Community Health Assistant II

Job Description:

Community Health Assistant II

Description

CAREER DESCRIPTION

COMMUNITY HEALTH ASSISTANT II

In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date:

Effective June 27, 2025 - 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately.

This recruitment is being held to establish an open eligible list to fill current and future Community Health Assistant II vacancies within the Health Care Agency. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

First Round of Consideration: Thursday, November 7, 2024, at 11:59 PM (PST).

THE AGENCY
The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Public Health Services and Specialized Medical Services - is committed to meeting the health needs of the diverse Orange County community.

THE DEPARTMENT
Through assessment, policy development and assurance, Public Health Services (PHS) provides a wide range of services aimed at reducing death and disability by reducing the transmission of communicable diseases, preventing and lessening the impact of chronic diseases, and ensuring healthy and safe environments.

The Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Children and Youth Services, Quality Management Services, Mental Health Services Act Office, Data Analytics and Evaluation, Crisis and Acute Care Services, Substance Use Services, and Forensics and Justice Involved. These Service areas provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care.

THE OPPORTUNITIES

The immediate Community Health Assistant II (CHA II) vacancies are within PHS and BHS.

The CHA II vacancies in PHS:

The (CHA II) within the PHS Nutrition Services Program is responsible for the implementation of nutrition programs and regulations per Federal and State requirements. These positions are primarily funded by the United States Department of Agriculture (USDA) to the State of California Department of Public Health (CDPH), Women, Infants & Children (WIC) Supplemental Nutrition and the CalFresh Healthy Living (CFHL) programs.

The WIC CHA II will determine eligibility and provide in-depth nutrition counseling, to enter pertinent information into a State database for certification purposes, check participants in, issue benefits, and other tasks as assigned. The incumbent will support the clinic needs by performing tasks that optimize clinic flow and client customer service. These services may be provided in person or remotely via telephone or telehealth calls. The WIC program offers services in Santa Ana, Buena Park, Anaheim and Westminster. The location of this position will be based on business needs and may float between WIC offices. The employee may be asked to work at different sites on occasion and will be reimbursed accordingly for the use of their personal vehicle. Although they will work at a WIC site, they may be required to participate in outreach efforts in the field/community. Proficiency in Spanish or Vietnamese is highly desirable.

The CFHL CHA II will provide direct and indirect education for all ages in a various of location such as at health fairs, centers, schools. These interactions may be virtual or in person, and they will use USDA-approved resources. They will coordinate and collaborate with community partners and supporting community engagement efforts. They are expected to complete site assessments, maintain data cards and survey forms as directed. The CHA II will also enter pertinent information related to program activities in a State database. As events occur in the community/field, employees will be required to use their personal vehicles and will be reimbursed accordingly.
There is one (1) immediate CHA II vacancy in BHS.

The CHA II position is with the Mission Viejo Program for Assertive Community Treatment (PACT) within BHS, Adult and Older Adult Mental Health. The PACT program provides specialty mental health services to Medi-Cal and indigent adults living with a serious mental illness and/or co-occurring substance use disorders who have significant life functioning impairments and have had several psychiatric hospitalizations and/or incarcerations in the past year due to their mental illness. The CHA II will operate the Clubhouse at the program to support clients through peer-based services including providing educational groups, socialization opportunities, and activities in the clubhouse or in the community. The Clubhouse also provides a safe place for our clients to access resources to promote their growth in recovery.

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate for the CHA II (CFHL or WIC) will possess two (2) or more years of experience in public health and/or working with the community. Proficient bilingual skills in Spanish and Vietnamese are highly desirable for this position.

TECHNICAL KNOWLEDGE | EXPERIENCE
• Ability to determine client eligibility for Public Health Programs
• Knowledge of Federal and State mandate, laws and County regulations related to Public Health

• Basic knowledge of nutrition and/or health
• Experience with data entry
• Delivering services through in-person (individually or in groups), telephone counseling or telehealth platforms
• Implementing best practices including, but not limited to, delivering client/patient-centered care and referring to appropriate social-health services
• Counseling individuals and conducting group presentations
Relationship Building | Interpersonal Skills
• Establishing trust and creating a positive rapport with participants, partners, and the community
• Establishing and cultivating effective working relationships with various staff members, community agencies, and resources
• Participating in projects as a member of the team, and work on assigned tasks independently

Oral | Written Communication Skills
• Communicating effectively and professionally both verbally and in writing with individuals who may be facing medical, socioeconomic challenges, as well as external, and internal partners within the Agency
• Presenting information that actively engages the audience in community centers and health fairs
• Catering presentations and information that is culturally appropriate to various communities of socioeconomic and cultural backgrounds

MINIMUM QUALIFICATIONS
Click here to learn more about the minimum qualifications for the Community Health Assistant II classification.

PHYSICAL & MENTAL REQUIREMENT, ENVIRONMENTAL AND WORKING CONDITIONS
Physical Requirements
The County of Orange is committed to providing a means for applicants who may have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical and mental abilities, which are customarily required to perform the essential job functions of this position. Applicants are encouraged to contact the Recruiter for any questions or to request an accommodation during the testing/selection process.

Possess vision sufficient to read standard text, blueprints and a computer monitor and to drive a vehicle; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility sufficient to frequently walk over uneven terrain and to stand, sit, bend, stoop, twist at the waist and frequently turn the neck up and down and side to side; possess manual dexterity to operate keyboards and write. Some assignments require ability to lift 30 lbs.

Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations and decisions; possess the ability to remain calm and appropriately focused in difficult interpersonal situations involving diverse interests, conflict and firm deadlines.

Environmental Conditions
Will be required to: work in an office and field environment, where a high level of noise is present; drive to community sites and to meetings; work some evenings, weekends; some sites are fixed and others require set-up. Must be able to work at different sites with little advance notice.

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all applications to identify qualified candidates. After screening, only those candidates that meet the minimum qualifications will be referred to the next step in the selection procedures. Candidates will receive notification via e-mail of further procedures applicable to their status in the competition.

Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

Application Screening | Application Rating (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Online Assessment (Weighted 100%)
Applicants who meet desirable qualifications will be invited to participate in a series of online examinations related to the essential job functions. The most successful candidates will be placed on an eligible list.

Based on the Agency/Department's needs, the selection procedures listed above may be modified. Candidates will be notified via e-mail of any changes in the selection procedures.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

ADDITIONAL INFORMATION

Please see below for important information regarding COVID-19 related recommendations.

Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.

EMAIL NOTIFICATION

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contact Rosemary Donisat rdonis@ochca.com or (714) 834-6761.

EEO INFORMATION


Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.

Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: Continuous

Salary:

$42,307.20 - $55,931.20 Annually