Division Manager - Project Management, Information Technology Department

Job Description:

Division Manager - Project Management, Information Technology Department

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at [email protected] .

About the Department

The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovative, collaborative, and engaging technology. ITD delivers on this commitment by managing projects that provide robust business solutions, enabling advanced data analytics, guiding the responsible integration of Artificial Intelligence, advancing the San José 311 resident experience platform, and promoting the data equity and privacy program.

As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $5.9 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.

The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly and for the public good.

Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

At the City of San José, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the Information Technology Department’s website to learn about our culture, vision, leadership, and innovative initiatives.

Position Duties

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, please complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

Information Technology Department seeks an exceptional senior manager to lead the City Project Management Office (PMO) as Division Manager.

Deconstructing traditional project management, San Jose’s PMO is responsible for (1) executing technology and innovation initiatives with success; (2) ensuring strong business value from City products and platforms over time; and (3) building organizational capacities for the City to consistently transform and improve.

The PMO Division Manager will inspire team members and nurture a culture that is truly collaborative and customer-centric towards these ends. The position is critical to the City achieving ambitious goals to innovate, accelerate delivery of solutions, support deep collaboration and deliver remarkable value to the San José organization and community.

The PMO Leader will partner with the Chief Information Officer (CIO) and Assistant CIO to maximize team capacity and performance, driving San José’s progression toward emerging technologies and high-impact, customer-centric digital services. They will advance the office’s practices and resources, all while supporting delivery of identified priorities. The Division is positioned to advance it capabilities and deliver higher Citywide impacts.

San Jose’s technology leaders truly act in a player-coach mode. A person who can shape technical work and architectures with their team, build contributors up to execute that direction, work directly with the technology partners, and manage organizational demands to deliver solutions and services.

Responsibilities:

The PMO Division Manager works closely with the IT Department Executive Team and oversees approximately 8 contributors, an average annual project portfolio of 75+ initiatives, and 40+ primary systems for focused lifecycle management. The PMO works across 20 major departments citywide to:

• Ensure successful project execution;
• Deliver continuously high business value from the City’s products and platforms through expert lifecycle management; and
• Enable organizational capabilities and cultures that make transformation through technology seamless.

Specific examples of work priorities over the next 18 months include: Enhancing Business Process Automation, Integrated Permitting System and Development Services Upgrade and Transformation, 3-1-1 contact redesign, AI based solutions, Business Tax system, emergency management technology refresh, infrastructure initiatives, and other efforts at the forefront nationally. Work is measured on the basis of acheiving targets for cost, schedule, scope/quality, and realization of value at the customer level.

Collaboration, responsiveness, employee development, and effective relationship management with teams across the City are critical success factors for the PMO Division Manager. To be a successful leader, they must demonstrate the ability to foster a team that is engaged, embraces innovation and change, earns the trust of customers and partners, and that exemplifies exceptional customer service in delivering solutions that both San José residents and City staffs appreciate.

The City practices agile and waterfall methodologies, reporting through an executive scrum of scrums to align appropriate methods to initiatives. Work is managed through an overarching IT Strategic Plan, Annual IT Work Plan, and a system of Objectives and Key Results (OKRs) that keep priorities aligned.

The primary duties of this position may include but not limited to:

• Delivering business value through expert portfolio management, product management, and project management.
• Performing and teaching portfolio, product, and project management practices across City departments through the PMO.
• Developing necessary strategic plans, budgets, architectures, and roadmaps to plan, execute, and resource initiatives that support the service requirements of City departments.
• Hiring, coaching, mentoring and developing performance manage Products-Projects Managers and prioritizing effectively through active methods, e.g., scrums, work-staff planning, OKRs.
• Strong personnel management skills, including hiring, development, coaching, performance management, and discipline are highly desirable
• Partnering with customer, technical, and vendor leadership to achieve objectives and resolve challenges.
• Embrace new technologies and best practices to deliver impactful solutions that optimize efficiency and advance our development capabilities.
• Monitoring and regularly communicating key performance metrics and statuses.
• Overseeing the development, communication, and training of standardized processes, best practices and maintain integrated tools for product-project planning, execution, business analysis and deliverable/artifact tracking.
• Applying governance processes to maintain stakeholder support, detecting and addressing projects in jeopardy, and inhibiting large project failures.
• Planning for competing demands of technical and staff resources in project and product lifecycle activities.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Minimum Qualifications

Education and Experience

Bachelor ’ s Degree in a closely related field and six years of progressively responsible directly

related experience, including three years of supervisory experience.

Required Licensing (positions in this class may require one or more of the following):

• Valid CA Driver ’ s License;
  

Other Qualifications

Basic Competencies

• Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
  
  Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.
  
  Conflict Management - Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.
  
  Management - Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit. Proven ability to manage large-scale teams and successfully oversee more than 25 simultaneous enterprise projects and initiatives.
  
  Project Management - Ensures support for projects and implements agency goals and strategic objectives.
  
  Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements
  
  Planning - Acts to align own unit's goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
  
  Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
  

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email [email protected] and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 11/10/2026 11:59 PM Pacific

Salary:

$146,901.30 - $232,531.00 Annually