Dispatcher

Summary

Snyderis looking to add aDispatcher to our GROWING TEAMIf you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you!The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.Why join THIS team?Flexible Hours/ Friendly Work EnvironmentRobust benefits package; health, dental, vision insurance, prescriptionPaid life insuranceMatching 401KPaid TrainingPaid Time offWeekly payCareer Advancement opportunitiesPaid HolidaysWhat YOU will do:· Commitment to excellence in customer service and satisfaction with all customers· Representation of Direct Air in a professional manner during customer service interactions· Initiate and maintain constant professional communication with customers and vendorsthroughout the service or repair process· Create and maintain daily schedule for assigned service technicians· Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system· Update call logs after each phone call· Assist other dispatchers with challenges they may be experiencing· Build and create accurate estimates based on technicians' notes· Track estimates from initiation to completion of the project, resolve any issues impeding progress· Adjust daily work schedule with proper technicians for emergency situations as they occurWhat you NEED:· Knowledge of South Florida geography Broward, Palm Beach, Martin counties· Preferred Service Titan operating software experience Not required· Preferred working knowledge of Microsoft office Not required· Ability to thrive in fast-paced environments and remain flexible to changing needs· Excellent problem-solving, client-facing and conflict resolution skills· Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous· Previous experience in scheduling and dispatching in a home improvement, service or construction setting· Excellent written and verbal communication skills with customers and co-workers· Logistically sound scheduling experience· Must be very well organized and have the ability to delegate and assign jobs appropriately.$18-22 hourlyQualifications:Dispatch experience highly preferredAbility to pass a background checkHigh school diploma (or GED)Demonstrate passion for excellence with respect to treating and caring for customersStrong decision-making abilitiesAbility to identify customer needs and clearly articulate product and service offeringsHighly developed sense of integrity and commitment to customer satisfactionMeet all attendance and dependability requirementsTeam playerMultitasking and time management skills with the ability to prioritizeCore Competencies:Strong verbal and written communication skillsComfortable in navigating through multiple software systems and windows simultaneouslyAbility to show empathy when responding to customer's needsMust be flexible with the ability to adapt to changes quickly and think conceptuallyWho/What Are We Looking For?Coordinate the transportation movements of the techniciansMust keep track of the drivers' schedules as they change throughout the dayKeep track of the technicians' start and departure timesMust maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right techRequires interaction with drivers dailyAnticipate problems with routes and parts by making quick sound decisionsRespond to special requests from customers related to jobs performed by a technicianOrder parts for special ordersMaintain techs' vacation, sick and weekend schedulesFollow up on all pending/ recommended workForecast workload for 2-3 days outContact customers with parts pending and status of parts

Job Description

Snyderis looking to add aDispatcher to our GROWING TEAMIf you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you!The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.Why join THIS team?Flexible Hours/ Friendly Work EnvironmentRobust benefits package; health, dental, vision insurance, prescriptionPaid life insuranceMatching 401KPaid TrainingPaid Time offWeekly payCareer Advancement opportunitiesPaid HolidaysWhat YOU will do:· Commitment to excellence in customer service and satisfaction with all customers· Representation of Direct Air in a professional manner during customer service interactions· Initiate and maintain constant professional communication with customers and vendorsthroughout the service or repair process· Create and maintain daily schedule for assigned service technicians· Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system· Update call logs after each phone call· Assist other dispatchers with challenges they may be experiencing· Build and create accurate estimates based on technicians' notes· Track estimates from initiation to completion of the project, resolve any issues impeding progress· Adjust daily work schedule with proper technicians for emergency situations as they occurWhat you NEED:· Knowledge of South Florida geography Broward, Palm Beach, Martin counties· Preferred Service Titan operating software experience Not required· Preferred working knowledge of Microsoft office Not required· Ability to thrive in fast-paced environments and remain flexible to changing needs· Excellent problem-solving, client-facing and conflict resolution skills· Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous· Previous experience in scheduling and dispatching in a home improvement, service or construction setting· Excellent written and verbal communication skills with customers and co-workers· Logistically sound scheduling experience· Must be very well organized and have the ability to delegate and assign jobs appropriately.$18-22 hourlyQualifications:Dispatch experience highly preferredAbility to pass a background checkHigh school diploma (or GED)Demonstrate passion for excellence with respect to treating and caring for customersStrong decision-making abilitiesAbility to identify customer needs and clearly articulate product and service offeringsHighly developed sense of integrity and commitment to customer satisfactionMeet all attendance and dependability requirementsTeam playerMultitasking and time management skills with the ability to prioritizeCore Competencies:Strong verbal and written communication skillsComfortable in navigating through multiple software systems and windows simultaneouslyAbility to show empathy when responding to customer's needsMust be flexible with the ability to adapt to changes quickly and think conceptuallyWho/What Are We Looking For?Coordinate the transportation movements of the techniciansMust keep track of the drivers' schedules as they change throughout the dayKeep track of the technicians' start and departure timesMust maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right techRequires interaction with drivers dailyAnticipate problems with routes and parts by making quick sound decisionsRespond to special requests from customers related to jobs performed by a technicianOrder parts for special ordersMaintain techs' vacation, sick and weekend schedulesFollow up on all pending/ recommended workForecast workload for 2-3 days outContact customers with parts pending and status of parts