Treasury Customer Service Representative

Job Description:

Treasury Customer Service Representative

Description

Distinguishing Features of the Class

The City of Des Moines is seeking a motivated and professional individual to serve as the Treasury Customer Service Representative. Located within the Finance Department, this position performs public-facing Treasury transactions and provides service to customers in person, via the telephone, or any other electronic means; performs clerical and administrative support functions for office personnel.

Ideal candidates for this position will have a passion for public service, with knowledge and experience in accounting practices.

The City of Des Moines promotes a healthy work life balance and offers a comprehensive benefits package including:
- Residency Incentive
- Volunteer Time
- Parental Leave
- Vacation and Sick Leave Accruals
- 12 Paid Holidays
- Health/Dental/Life Insurance
- Wellness Programs
- Tuition Reimbursement Program
- Public Service Student Loan Forgiveness Benefit
- Iowa Public Employees Retirement System (IPERS)
- Deferred Compensation Plan matching up to 2.5%
- Employee Discounts

Acceptable Experience and Training

• Graduation from an accredited college or university with an associate’s degree in accounting, business, or related field; and
• Two years of experience with financial transactions and customer service operations; or
• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

Required Special Qualifications

• Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.
• Ability to pass a background check.
• A minimum typing speed of 50 WPM.

Completion of Typing Test:
Please go to speedtypingonline.com to complete a free 5-minute typing test (the site defaults as a 1 minute test but you will need to change this to 5 minutes) . On the site you are able to “Personalize Results”. Please type in your first and last name as it appears on your application. The online typing test can be accepted if it is from this site only and witnessed by another person. Results printed from the testing website must meet the following requirements.

Submitted exam results must show:

• Net number of words typed (Speed).
• Show that you completed a Five minute timed test.
• Your name (on the site you are able to “Personalize Results”. Please type in your first and last name as it appears on your application) and the date the exam was completed.
  • Name and date must be shown on the printed results from the testing website not hand written or added by someone. Again, you can “Personalize Results” on the site.
• Witness signature, witness printed name, and valid email address for the witness. Witness must be age 18 years or older.
  • If you do not have printing capabilities, please email your results to humanresources@dmgov.org and your witness. Your witness may then "Reply All" to the email stating their name and that they witnessed you completing the online typing test on the specified date. It is your responsibility to make sure your witness responds by the exam deadline.

You must submit exam results to the City of Des Moines Human Resources Department via email ( humanresources@dmgov.org ) by 4:00 pm CT on Monday, September 23rd. Passing score is 50 net words per minute (Speed).

In lieu of completing the Typing Test : Applicants must currently hold a City of Des Moines position requiring a typing speed of 50 WPM or higher OR have previously taken the online timed typing test resulting in a score of 50 NWPM or higher within 1 YEAR of the application deadline. The applicant is required to contact the City's Human Resources Department at (515) 283-4213 or by email at humanresources@dmgov.org to attach a previously submitted typing test to their current application by the application deadline (no later than 4:00 pm CT on Monday, September 23, 2024).

Examples of Essential Work (Illustrative Only)

• Answers telephone calls, receives and greets visitors to the City and provides information to callers and visitors or refers callers and visitors to other appropriate departments or City personnel.
• Receives cash for designated items, makes appropriate change and reconciles cash drawers.
• Reviews, reconciles, computes and records financial transactions.
• Processes invoices and requests for payment.
• Prepares bank deposits of revenues collected.
• Audits Petty Cash funds.
• Responds to citizens’ questions and comments in a courteous and timely manner.
• Processes applications, licenses or related documents as necessary.
• Dispatches information to key Departmental personnel as necessary.
• Complies and archives key information and reports for Treasury and Finance operations as necessary.
• Distributes incoming mail to all appropriate City departments.
• Answers customer questions requiring programmatic knowledge of various department operations.
• Follows up on complaints from customers involving gathering information from several departmental sources.
• Prepares correspondence, lists and other documents on computer.
• Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested.
• Copies, packages and distributes a variety of written materials as requested by office personnel.

Click here for Benefit Summary

Closing Date/Time: 9/23/2024 4:00 PM Central

Salary:

$24.66 - $29.34 Hourly