Research, Policy, and Quality Assurance Administrator

Job Description:

Research, Policy, and Quality Assurance Administrator

Description

CAREER DESCRIPTION

RESEARCH, POLICY, AND QUALITY ASSURANCE ADMINISTRATOR

This position is scheduled to receive salary range increases on the following dates:

Effective June 27, 2025 - 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and the successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC

This recruitment will establish an open eligible list that will be used to fill current and future Research, Policy and Quality Assurance Administrator positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY
This recruitment is currently scheduled to close on Monday, November 11th, at 11:59 PM (PST). Interested applicants are encouraged to apply immediately.

Recruitment has been extended through Sunday, November 17th, 2024, 11:59 PM (PST)

CHILD SUPPORT SERVICES
Child Support Services (CSS) is an award-winning, forward-thinking agency of over 330 professionals, dedicated to helping parents financially support their children. The core mission is assisting parents in establishing paternity, establishing financial and medical child support orders, and facilitating the payment of that support through various means, including court action. Under the direction of the Department Director, CSS delivers human services to the community based on a balanced approach emphasizing Customers, Staff, Business Efficiencies, and Performance. CSS also works in close partnership with the Orange County Superior Court, California Department of Child Support Services, and other local child support agencies throughout California.

Click here for more information of Child Support Services.

Click here for more information on the County of Orange.

THE OPPORTUNITY

Child Support Services (CSS) is seeking a Research, Policy, and Quality Assurance Administrator (RPQA) with strong supervisory experience, for the Program Support Services, Research Unit. The RPQA will oversee the coordination, design, and planning of research projects aimed at supporting CSS initiatives. Responsibilities include leading research projects focused on performance improvement, selecting appropriate methodologies for data management and analysis, and presenting insightful reports with findings and recommendations to CSS stakeholders and executive management.

In this role, the RPQA will manage a team comprising of four Research Analysts III and one Research Analyst IV. Their tasks will involve data collection and analysis, implementing new forms and database updates, generating reports, creating new data elements, resolving database inconsistencies, training staff on data collection and reporting practices, collaborating with operational teams, troubleshooting database issues, and presenting findings in various formats. Additionally, the RPQA is expected to engage in hands-on work alongside supervisory responsibilities as needed.

Key Responsibilities:

• Lead and inspire a team in executing advanced data analytics projects to support child support programs and initiatives, fostering a collaborative and productive work environment
• Oversee the execution of research initiatives, providing guidance and support to team members while ensuring alignment with organizational goals
• Facilitate training sessions and consultations on research methodologies and data analytics best practices, leveraging strong supervisory principles to enhance staff skills and knowledge
• Cultivate a positive work environment that promotes open communication and teamwork, ensuring staff feel valued and empowered
• Monitor team performance regularly, providing constructive feedback and facilitating performance management processes to ensure accountability and continuous improvement
• Effectively manage competing priorities and deadlines within the team, utilizing strong organizational skills to optimize productivity and meet project goals
• Collaborate with various agencies to ensure adherence to best practices for data reliability and validity in child support cases, using interpersonal skills to build effective partnerships
• Identify and address challenges related to team dynamics and project execution, applying knowledge of supervisory principles to guide resolution and maintain team morale

DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES
The ideal candidate will possess four (4) years of professional experience in data analysis, applied research, quality assurance, research and reporting, and/or data modeling and forecasting. Additionally, the ideal candidate will possess two (2) years or more of formal supervisory and/or leadership experience.

In In addition, the ideal candidate will possess the knowledge, skills, and abilities to demonstrate all of the competencies listed below:

Leadership l Supervision

• Strong understanding of supervisory principles and practices, including employee development, performance management, and workload coordination
• Proven ability to make informed decisions that align with organizational goals and effectively prioritize team tasks to enhance service delivery
• Skilled in coordinating deadlines, prioritizing work demands, training staff, and monitoring performance to ensure high productivity and efficiency
• Capable of working independently and managing time effectively to prioritize multiple competing tasks
• Committed to building and maintaining a positive, customer-oriented work environment focused on collaboration and support
• Demonstrates good judgment and diplomacy in addressing difficult and sensitive situations
• Proficient in conducting regular performance evaluations, providing constructive feedback, and implementing development plans tailored to individual team members' strengths and areas for improvement
• Experienced in mentoring and coaching staff, encouraging professional growth and skill enhancement.
• Demonstrated leadership capacity by effectively managing diverse teams, ensuring alignment with organizational objectives while promoting employee engagement and retention.

