Information Systems Specialist I -TEMPORARY HELP POOL - (2024- 2025 School Year )

Job Description:

Information Systems Specialist I -TEMPORARY HELP POOL - (2024- 2025 School Year )

Description

Definition

Under general supervision of the Information Technology Supervisor, the job of Information Systems Specialists I is to provide professional technical support to department and school site users as well as parents and students to support the educational process. Duties include helpdesk call and ticketing systems, advanced diagnostic support on computer and network hardware, equipment configuration and install, as well as troubleshooting advanced or common connectivity, hardware, and software issues. The incumbents in this classification provide the school community with user support for technology hardware and software, which directly supports student learning and achievement.

Examples of Duties/Essential Job Functions

The following alphabetical list of functions, duties, and tasks is typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform other closely related or department-specific functions, duties, and tasks from those set forth below to address business needs and changing business practices.

• Collaborates with a variety of internal and external parties (e.g., District personnel, vendors, etc.) for the purpose of implementing and/or maintaining services.
• Comments and provides information on assigned tickets to adequately inform users of status or escalates the issue to the next level.
• Delivers, sets up, connects, configures, and maintains computers, printers, and peripherals (e.g., interactive boards, projectors, printers) at various district locations.
• Installs, upgrades, and performs maintenance on computers, tablets, peripherals, and other District technology systems.
• Maintains an accurate inventory of electronic devices throughout the District.
• Maintains and deploys sets of computers or tablets for classroom use individually, in-charging carts/cabinets, or in a static lab configuration.
• Manages assigned tickets, projects, and support requests in an efficient and timely manner to meet department target objectives on response and resolution times.
• Participates in meetings (e.g., school site, departmental) for the purpose of providing and/or gathering information.
• Prepares a variety of materials (e.g., training documents, video tutorials, procedures for new and existing software) for communicating information to other parties.
• Prepares basic documentation for various technical support issues or instructional use. Develop and maintain documentation supporting assigned and related areas of responsibility.
• Responsible for reviewing the District help desk inquiries (e.g., students, teachers, District personnel) and project management systems to facilitate timely completion of all requests and assigned tasks.
• Runs queries against a variety of data (e.g., student data, personnel data) for providing requested information and/or evaluating the accuracy of the data.
• Tests application software for ensuring that product matches defined requirements and expected functionality.
• Trains teachers, administrators, students, etc. for ensuring their ability to use new and/or existing electronic equipment, operating systems, and application software.
• Troubleshoots cloud-based software or platforms (e.g., productivity suites, digital curriculum, data platforms) for the purpose of identifying and resolving operational issues and restoring services.
• Troubleshoots malfunctions of hardware and software for the purpose of identifying and resolving operational issues and restoring services.
• Updates databases (e.g., student information) for ensuring data is correct and current.
• Works and collaborates across teams to develop, promote, and support technology solutions for users.
• Works with all customer service support systems, including call and ticketing systems, to provide professional technical support and customer service for users with account, connectivity, hardware, software, or other technically related user issues.
• Performs other related duties as assigned for ensuring the efficient and effective functioning of the work unit and the District, including various mandatory District trainings.

KNOWLEDGE, SKILLS, AND ABILITIES
(At time of application)

Knowledge of:

• English language, grammar, spelling, and punctuation
• Oral and written communication skills
• Interpersonal skills using tact, patience, and courtesy
• Write documents following prescribed formats, and/or present information to others
• Solve practical problems
• Standard operating procedures for personal computers and related peripheral equipment
• Intermediate technical knowledge of computer hardware/software and the electronic components attached or found within including the corresponding terminology

Skills and Abilities to:

