Application Support Specialist - YCSO (Countywide)

Job Description:

Application Support Specialist - YCSO (Countywide)

Description

Role

Travel will be necessary during the training period, which will require working at multiple locations, including the Camp Verde Detention Center, the Prescott Detention Center - Intake division, and the Sheriff Administrative Office in Prescott. Upon completion of the training, location will be primarily in the Prescott Detention Center - Intake division.

Under general supervision, provides technical support, and performs administrative duties of considerable difficulty in providing ongoing education, training, and support for technology application software.

Major Duties, Responsibilities

• Researches, analyzes, plans, installs, configures, troubleshoots, maintains, and upgrades hardware and software interfaces with database systems. Conducts technical research on system upgrades to determine feasibility, cost, time required and compatibility with current system.
• Assists management in the development and implementation of operational procedures related to technology.
• Works with staff to identify, develop, and implement application processes to enhance department operations, objectives, and practices for ongoing quality improvement.
• Performs other job-related duties as assigned.

YAVAPAI COUNTY SHERIFF’S OFFICE

• Assists with the coordination, planning, and tracking of department projects. Prepares progress reports and other written materials as needed. Disseminates project information to project stakeholders, monitoring the progress of project goals and deliverables on behalf of Management. Assists with the implementation of IT related upgrades.
• Assists with the quality testing, troubleshooting, maintenance, and support of all new and existing department software and its interaction with other IT resources and outside software vendors.
• Provides daily administrative support to Management.
• Assists in the coordination with the other county departments, community partners, service providers, and related agencies/government, and service groups to resolve problems as they relate to information technology. Assists in maintaining administrative control over IT assets within the department.
• Acts as backup applications administrator.

COMMUNITY HEALTH CENTER OF YAVAPAI

• Travel to all clinic sites to coordinate and conduct training of health services staff in the use of the Electronic Health Record (EHR).
• Assesses training and development needs of clinical staff in relation to electronic development of programs, products, and services. Collaboratively develops curriculum for students and staff, designing and implementing programs to address needs.
• Serves as resource for system questions relating to clinical operations and processes. Analyze electronic clinical processes and problem-solves with staff to improve efficiency.
• Assists management staff in the development and implementation of operational procedures.

Minimum Qualifications

Education:
High School Diploma or GED.

Experience:
A minimum of three (3) years of experience in troubleshooting software systems and working with a variety of technologies.

Additional Requirements:
Must possess a valid Arizona driver’s license.

YAVAPAI COUNTY SHERIFF’S OFFICE
All persons applying for employment with the Sheriff’s Office shall be required to meet the following general qualifications: integrity, honesty, dependability, industry thoroughness, accuracy, good judgment, initiative, and courtesy. All persons will be required to complete a thorough background investigation to include, but not limited to polygraph, psychological, and physical fitness test. All persons must successfully complete a minimum six (6) month probation period.

Community Health Services
Must possess a current fingerprint clearance card issued by the Arizona Department of Public Safety

Other Skills

Required Knowledge, Skills, and Abilities:

Knowledge of:

• PC hardware, printers, and associated peripherals.
• Basic software testing methodologies.
• Business English, spelling, grammar, punctuation, and composition.
• Clerical office practices and procedures
• Research techniques and report writing.
• Current Microsoft Office software.
• Filing and recordkeeping.

Skill in:

• Providing technology training.
• Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
• Organization and adherence to detail.

Ability to:

• Apply principles and techniques of customer service and basic problem-solving.
• Research and assist in developing alternative project strategies.
• Work under pressure in a highly dynamic work environment with changing demands and priorities.
• Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
• Keep management informed of key operating issues affecting the department.
• Remain current in knowledge required to perform assigned duties.
• Handle confidential matters and maintain discretion always.
• Act with courtesy, tact, and diplomacy.

Work Environment:
The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.
Physical Requirements:
Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to bend, kneel, stoop, and lift and carry up to 30 pounds.
Additional Job Information:
FLSA: Non-Exempt
Grade: 8
Classification: Classified
Safety Sensitive: No

EMPLOYEE BENEFITS

Yavapai County Government offers a comprehensive employee benefits package to
Full-Time employees working 30 or more hours per week that includes but is not limited to:

• 10 Paid Holidays Per Year
• Annual Leave
• Employee Assistance Program (EAP)
• Health Care Insurance - Medical, Dental, Vision
• Life Insurance
• Long-Term & Short-Term Disability
• Retirement Plans
• Sick Leave
• Tuition Reimbursement Program

ELECTIVE COVERAGE

• 457 Deferred Compensation Program
• Dependent Health Care Insurance - Medical, Dental, Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Short-Term Disability
• Supplemental Life (for employees & dependents)

PLEASE NOTE

• Part-Time , Temporary and Seasonal employees accrue Sick Leave based on hours worked.
• Part-Time employees have limited benefits available.
• Temporary and Seasonal employees are not eligible to accrue Annual Leave.

Click here to view our benefits summary.

Closing Date/Time: 11/18/2024 5:00 PM Arizona

Salary:

$23.85 - $30.40 Hourly