to the public. They will handle routine questions from the public and enjoy a beautiful work environment.

For more details, review the full job details and requirements below.

The Customer Service Representative I performs a wide variety of customer service-related functions such as handling a high volume of telephone calls, processing POS transactions, assisting customers with inquiries, and resolving customer issues. The Customer Service Representative is part of a job progression that includes Customer Service Representative I, II, III.

Key Responsibilities

• Oversees check out of sports equipment and maintains documentation and collateral; u ses multiple software tools and systems to complete work.
  
• Follows facility policies and practices; monitors customer access to facility and programs and enforces policies with respect and consistency.
  
• Processes and verifies minor, adult, and day waivers accurately and efficiently.
  
• Manages lost and found items and logs.
  

Qualifications

Experience: Two years of customer service and administrative experience is required along with excellent computer skills including proficiency with Microsoft Office basic functions. The successful candidate will also need strong customer service, time management, and organization skills.

Education: A high school diploma or equivalent is required.

Licenses & Certifications: None

Language: Proficiency with verbal and written English language required. Additional proficiency with Spanish preferred.

Environmental or Physical Demands: May be required to lift at least 20 lbs.