Marketing Operations Specialist (AA/S, EIII)

Job Description:

Marketing Operations Specialist (AA/S, EIII)

Description

• • Position Summary
  • Marketing Operations Specialist (AA/S, EIII)
    (Classified as: Administrative Analyst/Specialist, Exempt III)
    
    Full-time position available on or after September 9, 2024 for Continuing and Professional Education.
    
    Under general direction, the Marketing Operations Specialist serves as the key technical advisor to the Sr. Executive Director of Business Operations, overseeing the tracking and analysis of student enrollments and marketing responses while managing and maintaining the Salesforce ecosystem. The role involves strategic decision-making, project management, and leading business process improvements to support enrollment management and marketing operations across the unit and campus partners.
    
  • Job Duties
  • Duties include but are not limited to:
    • Analyze, design, implement, and evaluate various administrative systems to support organizational unit operations.
    • Advise management on policies and procedures related to finance, budgets, personnel, and related operational functions to meet programmatic goals.
    • Act as an internal and external resource on policy and procedural matters.
    • Lead or coordinate projects involving the management of external parties.
    • Coordinate financial analysis, planning, and fund management.
    • Budget analysis.
    • Accounting and administration.
    • Engage in proactive systems planning, development, and administration.
    • Coordinate office automation planning and coordination, market planning, analysis, and administration.
    • Oversee contract administration.
    • Conduct program and policy research, analysis, development, reporting, and evaluation.
    • Determine methods, policies, and procedures to achieve programmatic goals.
    • Lead related committees.
    • Ensure compliance with applicable regulations or requirements governing the program.
    • Serve as a liaison to outside agencies or entities related to the program.
    • Other duties as assigned.
  • Minimum Qualifications
  • Education: A bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
    
    Experience: Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods.
    
  • Preferred Qualifications
  • • Bachelor's degree in Business Administration, Public Administration, or related field.
    • Minimum of 3 years of experience in business operations, data analysis, or a related field.
    • Experience in a higher education environment or with student enrollment systems is highly desirable.
    • Extensive experience with Salesforce CRM, including Salesforce Account Engagement and Salesforce Experience Cloud.
    • Extensive experience with project management software such as Asana, Wrike.
    • Proficient in business communication tools such as Slack.
    • Working knowledge of Drupal CMS, PeopleSoft SIS, Adobe Creative Cloud Suite (Photoshop, Illustrator, InDesign).
  • Knowledge, Skills, Abilities
  • • General knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods.
    • Knowledge of and ability to apply fundamental concepts.
    • Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit.
    • Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty.
    • Working knowledge of operational and fiscal analysis and techniques.
    • Working knowledge of budget policies and procedures.
    • Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
    • Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
    • Expertise in investigating and analyzing problems with a broad administrative impact and implications.
    • Ability to make independent decisions and exercise sound judgment.
    • Ability to train others on new skills and procedures and provide lead work direction.
    • Thorough knowledge of and ability to apply extensive expertise to complex programs and/or administrative specialties, including pertinent laws and regulations.
    • Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management.
    • Expertise in administrative survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
    • Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions.
    • Ability to work with representatives from public and private entities and handle potentially sensitive situations. Demonstrated consultative skills in working with internal and external constituent groups.
    • Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus.
    • Extensive and in-depth knowledge of and ability to apply expertise in the advanced theories, principles, methods and practices associated with the functional specialty, program, and/or organizational unit, including applicable internal policies and procedures and pertinent laws and regulations. Laws and regulations are highly complex and require substantial judgment and discretion in interpreting and applying them to the specialty or program area. Incumbents at this level often may have certification in a specialty area.
    • Substantial and broad knowledge of public and private entities including their organizational and operating structures, internal systems, and functional areas, as well as the impact of critical external entities on an organization. Ability to integrate and apply this knowledge to anticipate problems and assess the impact of proposed solutions on various organizational areas.
    • Extensive and in-depth knowledge in project management including research and analytical methodologies.
    • Ability to interpret and integrate complex data and information to formulate appropriate courses of action which have broad and far-reaching impact.
    • Ability to understand and analyze complex problems from a future-oriented and broad interactive perspective and readily develop proactive solutions that integrate strategic goals into tactical operations.
    • Ability to effectively use applicable information systems and applications in analysis, research, and reporting activities and projects.
    • Ability to effectively communicate with and influence high-level and diverse contacts inside and outside of the CSU system.
    • Ability to effectively use all communication methods and formats and to use expertise, as well as persuasion and negotiation skills, to build consensus to achieve short- and long-term goals and objectives.
  • Special Conditions
  • • Occasionally required to work evenings or weekends as needed.
  • Physical Requirements
  • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Salary Range
  • Anticipated salary will be $6,638 - $7,302 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full Administrative Analyst/Specialist, Exempt III range: $6,638 - $12,899 per month)
  • Compensation & Benefits
  • Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 9) Benefits Summary: CSU Employee Benefit Summary
    
    
  • How to Apply
  • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page.
    Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.
    
  • Application Deadline
  • August 23,2024
    
    
  • Criminal Background Clearance Notice
  • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
    
    
  • Additional Information
  • Campus & Area
    California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.
    
    Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.
    
    Clery Act Disclosure
    
    Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.
    
    Equal Employment Opportunity
    
    The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.
    
    Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form .
    
    CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
    
    The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.
    
  • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.
    
    INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE
    
    

Advertised: Aug 09 2024 Pacific Daylight Time
Applications close: Aug 23 2024 Pacific Daylight Time

Closing Date/Time: