Energy Efficiency Services Director

Job Description:

Energy Efficiency Services Director

Description

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Public Administration, Engineering, or in a field related to the job, plus seven (7) years related experience, two (2) years of which were in a supervisory or managerial capacity.
• Education may substitute for experience up to two (2) years.

Licenses or Certifications:

• None.

Notes to Applicants
Seeking a highly organized, innovative, outcome-oriented leader to build upon Austin Energy’s industry leading customer offerings and execution. The successful applicant will have a deep technical understanding of demand side management and distributed energy resource program design, cost effectiveness metrics, customer engagement best practices, operational excellence and the ability to communicate effectively with elected officials, citizen commissions, C-suite executives and other City departments.

This position manages the Energy Efficiency Services ( EES ) business unit within the Customer Energy Solutions ( CES ) department. This position oversees upwards of 20 energy efficiency and demand response programs across Residential, Commercial and Industrial sectors with an overall budget of $30M, with ~$21M of that in incentives across all programs. This position supervises a staff of 46 full-time employees, temps, and contractors, with four direct reports, with and oversees multiple teams of contractors and vendors in order to successfully deliver the program.

Specific duties include:

• Plans, directs, and coordinates the development and delivery of a range of programs and technical services to improve energy efficiency, resiliency, and demand response capabilities in new and existing residential, commercial and industrial buildings. To include:
• Directs and manages the full program lifecycle (conceive, launch and sunset upon program success)
• Directs and manages the use of data and technical assessments to continuously assess the performance of programs and technologies through a metrics-driven framework (cost effectiveness, equity, number of customers served, customer satisfaction, etc.) to ensure portfolio efficacy
• Support evaluation of technology and program proposals by stakeholders using a consistent framework, and deliver decisions on behalf of the portfolio
• Works closely with internal and external stakeholders, including City Council and citizen commissions, to educate and create alignment on high-level goals and outcomes
• Manages annual O&M, CIP and incentive budgets including preparing short and long-term spending plans
• Contract management - this position currently oversees 15 contracts with various terms and renewal periods, thorough oversight is required to ensure that they remain on track and that the required reviews and approvals are accounted for in the procurement schedule
• Maintains a 12-18 month outlook on all items including major program updates, contract renewals, RFPs, council actions, etc. to ensure ample time for leadership input, review, and approval in advance of the deadline
• Regularly prepares and presents reports and updates for Austin Energy management and public advisory committees
• Manages promotional and outreach efforts to establish partnerships with contractors, vendors and trade allies to enhance customer services and participation to meet Austin Energy’s energy efficiency and demand response goals
• Formulates specific plan objectives to achieve goals outlined in the Resource, Generation and Climate Protection Plan to support desirable electric load shape changes and greenhouse gas emission avoidance through energy efficiency and load management programs and projects.
• Lead department initiatives to integrate strategies and services across the CES organization in close collaboration with fellow directors. Identify ways to continuously integrate CES with other departments throughout the utility to ensure continuity of business practices, transparency in operations, and removal of information silos
• Managing customer escalations in a responsive and timely manner

This position is classified as CRITICAL for the city Incident Command activations, meaning that this position is required to report to duty in accordance with their assigned role in the event of an emergency.

This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

ASSESSMENTS :
Candidates selected for interview(s) may be required to complete an assessment(s) approved by Municipal Civil Service process, Rule 4.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.
• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. You must also provide proof of your professional licenses or certifications.
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

Pay Range
$60.95 - $79.23

Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.

May occasionally work evenings, weekends or holiday. Hours may change based on business needs.
Job Close Date 11/22/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, Austin TX 78723 Preferred Qualifications

• Experience with demand side management and distributed energy resource programs including budgeting, measuring effectiveness, program marketing and customer engagement.
• Experience with the electric utility industry and the ERCOT market specifically.
• Experience managing a large team and managing managers.
• Experience engaging with and presenting to contractors, citizen commissions, elected officials, stakeholders, the general public and staff.
• Experience with using data sets to develop systems for tracking and reporting on program and/or project progress, operations and provide business insights.
• Experience with government agencies, including contracting and procurement processes.
• Experience developing and maintaining systems for managing task and progress tracking for complex and competing priorities.
• Experience with handling hostile conflict, uncertain situation, and engaging HR to help resolve personnel and performance issues.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Plans, directs, and coordinates the development and delivery of a range of technical program services to improve energy efficiency in new and existing residential, commercial and industrial building. Directs and manages the performance of energy audits and engineering feasibility studies; reviews and evaluates recommendations of building design reviews and studies, and cost-effectiveness comparisons of end-use technologies. Manages annual O&M, CIP and incentive budgets including preparing short and long-term spending plans. Prepares and presents annual results-of-operations reports for Austin Energy management and public advisory committees. Manages promotional and outreach efforts to establish partnerships with contractors, vendors and trade allies to enhance customer services and participation to meet Austin Energy’s energy efficiency goals. Formulates specific plan objectives to achieve desirable electric load shape changes through energy efficiency and load management programs and projects. Directs technical and planning process elements for evaluating alternative energy efficiency program initiatives. Develops and executes strategies to maintain excellent customer satisfaction with Austin Energy’s Commercial and Key Account Customers Develops and implements plans and programs to promote Austin Energy’s Green Building and Sustainability projects and programs.

Responsibilities- Supervision and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge and experience in management of energy efficiency programs.
• Knowledge of energy efficiency technologies.
• Knowledge of Federal, State, and local laws, ordinances, and policies.
• Knowledge of city practice, policy, and procedure.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of reporting concepts and preferred business practices.
• Knowledge of budgeting and purchasing processes and systems.
• Knowledge of project management and internal control concepts and practices.
• Knowledge of green building and sustainability standards and legislation regarding state and local mandates.
• Skill in oral and written communications.
• Skill in handling hostile conflict and uncertain situations.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with city employees, the public and contractors.
• Ability to work various shifts, on-call and backup hours, typically in support of outages or energy emergencies.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications of this position are Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Public Administration, Engineering, or in a field related to the job, plus seven (7) years related experience, two (2) years of which were in a supervisory or managerial capacity. Education may substitute for experience up to two (2) years. Do you meet this requirement?

• Yes
• No

* Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable).
(Open Ended Question)
* Describe your experience with program design for energy efficiency and demand side management programs for residential, commercial and large industrial customer sectors. Please include details about budgeting, effectiveness measurement, program marketing, and customer engagement.
(Open Ended Question)
* Describe your experience with the electric utility industry.
(Open Ended Question)
* Describe your experience with managing large teams. Please include the number of direct and indirect reports you have overseen in your previous roles.
(Open Ended Question)
* Describe your experience engaging with and presenting to contractors, citizen commissions, elected officials, stakeholders and the general public and staff.
(Open Ended Question)
* Describe your experience with using data sets to develop systems for tracking and reporting on program and/or project progress, operations and providing business insights.
(Open Ended Question)
* Describe your experience working with government agencies, including contracting and procurement processes.
(Open Ended Question)
* Describe your experience with developing and maintaining systems for managing task and progress tracking for complex and competing priorities.
(Open Ended Question)
* Describe your experience with handling hostile conflict, uncertain situations, and engaging HR to help resolve personnel and performance issues.
(Open Ended Question)
* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• Yes

Optional & Required Documents

Required Documents Optional Documents