Dispatcher

Summary

Restoration Logistics & Dispatch CoordinatorWe are looking for an organized, detail-oriented Restoration Logistics & Dispatch Coordinator to help keep restoration projects moving efficiently from start to finish. This position is responsible for coordinating schedules, vendors, customers, and project logistics. You will work closely with Project Managers, Technicians, customers, and vendors to ensure services and resources are scheduled, tracked, and communicated appropriately. The ideal candidate is a strong communicator who can manage multiple priorities, follow through on details, and stay organized in a fast-paced environment. Key ResponsibilitiesCoordinate scheduling and logistics for restoration projects.Schedule and communicate with vendors, subcontractors, plumbers, and debris removal companies.Coordinate and track contents pack-outs, storage, deliveries, and move-backs.Communicate with customers regarding scheduling, project updates, and follow-up needs.Communicate project needs and updates with Project Managers, Technicians, Accounting, Management, and other departments.Track outstanding services, vendor commitments, customer needs, and project deadlines.Maintain accurate and timely project information in scheduling and management systems.Document important calls, communications, updates, and project activity in correspondence notes so the entire team can clearly understand the status of the project.Identify scheduling or logistical issues and follow through to resolution.Assist other departments as needed to keep projects organized and moving forward.QualificationsExcellent organizational and time-management skillsStrong verbal and written communication skillsExcellent follow-through and attention to detailAbility to manage multiple projects and changing prioritiesStrong customer service and problem-solving skillsComfortable working in a fast-paced environmentProficient with computers and data entryRestoration, construction, logistics, or project coordination experience is a plusIf you are organized, proactive, dependable, and enjoy coordinating people and details to make things happen, we would love to hear from you! This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise. Compensation: $24.00 - $27.00 per hour

Job Description

Restoration Logistics & Dispatch CoordinatorWe are looking for an organized, detail-oriented Restoration Logistics & Dispatch Coordinator to help keep restoration projects moving efficiently from start to finish. This position is responsible for coordinating schedules, vendors, customers, and project logistics. You will work closely with Project Managers, Technicians, customers, and vendors to ensure services and resources are scheduled, tracked, and communicated appropriately. The ideal candidate is a strong communicator who can manage multiple priorities, follow through on details, and stay organized in a fast-paced environment. Key ResponsibilitiesCoordinate scheduling and logistics for restoration projects.Schedule and communicate with vendors, subcontractors, plumbers, and debris removal companies.Coordinate and track contents pack-outs, storage, deliveries, and move-backs.Communicate with customers regarding scheduling, project updates, and follow-up needs.Communicate project needs and updates with Project Managers, Technicians, Accounting, Management, and other departments.Track outstanding services, vendor commitments, customer needs, and project deadlines.Maintain accurate and timely project information in scheduling and management systems.Document important calls, communications, updates, and project activity in correspondence notes so the entire team can clearly understand the status of the project.Identify scheduling or logistical issues and follow through to resolution.Assist other departments as needed to keep projects organized and moving forward.QualificationsExcellent organizational and time-management skillsStrong verbal and written communication skillsExcellent follow-through and attention to detailAbility to manage multiple projects and changing prioritiesStrong customer service and problem-solving skillsComfortable working in a fast-paced environmentProficient with computers and data entryRestoration, construction, logistics, or project coordination experience is a plusIf you are organized, proactive, dependable, and enjoy coordinating people and details to make things happen, we would love to hear from you! This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise. Compensation: $24.00 - $27.00 per hour