TPWD - Human Resources Assistant (Front Desk Receptionist)

Job Description:

TPWD - Human Resources Assistant (Front Desk Receptionist)

Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE:

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES:

Job Classification

Service

Military Specialty

Human Resources Assistant/Specialist I-VI

Army

42A, 79R, 79S, 79T, 79V, 42B, 42H, 70F, 420A

Human Resources Assistant/Specialist I-VI

Navy

NC, NCC, NCR, PS, YN, YNS, 120X, 168X, 641X, 741X

Human Resources Assistant/Specialist I-VI

Coast Guard

YN, PERS, RCM10, SEI11

Human Resources Assistant/Specialist I-VI

Marine Corps

0111, 0147, 0171, 4821, 8411, 8412, 8421, 8422, 0102, 0170, 4801, 4802, 4803, 4804, 4810, 8840

Human Resources Assistant/Specialist I-VI

Air Force

3F0X1, 3F3X1, 3F4X1, 3F5X1, 3G0X1, 8A100, 8R000, 8R200, 8R300, 38FX, 83R0, 87Q0, 99G0

*More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

Required forms that will need to be attached with application for Military Employment Preference:
Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.


Documentation must be attached to the application before military preference can be granted.

BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Melissa Barbato, (512) 389-8015

PHYSICAL WORK ADDRESS: TPWD Headquarters, 4200 Smith School Road, Austin, TX 78744

GENERAL DESCRIPTION

Under the direct supervision of the Human Resources (HR) Benefits and Personnel Services Manager, this position performs routine to moderately complex (journey level) human resources administrative and

technical assistance work within a human resources management department including extensive customer service to agency staff and the general public. The HR Assistant is the first point of contact to HR and is responsible for the HR front reception desk and administration duties, including greeting, welcoming, and directing visitors appropriately. Assists with general questions and resolves routine issues related to the human resources management program. Responsible for answering, screening, and forwarding incoming phone calls and emails, processing mail, verifying employment, processing background checks, data entry, file and records management, and ensuring coverage of the reception desk. Works closely with all members of the Human Resources Division providing various administrative support involving agency and HR programs. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.


Qualifications:

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

Six months of performing administrative support duties experience.

ACCEPTABLE SUBSTITUTIONS:

Experience:

Sixty semester hours from an accredited college or university in Human Resources Management or Business Administration may substitute for six months of the required experience of performing administrative support duties.

PREFERRED QUALIFICATIONS:

Experience:

One year experience as an HR receptionist or front desk clerk;

Experience in a Human Resources role in areas, such as Employment, Recruitment, or Benefits;

Experience with Centralized Accounting and Payroll/Personnel System (CAPPS), or Employees Retirement System (ERS) Online.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of general office management, administrative, and clerical procedures;

Knowledge of record keeping, filing and reporting procedures;

Knowledge of telephone procedures and etiquette;

Knowledge of Texas Parks and Wildlife Department (TPWD) human resources related policies and procedures;

Knowledge of Centralized Accounting and Payroll/Personnel System (CAPPS);

Knowledge of ERS Online;

Knowledge of the principles and practices of human resources management;

Skill in using MS Word, Access, Excel, and Outlook;

Skill in effective verbal and written communication;

Skill in providing quality customer service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Skill in effective interaction with staff at all levels of the department and other State agencies and organizations;

Skill in meeting deadlines;

Skill in managing several projects simultaneously;

Skill in using standard office equipment;

Skill in using CAPPS;

Skill in using a computer and human resources-related software applications;

Skill in handling multiple tasks and prioritizing;

Ability to use and navigate CAPPS and ERS Online to help answer general questions;

Ability to use automated and integrated HRIS system or web-based applications;

Ability to explain policies and procedures to staff and the general public;

Ability to maintain a professional attitude and use sound judgment when dealing with interpersonal conflict, deadlines, interruptions and customers;

Ability to work as a member of a team;

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

Ability to apply organizational skills, office management practices, and procedures;

Ability to maintain record keeping systems and prepare reports within established timelines;

Ability to report to work timely on a consistent basis in accordance with established schedule;

Ability to prepare basic correspondence;

Ability to maintain confidential and sensitive information;

Ability to perform manual labor, including lifting supplies and materials up to 25 lbs.;

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS

Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday;

Required to work overtime, as necessary;

Required to perform manual labor, including lifting supplies and materials up to 25 lbs.;

Must conform to TPWD dress and grooming standards, work rules, and safety procedures;

May be required to travel 5%, with possible overnight stays;

May be required to operate a State vehicle;

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER



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Closing Date: Nov 18, 2024, 11:59:00 PM