Interpretive Services Program Assistant

Job Description:

Interpretive Services Program Assistant

Description

Description

YOUR FUTURE STARTS HERE !

Grow your career by joining the City of Roseville

in the role of Interpretive Services Program Assistant at the Maidu Museum & Historic Site.

The Human Resources Department is accepting applications for the temporary and part-time positions of Interpretive Services Program Assistant in the Parks Recreation, & Libraries Department. This is a year-round position and is limited to 25 hours per week for a maximum of 1,000 hours per fiscal year. The normal work schedule will vary and will include weekends and occasional evenings.

There are two vacancies for this position. One position will be based at the Maidu Museum & Historic Site and the other position will be based at the Utility Exploration Center . The Interpretive Services Program Assistant greets and helps visitors at the front desk and gives educational programs at the site.
The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community.

DEFINITION

To perform a variety of duties related to conducting, planning, and coordinating interpretive programs at an assigned City museum or interpretive center.

Examples of Duties

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Staff customer service desk of assigned facility; respond to customer inquiries about facility and city service; schedule and confirm tours, programs and workshops.
  
• Conduct a variety of interpretive programs including, but not limited to, exhibit tours, school programs, adult and youth programs, and summer camps.
  
• Collect fees for programs and services; conduct gift shop sales; reconcile cash drawer and receipts; record and deposit money.
  
• Assist in planning, promoting, organizing, leading and evaluating a variety of programs and activities.
  
• Perform inventory, stock rotation and verification of accuracy regarding vendor deliveries.
  
• Inspect assigned recreation facilities and/or equipment and recommend any necessary repair or maintenance work and supply needs.
  
• Receive and oversee the use of equipment and materials; care for and maintain equipment.
  
• Assist with supervision of assigned volunteers; monitor volunteers relative to assigned duties.
  
• Complete records and reports as required.
  
• Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
  
• Promote and enforce safety procedures; render first aid and CPR, if certified, as required.
  
• Perform related duties as assigned.
  

Minimum Qualifications

Knowledge of:

• Practices and methods of public relations and customer service; techniques and principles of effective interpersonal communication.
  
• Basic methodology of organizing groups, programs, and services in an educational setting.
  
• Basic knowledge of arithmetic including addition, subtraction, multiplication, and division.
  
• Principles and techniques of first aid and CPR.
  
• Modern office equipment, methods, procedures and computer hardware and software.
  

Ability to :

• On a continuous basis, know and understand operations and observe safety rules; walk long distances; intermittently interpret policies and procedures, and explain operations and problem solve issues for the public and with staff; participate with children in games and activities that involve bending, squatting, jumping, and reaching; lean, stoop, and bend to set up or break down equipment.
  
• Intermittently set up booths, hang banners, move tables, chairs and carry supplies; lift or carry weight of 45 pounds or less.
  
• Plan, coordinate and conduct educational programs suited to the needs of the community.
  
• Make accurate mathematical computations.
  
• Understand and translate City policies and practices into everyday working practices; make sound decisions with solid problem solving methods.
  
• Communicate effectively and concisely, both orally and in writing.
  
• Establish and maintain effective working relationships with those contacted in the course of work.
  
• Respond to emergency situations in a calm and effective manner; administer first aid and CPR, if certified.
  
• Identify problems regarding the facility and programs; refer difficult problems/irregularities for more advanced attention and recommend possible solutions.
  
• Maintain accurate and up-to-date records.
  
• Learn to operate a computer and cash register as necessary to perform job duties.
  
• Understand and carry out written and oral directions.
  
• Communicate tactfully with customers.
  
• Work outdoors in a variety of weather conditions.
  

Experience and Training

Experience :

One (1) season paid or volunteer experience working as a docent/interpreter in a community interpretive/educational/museum or visitor center or in a position providing customer service is desirable.

AND

Training :

Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree.

License or Certificate

Possession of a valid California driver’s license by date of appointment.

Possession of a CPR and First Aid certificates within six (6) months of hire .

Note: Minors may have preclusions or restrictions in duties assigned and licenses required pursuant to 29 CFR § 570.

Supplemental Information

Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page.

The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation .

Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.

The following options apply to the evaluation of college degrees from countries outside the United States:

• Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.
  
• Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org .
  
• A copy of the foreign credential evaluation verification can be attached to the employment application.
  
• If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration.
  
  

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.

Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.

THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

EMPLOYEE BENEFITS:
The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include:

• Health, dental, and vision insurance benefits
• Cafeteria plan, plus City paid Flex credit
• Life insurance (City paid and optional supplemental employee paid)
• Flexible spending accounts for dependent and health/medical costs
• Employee assistance plan
• Retirement savings plan
• Deferred compensation plan(s)
• Short-term and Long-term Disability employee paid plans
• Educational reimbursement
• Vacation leave, sick leave, personal/management leaves
• Holiday pay (plus two floating holidays annually)
• Bilingual pay
• Longevity pay

GENERAL BENEFITS:
A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group.

TEMPORARY POSITIONS:
Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually.

Closing Date/Time: Continuous

Salary:

$17.00 - $20.00 Hourly