Customer Support Technician

Job Description:

Customer Support Technician

Description

Location: Office of State Courts Administrator, Jefferson City, MO

Why you'll love this position:

A position with the Office of State Courts Administrator provides you the opportunity to work with a variety of exceptional, hardworking people and to gain a valuable and rewarding career. It takes many types of talent to advance the mission of the Missouri Judiciary and to keep operations running smoothly. We have opportunities for individuals seeking meaningful work in providing administrative, business and information technology services to the Missouri courts.

We are recruiting to fill an entry level Customer Support Technician position to assist court users, attorney’s offices and the general public in their ability to utilize information technology programs efficiently and effectively in fulfilling Court related needs. This includes assisting court users with their hardware needs, providing information and/or troubleshooting certain applications and software for all customers. The position resides within information technology services division.

• Fields incoming questions from end users public and use troubleshooting techniques to provide information and solutions
• Identifies system issues and communicates all instances where enhancements and issue resolution are required
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem
• Communicates application problems and issues to key stakeholders, including management, development teams, end users, and ITS leaders

Minimum qualifications:

Graduation from an accredited college or university with an Associate’s degree with at least fifteen (15) semester hours in computer science, computer information systems or closely related areas and one year experience in customer support.

Additional experience above the minimum stated may be substituted on a year for year basis for the required education.

Preferred qualifications

• Ability to prepare and interpret computer program documentation
• General knowledge of the operation of all infrastructure standard applications and technologies used within the judiciary
• Knowledge with operation of help desk-specific ticketing system
• Ability to troubleshoot and resolve routine hardware and/or software problems

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. More information regarding employment and benefits can be found here: OSCA Benefits . To review an interactive total compensation calculator, click the following link: Compensation Calculator

Salary:

39,458 per Year