Technical Knowledge | Technical Experience

• Proficient in methods for data extraction, quality assurance, and management, ensuring accurate and reliable data
• Skilled in gathering, analyzing, interpreting, and applying relevant data to achieve measurable outcomes and drive program effectiveness
• Experienced in qualitative and quantitative data collection, analysis, and management techniques to provide comprehensive insights
• Knowledgeable in complex statistical analysis and research design, including descriptive and inferential statistics, probability theory, sampling techniques, and regression analysis
• Capable of effectively organizing information using tables, charts, and graphs to facilitate data presentation and understanding
• Familiar with best practices, emerging trends, and methodologies, with the ability to apply them effectively to enhance data-driven decision-making
• Implementing strategies to gather stakeholder input through various methods, such as focus groups and key informant interviews, while integrating program evaluation into quality improvement efforts
• Proficient in statistical software, such as SAS or Tableau, for conducting data collection, data analysis, data visualization, and data interpretation.
• Competent in software applications included in Microsoft Suite (Word, Excel, PowerPoint, Publisher, Access)
• Strong understanding of database management systems and their application in optimizing data storage and retrieval processes
• Experienced in creating and maintaining dashboards for real-time monitoring of key performance indicators
• Skilled in developing training materials and conducting workshops to enhance team members' technical knowledge and data handling capabilities

Analytical Skills | Problem Solving

• Strong analytical skills with the ability to gather, analyze, interpret, and apply relevant data to achieve measurable outcomes
• Proficient in conducting complex statistical analyses, including descriptive and inferential statistics, regression analysis, and data modeling to inform decision-making
• Skilled in identifying trends, correlations, and insights from data to support departments programming and initiatives
• Experienced in utilizing statistical software, such as SPSS, to perform in-depth analyses and generate actionable reports
• Knowledgeable in best practices for data collection and management, ensuring data integrity and reliability
• Capable of implementing program evaluations to assess effectiveness and drive continuous improvement in child support operations
• Demonstrated ability to identify, analyze, and resolve issues related to data quality and reporting, ensuring timely and accurate information dissemination
• Effective at approaching problems from multiple perspectives, considering both short- and long-term implications before making decisions
• Proven track record of collaborating with stakeholders to develop innovative solutions that enhance service delivery and meet organizational goals

Verbal Communication | Written Communication

• Communicates clearly, effectively and professionally, both verbally and in writing, with individuals at all organizational levels, including internal and external partners
• Presents complex ideas clearly, concisely, and persuasively, tailored to diverse audiences
• Establishes and cultivates effective working relationships with staff members, community agencies, stakeholders, and resources to foster collaboration and support
• Strong customer service skills, including responsiveness, active listening, attention to detail, adaptability, and conflict resolution
• Demonstrates a commitment to maintaining confidentiality in all communications
• Works effectively as part of a team to creatively tackle and solve issues, ensuring the achievement of program and project objectives
• Proficient in preparing detailed reports and presentations that articulate findings and recommendations
• Ability to facilitate meetings and discussions, encouraging open dialogue and input from all participants to drive collaborative decision-making

MINIMUM QUALIFICATIONS
Click here to view the complete Minimum Qualifications for the Research, Policy, and Quality Assurance Administrator classification.

Background Check: All candidates considered for the position will be required to successfully pass a background check to the satisfaction of the County. The background check may include professional references, criminal check, credit check, educational verification (e.g. degree, license, or official transcripts), etc.

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.

Based on the Department's needs, the selection procedures listed above may be modified. Applicants will be notified of any changes in the selection procedures.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Please Note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy..

ADDITIONAL INFORMATION

Please see below for important information regarding COVID-19 related recommendations.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.

EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

FREQUENTLY ASKED QUESTIONS:

Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, contact Candace Jones at cjones@css.ocgov.com or (714) 347-8302.

EEO INFORMATION


Orange County, as an equal employment opportunity employer,

encourages applicants from diverse backgrounds to apply.

Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:

• Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
  http://www.ocers.org/active-member-information .
• Paid Leave: Twelve holidays per year plus sick and vacation time
• Health & Dependent Care Reimbursement Accounts
• Dental Insurance: County pays 100% of employee and dependent premiums
• Paid Life Insurance: $100,000 life insurance policy
• Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
• Paid Short & Long Term Disability insurance programs
• 457 Defined Contribution Program

*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 11/17/2024 11:59 PM Pacific

Salary:

$101,628.80 - $140,753.60 Annually