• Reason at the level of algebra and/or geometry
• Perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions
• Adhering to safety practices.
• Learn and support District organization, operations, policies, objectives, and goals
• Operating computer equipment and related peripherals
• Follow and adhere to plans and timelines of various projects planned by the department
• Installing and maintaining electronic equipment
• Schedule activities and/or meetings
• Gather and/or collate data; and consider a number of factors when using equipment
• Flexibility is required to work with others in a wide variety of circumstances
• Work with data utilizing defined and similar processes
• Operate equipment using a variety of standardized methods
• Work with a diversity of individuals and/or groups; work with similar types of data
• Utilize a variety of types of job- related equipment
• Problem solving with data may require independent interpretation
• Read, understand, and apply information from technical manuals or documentation
• Clearly and concisely document in writing the steps used to troubleshoot and solve hardware or software-related issues
• Follow both oral and written directions effectively
• Communicates with users and outside contacts in a professional manner using patience, courtesy, and empathy to provide customer satisfaction
• Communicate technical information to non-technical users
• Problem-solve with data, which requires independent interpretation of guidelines and problem-solve with the specific ability to perform the functions of the job
• Problem-solve with equipment is moderate to significant
• Setting priorities; meeting deadlines and schedules; and working with frequent interruptions
• Apply integrity and trust in all situations
• Display at all times a customer-service orientation during interaction with users and in responding to requests for help
• Work with, and learn from, team and project mentors
• Present a positive image of Madera Unified School District

RESPONSIBILITY:
Responsibilities include working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; and operating within a defined budget. Utilization of resources from other work units is often required to perform the job's functions. There is a continual opportunity to have some impact on the organization’s services.

Employment Standards/Minimum Qualifications

( At time of application and in addition to the Knowledge, Skills, and Abilities listed above .)

EDUCATION REQUIRED:
High School diploma or equivalent.

EXPERIENCE REQUIRED:
A combination of education and experience equivalent to two (2) years of full-time experience in computer hardware/software user support environment and/or IT helpdesk work.

LICENSE(S) REQUIRED:

• Valid, current California Driver’s License to drive personal vehicle to various sites in the District to provide technology user support services.

CERTIFICATIONS AND TESTING REQUIRED:

• Pass the District’s applicable proficiency exam for the job class with a satisfactory score
• After offer of employment, obtain:
  • Criminal Justice and FBI Fingerprint Clearance
  • Negative TB test result plus periodic post-employment retest as required (currently every four years)
  • Pre-employment physical exam A through District’s provider

SALARY SCHEDULE:
Classified Temporary Help Rate $24.29 per hour
On-call as needed

Examination Process

Materials Required:
1. Completed application
2. High School Diploma or GED or college degree if completed

The examination process will include screening to ensure applications are complete and meet all minimum qualifications. No additional information will be accepted from applicants once the application has been submitted.

Only the most qualified applicants, who pass the minimum qualifications review, will be placed on the Temporary Help list.

To move forward in the selection process, you must complete an online application through this web site. Resumes may be uploaded but cannot be used in place of a completed application .

SUBMISSION OF APPLICATION: ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS.

When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications.

All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you.

If you have any questions regarding the recruitment process please contact Personnel Specialist Lead, Mary Siegl at (559) 675-4500 Ext 295 or email marysiegl@maderausd.or

The Governing Board desires to provide a positive work environment where employees and job applicants are assured of equal access and opportunities and are free from harassment in accordance with the law. The Board prohibits district employees from discriminating against or harassing any other district employees and job applicant on the basis of the person's actual or perceived race, religion creed, color, national origin, ancestry, age, marital status, pregnancy, physical or mental disability, medical condition, genetic information, veteran status, gender, gender identity, gender expression, sex, or sexual orientation. The following person is designated as the Title IX Coordinator.

Prince Marshall
Executive Director of Student & Family Support Services
1820 Howard Road
Madera CA 93637
559-416-5826

Full-time permanent positions (more than 4 hrs/per day) provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents. For a detailed list of benefits, visit our website links below.

https://www.madera.k12.ca.us/Page/9901

Closing Date/Time: 11/29/2024 4:00 PM Pacific

Salary:

$24.29 Hourly