SUPERVISING AMBULANCE DISPATCHER

Job Description:

SUPERVISING AMBULANCE DISPATCHER

Description

Position/Program Information

DEPARTMENT OF HEALTH SERVICES

EXAM NUMBER

Y5071G

TYPE OF RECRUITMENT
OPEN COMPETITIVE JOB OPPORTUNITY

APPLICATION FILING PERIOD

Applications will be accepted starting Monday, September 30, 2024, at 8:00 A.M., (PT)

This examination will remain open until the needs of the service are met and is subject to closure without prior notice.

OUT-OF-CLASS EXPERIENCE WILL NOT BE ACCEPTED. NO WITHHOLDS WILL BE ALLOWED FOR THIS EXAMINATION.

ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES

The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov .

Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.

MISSION:
To advance the health of our patients and our communities by providing extraordinary care.
DEFINITION:
Supervises the Ambulance Dispatchers in the Centralized Dispatch Unit of Patient Transportation Services.

Essential Job Functions

Supervises Ambulance Dispatchers and related personnel who are involved in arranging emergency and scheduled transportation for patients to and from County and non-County hospitals and institutions.

Prepares daily work schedule of Ambulance Dispatchers.

Recommends purchase of new equipment or modification of existing equipment and orders supplies.

Operates radio equipment to maintain communication with ambulance and EMS Agency personnel.

Performs and corrects data entry, prepares various reports, and utilizes computer equipment.

Maintains records of patient transportation requests.

In the event of a major emergency or disaster, participates as a member of the Departmental Operations Center, as needed.

Performs duties of Ambulance Dispatcher on an emergency relief basis.

Requirements

SELECTION REQUIREMENTS:

Option I:
One (1) year of experience at the level of Ambulance Dispatcher dispatching ambulances to and from a large number of locations throughout Los Angeles County and surrounding counties. Experience at the level of Ambulance Dispatcher is defined as: Dispatches ambulances, vans and other vehicles to transport patients to and from County and non-County hospitals and institutions.

Option II:
Two (2) years of experience as an Ambulance Medical Technician.

To qualify under Option II, applicants must have County status as an Ambulance Medical Technician as evidenced by holding or having held such payroll title for the required time.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

DESIRABLE QUALIFICATIONS:
Credit will be given to applicants who possess the following desirable qualifications:
Experience working with Computer Aided Dispatch software.
Emergency Medical Dispatch (EMD) certificate*.
Any additional experience in excess of the Selection Requirements.

* Certification/License Information: Please ensure the Certification/License Section of the application is completed. Provide the title of the certificate, the number, date issued, date of expiration and the name of the issuing agency. Please attach a legible photocopy of the required certificate to your application at the time of filing or within seven (7) calendar days of filing online or your application will be rejected. We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

If you are unable to attach required/supporting documents during application submission, you may email the documents to Kendrea Shelvy kshelvy@dhs.lacounty.gov within seven (7) calendar days or you will not receive credit. Please include your name, the exam title, and the exam number in the email message.

IMPORTANT NOTICE: Prime Variance Reports (PVRs), also known as Master Time Records, are not accepted, or required as part of the application process; this includes the selection interview and the background-check.

Additional Information

EXAMINATION CONTENT:
This examination will consist of an evaluation of training, experience and desirable qualifications based on application information and supplemental questionnaire weighted at 100%.

Candidates must achieve a passing score of 70% or above on the examination in order to be added to the eligible register.

Note: All correspondence to applicants will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add kshelvy@dhs.lacounty.gov and info@governmentjobs.com to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk mail. FINAL EXAM RESULT NOTICES WILL BE SENT VIA EMAIL TO THE EMAIL ADDRESS PROVIDED ON THE APPLICATION. Examination results cannot be given over the phone.

Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

ELIGIBILITY INFORMATION:
Applications will be processed on an "as received" basis, and those receiving a passing score will be promulgated to the eligibility register accordingly.

The names of candidates receiving a passing score in the examination will be added to the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of promulgation.

No person may compete in this examination more than once every twelve (12) months.

VACANCY INFORMATION:
The resulting eligible register from this examination will be used to fill vacancies throughout the Department of Health Services, as they occur.

SPECIAL INFORMATION:
Appointees may be required to work any shift including evenings, nights, weekends and holidays.

APPLICATION AND FILING INFORMATION:

Applications must be submitted online only. We must receive your application before 5:00 p.m. (PT), on the last day of filing. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site.

Plan to submit your online application well in advance, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the exam requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and requirements serving as your description of duties will not be sufficient to demonstrate that you meet the exam requirements. Comments such as “See Resume” or referencing other unsolicited materials/documents will not be considered a response. Doing so may result in an incomplete application, and you may be disqualified.

Passing this examination and being added to the eligible register does not guarantee an offer of employment.

FAIR CHANCE INITIATIVE:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

SOCIAL SECURITY NUMBER
Please include your Social Security Number for record control purposes. Federal Law requires that all employed persons have a Social Security Number.


NO SHARING OF USER ID, E-MAIL, AND PASSWORD:
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

DEPARTMENT CONTACT:
Kendrea Shelvy, Exam Analyst
kshelvy @dhs.lacounty.gov
213-288-7000

ENTERPRISE HELP DESK
(213) 288-7000

ADA COORDINATOR PHONE:
(323) 914-7111

For detailed information, please click here

Salary:

$60,615.36 - $81,680.88 Annually