Public Safety Officer Team Lead

Summary

Public Safety Team LeadWork where every moment matters.Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.Charlotte Hungerford Hospital is a 122-bed, general acute care community hospital located in Torrington, Connecticut, that serves as a regional health care resource for the 100,000 residents of Litchfield County and Northwest Connecticut. CHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient, safe and comfortable patient environment.Job SummaryThe Public Safety Team Lead coordinates with Public Safety leadership to provide front-line leadership and oversight for Public Safety operations on off-shifts. The Team Leader encourages and promotes a professional, safe and secure environment for the hospital including its colleagues, clinicians, customers and visitors. Assists with the performance of daily operational activities and compliance with department policies and procedures. Coaches and mentors current and new colleagues to achieve daily performance expectations.Provides a timely response, uses problem solving to take appropriate action to manage and investigate security incidents and hazards.Patrols and rounds facility to identify concerning activity, safety concerns or other problems. May be assigned to fixed areas to check credentials, provide information or directions. When assigned to mobile patrols, operates vehicles in a safe manner complying with all traffic and safety rules.Shares information with other Public Safety Officers, maintains accurate activity logs and completes reports and documentation.As Team Leader, partners with Leadership and other Public Safety Officers to ensure Public Safety Officers have access to and are informed about department standard operating procedures, protocols, policies and relevant changes. Communicates on an ongoing basis (daily/weekly) with all Public Safety Officers to provide support and assistance.Serves as a department liaison for CHH Directors, and Managers that need to share information that is pertinent to their operations.Coaches and mentors current and new colleagues regarding department operations and job role.Provides professional, customer service focused assistance to the HHC Community including patients, visitors, families, colleagues, clinicians, physicians, and the first responder community, among others.Maintain current knowledge of instructions, policies and procedures and performs work in accordance with these guidelines.Informs supervisor or other leadership of unusual situations and request additional assistance as needed.Partners with law enforcement and other first responders when circumstances warrant.Completes other duties as assigned.QualificationsAbility to read, write, speak and understand English requiredHigh School Diploma or equivalent requiredTwo (2) years of relevant experience (public safety, corrections, emergency medical services, military) requiredValid driver's license requiredValid CT Guard Card requiredAssociates degree in related fields preferredThree (3) years of relevant experience preferredMultilingual preferredAbility to exercise discretion and use good judgment to perform duties promptly and consistently with little direction based on the current circumstances.Demonstrated knowledge of the principles and practice of healthcare, emergency management, safety, security, and public safety.Demonstrated ability to provide leadership, grow engagement, manage multiple relationships, and influence organizations, leaders, and staff.Excellent verbal and written communication skills including the ability to prepare and present material, documents and instill confidence in the content that is being provided.Proven ability to identify opportunity areas, create solutions and implement standard work across a large organization.Capability to independently analyze and solve a variety of difficult situations, problem events, emergencies.Exceptional attention to detail and ability to handle tasks independently.Strong skills in Microsoft Office, general technology and electronic tools and resources.

Job Description

Public Safety Team LeadWork where every moment matters.Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.Charlotte Hungerford Hospital is a 122-bed, general acute care community hospital located in Torrington, Connecticut, that serves as a regional health care resource for the 100,000 residents of Litchfield County and Northwest Connecticut. CHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient, safe and comfortable patient environment.Job SummaryThe Public Safety Team Lead coordinates with Public Safety leadership to provide front-line leadership and oversight for Public Safety operations on off-shifts. The Team Leader encourages and promotes a professional, safe and secure environment for the hospital including its colleagues, clinicians, customers and visitors. Assists with the performance of daily operational activities and compliance with department policies and procedures. Coaches and mentors current and new colleagues to achieve daily performance expectations.Provides a timely response, uses problem solving to take appropriate action to manage and investigate security incidents and hazards.Patrols and rounds facility to identify concerning activity, safety concerns or other problems. May be assigned to fixed areas to check credentials, provide information or directions. When assigned to mobile patrols, operates vehicles in a safe manner complying with all traffic and safety rules.Shares information with other Public Safety Officers, maintains accurate activity logs and completes reports and documentation.As Team Leader, partners with Leadership and other Public Safety Officers to ensure Public Safety Officers have access to and are informed about department standard operating procedures, protocols, policies and relevant changes. Communicates on an ongoing basis (daily/weekly) with all Public Safety Officers to provide support and assistance.Serves as a department liaison for CHH Directors, and Managers that need to share information that is pertinent to their operations.Coaches and mentors current and new colleagues regarding department operations and job role.Provides professional, customer service focused assistance to the HHC Community including patients, visitors, families, colleagues, clinicians, physicians, and the first responder community, among others.Maintain current knowledge of instructions, policies and procedures and performs work in accordance with these guidelines.Informs supervisor or other leadership of unusual situations and request additional assistance as needed.Partners with law enforcement and other first responders when circumstances warrant.Completes other duties as assigned.QualificationsAbility to read, write, speak and understand English requiredHigh School Diploma or equivalent requiredTwo (2) years of relevant experience (public safety, corrections, emergency medical services, military) requiredValid driver's license requiredValid CT Guard Card requiredAssociates degree in related fields preferredThree (3) years of relevant experience preferredMultilingual preferredAbility to exercise discretion and use good judgment to perform duties promptly and consistently with little direction based on the current circumstances.Demonstrated knowledge of the principles and practice of healthcare, emergency management, safety, security, and public safety.Demonstrated ability to provide leadership, grow engagement, manage multiple relationships, and influence organizations, leaders, and staff.Excellent verbal and written communication skills including the ability to prepare and present material, documents and instill confidence in the content that is being provided.Proven ability to identify opportunity areas, create solutions and implement standard work across a large organization.Capability to independently analyze and solve a variety of difficult situations, problem events, emergencies.Exceptional attention to detail and ability to handle tasks independently.Strong skills in Microsoft Office, general technology and electronic tools and resources.