Customer Service Representative

Job Description:

Customer Service Representative

Description

Full-time position available with the General Services Department-Administration Division Location: 3200 Wayne Ave
Pay Range: $18.37-$28.01 per hour
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline Date: October 12, 2026

About Us

About the General Services Department

The General Services Department (GSD) is the operational backbone of our city's infrastructure. We provide strategic oversight, asset management, and technological innovation across seven core divisions. Our team ensures that city government operates safely, efficiently, and sustainably every day.

• City Architect: Responsible for structural design and planning, modernizing civic spaces and preserving historical landmarks.
• Fleet Services: Responsible for vehicle lifecycle management and maintenance. Fleet sustains public safety, emergency and municipal operations.
• Facilities & Security: Responsible for safe, functional city operations and the protection of public, employees and community visitors daily.
• Information Technology: Responsible for digital infrastructure, cyber security and tech support. IT connects municipal networks and powers public digital services.
• Procurement: Responsible for maximizing taxpayer dollars through fair vendor bidding and strategic purchasing and contract management.
• Records Management: Responsible for data compliance, retention and archiving. Safeguarding institutional knowledge and public transparency.
• Real Estate: Property acquisition, leasing and management. Secures strategic land for parks, housing and infrastructure. Optimizing the City's portfolio and public-private land partnerships.

Click here for more about this department

Responsibilities

What You'll Do:

• Greet clients, visitors and staff with a professional and courteous demeanor.
• Answer, screen, and forward incoming phone calls.
• Direct public and internal staff to appropriate resources within the department or throughout the City.
• Process and resolve customer complaints.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail.
• Maintain location security by following established safety procedures.
• Coordinate conference room and venue space bookings and ensure they are prepared for use.
• Support event scheduling and coordination for our Mohart Center and Welcome Center.
• Provide on-site support as assigned at various GSD locations.
• Prepare invoices and related documents to ensure accuracy, proper execution and payment of fees due.
• Assist in collecting data for distribution to customers and/or for use in service delivery reporting and analysis.
• Retains, recalls and relays information accurately.
• Works as an individual or a member of a service delivery team.
• Communicates municipal ordinances and any applicable and/or regulations affecting delivery of services provided by the department.
• Provides vital backup coverage to the 18th & Vine Welcome Center and may adapt to support additional General Services initiatives based on community and department needs.
• Perform other related duties as assigned.

Qualifications

REQUIRES

• high school graduation and 1 year of public or private sector experience in customer service work;
• OR an equivalent combination of qualifying education and experience.

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to [email protected] .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).