Computer Operator I/II
City of Orlando
- Location:
- Categories: Information Technology and Communication Services, Water and Wastewater Treatment
- Job Type: Full Time
- Posted: Oct 17, 2024
Job Description:
Computer Operator I/II
Description
Salary Range$19.21-$24.49
Job Posting End Date - Applications will no longer be accepted starting
10-31-2024
Job Summary
Computer Operator I: $19.21 - $24.49
Computer Operator II: $20.28 - $25.86
Performs technical work in various phases of Traffic cente r operations. Employees in this class set up and run jobs, operate and monitor system consoles and related equipment, recognize atypical conditions to take corrective action. Duties also include manning the Traffic operations call center on a periodic basis. Receives trouble calls and emails from internal and public users; assists caller with their problems, recommends corrective action and/or refers calls to other technical source; asks questions of users to determine problem origin, severity, and nature and refers and prioritizes calls accordingly. Work is performed under general supervision and evaluated through observation, results obtained and annual reviews.
Minimum Qualifications:
Computer Operator I:
High School Diploma/G.E.D. Certificate with one (1) year experience in a call center environment operating computers; or an equivalent combination of education, training, and experience.
Computer Operator II:
High School Diploma/G.E.D. Certificate with two (2) years experience in a call center environment operating computers; or an equivalent combination of education, training, and experience.
Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:
- Two (2) years of direct experience for an associate degree;
- Four (4) years of direct experience for a bachelor's degree;
- Six (6) years of direct experience for a master's degree; or
- Nine (9) years of direct experience for a doctoral degree.